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Added 8 mins ago
Senior Analyst - Business Support Strategy & Incident Management
Scotiabank
Toronto, ON
As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:
Added 8 mins ago
S
Geospatial Analyst
Stantec
Waterloo, ON
- Full-time
We are seeking a talented Geospatial Analyst to join our team. You will be part of a collaborative group of GIS Specialists and Data Services professionals who deliver innovative solutions…
Added 8 mins ago
DI
Sr Analyst, Financial Consolidation & Reporting
Definity Insurance Company
Waterloo, ON
- Full-time
Reporting to the Manager, Regulatory Reporting, this Senior Financial Analyst (“SFA”) position is a key member of the finance team. This role provides opportunities for cross-functional…
Added 36 mins ago
TH
PACKAGING & BRAND ANALYST
The Home Depot Canada
Bolton, ON
- Full-time
As a subject matter expert in packaging, the Packaging Analyst will be required to support the growth, quality and productivity within the business. The role requires daily business…
Added 36 mins ago
TH
Sp°cialiste Marques/emballages
The Home Depot Canada
Bolton, ON
- Full-time
As a subject matter expert in packaging, the Packaging Analyst will be required to support the growth, quality and productivity within the business. The role requires daily business…
Added 37 mins ago
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Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
…collaborative. While not a traditional technical position, the analyst must be comfortable working within ERP systems, interpreting operational data, and partnering with cross-functional…
Added 37 mins ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 37 mins ago
M
Analyst, Enterprise IT VMO
McKesson
Mississauga, ON
- Full-time
McKesson is seeking an Analyst, Enterprise IT VMO to support supplier performance, contract administration, compliance activities, and vendor operations across the organization. This role…
Added 52 mins ago
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Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Note- We welcome applications from Senior Analyst candidates with fewer years of experience, provided they have a strong technical background and experience that is closely aligned with the…
Added 52 mins ago
A
Digital - Senior Analyst / Analyst, Email Marketing
Aritzia
Vancouver, BC · Toronto, ON
- Full-time
…revenue, and loyalty through our DTC channels. As the Senior Analyst / Analyst, Email Marketing, you will support in developing and executing email marketing strategies anchored in trigger…
Added 1 hour ago
LB
Senior Analyst Securitization
Laurentian Bank
Montreal, QC
- Full-time
…with multiple internal and external counterparties. The Senior Analyst will actively participate in operations and help guide team decisions to optimize the various programs under the…
Added 1 hour ago
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Financial Analyst (Property Accounting)
IFG - International Financial Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are helping our non-profit client in Toronto with a Financial Analyst (Property Accounting) search. This is a full-time permanent role with day 1 HOOPP benefits, Hybrid work model (1 day…
Added 1 hour ago
CC
Information Management Analyst
CANES Community Care
Toronto, ON · Etobicoke, ON
- Full-time
Support a Mission-Driven Team as a Information Management Analyst!
Added 1 hour ago
A
Digital - Senior Analyst / Analyst, Email Marketing
Aritzia
Vancouver, BC
- Full-time
…revenue, and loyalty through our DTC channels. As the Senior Analyst / Analyst, Email Marketing, you will support in developing and executing email marketing strategies anchored in trigger…
Added 1 hour ago
R
Analyst, Central Funding Group
RBC
Toronto, ON
- Full-time
Borrow securities to cover firm and client short positions and meet regulatory obligations
Added 1 hour ago
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FCRM Testing Analyst - Technology Testing (5557)
TD
Toronto, ON
- Full-time
The FCRM Testing Analyst executes independent testing of FCRM controls for assigned technologies (Applications/tools, etc.) across the Enterprise which entails FCRM risks.
Added 1 hour ago
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Analyst, Capital Markets Treasury - Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
…strategies that optimize risk-return. Maintains knowledge of regulatory requirements and developments, monitors risk, and identifies and corrects possible gaps and weaknesses. Identifies…
Added 2 hours ago
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Trading Operations Analyst
Purpose
Toronto, ON
- Full-time
The Trading Operations Analyst is the production layer of the trade operations function - responsible for the accurate and timely completion of all post-trade activity across every asset…
Added 2 hours ago
M
Quality Analyst
Mativ
Renfrew, ON
- Full-time
Mativ, Renfrew is recruting for a QUALITY ANALYST.
Added 2 hours ago
TC
Senior Accountant - CIGNA Canada
The Cigna Group
Toronto, ON · Scarborough, Ontario
- Full-time
- Other
The job profile for this position is Accounting Analyst, which is a Band 2 Senior Contributor Career Track Role.
Added 2 hours ago
AG
ICP Analyst (Evening shift, 15-23.00)
AnalytiChem Group
Baie-D'Urfé, QC
- Full-time
We are seeking a Quality Control ICP Analyst who will be responsible for testing raw materials, in-process products, and finished goods in accordance with quality, safety, environmental,…
Added 2 hours ago
Maintenance Program Analyst
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
Reporting to the Manager of Maintenance Engineering, the Maintenance Engineering Analyst is responsible for the accuracy and integrity of the scheduled maintenance program requirements for…
Added 3 hours ago
C(
Analyst, Transaction Services
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As an Analyst, Transaction Services, you will be a foundational part of our Transaction Services team. You will run transactions from handshake to closing, provide exceptional support to…
Added 3 hours ago
C(
Analyst, Sales & Trading
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 3 hours ago
M
RQ11648 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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