Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
BR
Hotel front desk clerk
Black Rock Oceanfront Resort
Ucluelet, BC
- From $21.94 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 6 mins ago
ER
Customer service agent
Enterprise Rent A Car
Goffs, NS
- From $17 CAD / hour
- Part-time
- Temporary
- On-site
Secondary (high) school graduation certificate
Added 12 mins ago
AM
Machinist
ABS Machining Inc.
Burlington, ON
- $38 to $43 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 16 mins ago
UO
Team Lead, Parking Enforcement, AVP Strategy Enterprise Comm
University of Calgary
Calgary, AB
- Full-time
…resource for Parking Enforcement Officers, promoting customer education, regulatory compliance, service excellence, and consistent application of parking regulations. The role is…
Added 16 mins ago
PC
Specialist IT App Support, Retail Applications
Parkland Corporation
Calgary, AB
- Full-time
Post secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or related discipline; an equivalent combination of education and experience will also be…
Added 26 mins ago
TB
Inventory clerk
Transforce Beltal Inc.
Dunham, QC
- From $21.4 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 37 mins ago
YC
Office manager
Yorkson Creek Veterinary Hospital
Langley, BC
- From $38.6 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 37 mins ago
B&
Retail store supervisor
Bottle & Cork Liquor Store
Spruce Grove, AB
- From $37.6 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 53 mins ago
VP
Inventory control supervisor
VJP Pallets Inc.
Mississauga, ON
- From $37 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 55 mins ago
WM
Sales supervisor - retail
Windsor Meats Ltd.
Richmond, BC
- From $24.04 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 57 mins ago
QB
Assistant manager, fast food
Quesada Burritos and Tacos
Surrey, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 1 hour ago
SW
Office assistant
Shediac Wonderland
Shediac, NB
- $18 to $23 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 1 hour ago
RL
truck driver-supervisor
ROAD LINK XPRESS
Mississauga, ON
- Full-time
Secondary (high) school graduation certificate
Added 1 hour ago
TC
Loss Prevention Investigations Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Post-secondary education in a related field preferred, combined with 5-7 years of dynamic leadership experience in retail, ideally within Loss Prevention, Investigations, Operations, or an…
Added 1 hour ago
AI
Applications Engineering Manager, Nuclear
ATS Industrial Automation
Cambridge, ON
- Full-time
Assesses customer, competitor, technology, and industry trends to identify opportunities for innovation, differentiation, and strategic advancement for ATS.
Added 1 hour ago
ES
Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Bachelor degree from a recognized post-secondary institution in technology, business, finance, or related discipline, with a focus on IT technologies and practices.
Added 1 hour ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
Advanced Diploma in GIS or a combination of demonstrated GIS experience and post-secondary education; Typically, a bachelor's or master's degree; GIS Professional Certification (GISP) is an…
Added 1 hour ago
MR
Adaptive Programs Assistant
Mount Royal University
Calgary, AB
- Part-time
Must be a current post-secondary student (enrolled in both Fall and Winter semesters).
Added 1 hour ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
Advanced Diploma in GIS or a combination of demonstrated GIS experience and post-secondary education; Typically, a bachelor's or master's degree; GIS Professional Certification (GISP) is an…
Added 1 hour ago
EM
CNC (computer numerical control) machinist
Echo-Tech Machine & Tool Ltd
St. Marys, ON
- $24 to $40 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 1 hour ago
CV
Gas bar cashier, self-serve
Ceda Ventures Ltd. Dba Petro-Canada
Medicine Hat, AB
- From $15 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 1 hour ago
EG
Assistant manager - retail
EB Games Canada
Joliette, QC
- $17.6 to $22 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 1 hour ago
EG
Assistant manager - retail
EB Games Canada
Pointe-Claire, QC
- $17.85 to $22 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate
Added 1 hour ago
GA
Hotel receptionist
GESTION ANOCINQ LTÉE
Amos, QC
- $22 to $24 CAD / hour
- Full-time
- Part-time
- On-site
Secondary (high) school graduation certificate
Added 1 hour ago
GA
Hotel receptionist
GESTION ANOCINQ LTÉE
Amos, QC
- $24 to $27 CAD / hour
- Full-time
- On-site
Secondary (high) school graduation certificate

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

Apply About employer

More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

Report this job