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Added 4 mins ago
RB
Analyst, Central Funding Group
Royal Bank of Canada
Toronto, ON
- Full-time
Borrow securities to cover firm and client short positions and meet regulatory obligations
Added 1 hour ago
LB
Senior Analyst, Asset and Liability Management
Laurentian Bank
Montreal, QC
- Full-time
The senior analyst’s main responsibilities include interest rate risk modelling, as well as producing and conducting detailed analyses of various risk reports. The incumbent will be…
Added 1 hour ago
CN
Payroll Analyst
Canadian Natural
Calgary, AB
- Full-time
As a Payroll Analyst at Canadian Natural, you will play a vital role in delivering accurate, timely, and compliant payroll services for a diverse workforce. Leveraging your payroll…
Added 1 hour ago
T
Senior Specialized Finance Analyst – TDS Finance Capital and Liquidity Management
TD
Toronto, ON
- Full-time
The Senior Analyst will be responsible for overseeing OSFI Capital reporting processes, providing support and guidance to capital reporting analysts on ongoing monthly reporting…
Added 1 hour ago
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Senior Data Quality Analyst
BDO
Calgary, AB · AB · Halifax, NS · Regina, SK
- Full-time
The Data Quality Analyst will play a critical role in analyzing and improving data quality across cross-functional systems within the firm. Operating within the Data Governance team, this…
Added 1 hour ago
SAP SD Functional Analyst
Hatch
Mississauga, ON
The SAP SD Functional Analyst plays a pivotal role in delivering innovative, business-focused SAP solutions that support our global operations. In this role, you will partner closely with…
Added 1 hour ago
Analyst or Associate, Debt Capital Advisory
EY
Toronto, ON
Prepare valuation reports for tax and financial reporting purposes.
Added 2 hours ago
TI
Business Analyst - Treasury Products
TekStaff IT Solutions
Toronto, ON
- Contract
Ensure reporting frequency and timelines align with business and regulatory needs.
Added 2 hours ago
HR Operations Analyst (Contract)
Trans Mountain
Calgary, AB
…to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency…
Added 3 hours ago
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Analyst, Central Funding Group
RBC
Toronto, ON
- Full-time
Borrow securities to cover firm and client short positions and meet regulatory obligations
Added 3 hours ago
FI
Business Systems Analyst - Murex, Treasury
FP Inc.
Toronto, ON
- $70 to $87 CAD / hour
- Contract
Ensure reporting frequency and timelines align with business and regulatory needs.
Added 3 hours ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Student Financial Business Analyst is a critical role, responsible for campus and/or university-wide student financial support programs, performing specialized and complex financial…
Added 3 hours ago
GO
Project Assessment Analyst
Government of Northwest Territories
Yellowknife, NT
- $116,259 to $138,879 CAD / year
- Full-time
The Government of the Northwest Territories is seeking a Project Assessment Analyst to join the Department of Environment and Climate Change in Yellowknife.
Added 3 hours ago
D
Quality Control Specialist (QC Analyst)
Dexian
ON · Ontario, Canada
- $60 to $70 USD / hour
- Contract
Role: Quality Control Specialist (QC Analyst)
Added 3 hours ago
VB
Junior Financial Analyst
Vaco by Highspring
Calgary, AB
- $70,000 to $85,000 CAD / year
- Full-time
Support regulatory reporting requirements, including government filings and statistical reporting.
Added 3 hours ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
…Monitor turnaround times for Capital Formation to ensure that regulatory reporting requirements are being…
Added 3 hours ago
B
Senior Financial Analyst, Valuations & Modelling
BDO
Montreal, QC
- Full-time
Our Montreal office is looking for a Senior Financial Analyst, Valuations & Modelling to join the Financial Advisory Services team. In this role, you will be called upon to:
Added 3 hours ago
B
Financial Analyst, Valuations & Modelling
BDO
Montreal, QC
- Full-time
Our Montreal office is looking for a Financial Analyst, Valuations & Modelling to join the Financial Advisory Services team. In this role, you will be called upon to:
Added 3 hours ago
IG
Campaign Analyst
Insight Global
Toronto, ON
- Contract
3–5+ years of experience in reporting, analytics, or measurement (preferably within financial services)
Added 3 hours ago
I
Insurance Exhibit Production Analyst
IBM
Bedford, NS
- $66,360 to $104,280 CAD / year
- Full-time
Excellent knowledge of P&C auto insurance products, processes, and regulatory requirements in Canada.
Added 3 hours ago
Senior ARS Monitoring Analyst
AESO
Calgary, AB · KPMG Tower
We are looking for a Senior ARS Monitoring Analyst to join our External Compliance Monitoring – Alberta Reliability Standards (ECM-ARS) team. Reporting to the Team Lead, ARS Monitoring…
Added 3 hours ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
Manages system enhancement initiatives, strategies, upgrades, training, business process improvements, data governance, reporting and analytics programs, and technology projects in support…
Added 3 hours ago
Energy Resource Planning Analyst
FortisBC
Surrey, BC
Ensure the execution of strategies at the departmental and organizational level, both for analytical and regulatory submissions, that support business priorities.
Added 4 hours ago
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Senior Financial Analyst
CIRO / OCRI
Toronto, ON
- Full-time
The Senior Financial Analyst, FP&A supports CIRO’s financial stewardship by providing high-quality analysis, governance support, and decision-oriented insights across enterprise activities.…
Added 4 hours ago
F
Senior Business Immigration Analyst
Fragomen
Toronto, ON · CA-Toronto
- Full-time
About the Role: Fragomen’s Senior Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offer training,…

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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