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Added 8 mins ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
Interview process: 1 round via Microsoft Teams with a Senior Manager (approximately 45 minutes).
Added 8 mins ago
MS
Project Manager – Capital Markets
MSZ Systems
Toronto, ON
- Contract
We are seeking an experienced, AI-forward Associate Director / Senior Program Manager to lead strategic AI-enabled transformation initiatives within Capital Markets.
Added 10 mins ago
Senior Product Manager, Intelligence
Braze
Toronto, ON
We’re hiring a Senior Product Manager for Braze’s Intelligence team.
Added 38 mins ago
MU
Marketing Manager – Performance Marketing
MSM Unify
Vancouver, BC
- Full-time
The ideal candidate is commercially minded, data-driven, hands-on with digital advertising platforms, and focused on cost per qualified lead, cost per application, cost per enrollment, and…
Added 40 mins ago
Product Manager
Dye & Durham Talent Team
Toronto, ON
The Product Manager, Due Diligence & Legal Filings, is responsible for driving the strategic vision, roadmap, and delivery of key Canadian products within the Unity platform. Reporting to…
Added 54 mins ago
PA
Community & Social Media Specialist
Pulp and Press
London, ON
- Full-time
…follows through. You’ll work closely with the Marketing Director, Senior Customer Service Manager, Graphic Designers, and Operations to keep Protein Candy engaging and customers of both…
Added 54 mins ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
…mission-critical business processes with industry leading products and platforms developed through an AI-Driven Software Development Life…
Added 54 mins ago
AC
Product Manager - HR Systems
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Prepare presentations and actively participate in meetings with senior leadership across the company to communicate roadmap, new features, and data.
Added 54 mins ago
Director, Engineering
Scotiabank
Toronto, ON
…Engineering will own the end-to-end delivery of the program, ensuring data integrity, operational continuity, excellence and regulatory compliance throughout the…
Added 54 mins ago
L
Service Delivery Manager, DWS Delivery - Montreal
Lenovo
Montreal, QC
- $92,000 to $140,990 CAD / year
The Service Delivery Manager (SDM) is a customer-facing role within the North America Digital Workplace Solutions (DWS) Service Management Office (SMO), reporting to the Senior Manager,…
Added 54 mins ago
Staff Technical Program Manager
Kaseya Careers
Vancouver, BC
We are seeking an experienced Staff Technical Program Manager to lead large-scale, cross-functional programs across Kaseya's Data and AI Platform organization.
Added 1 hour ago
D&
Product Manager
Dye & Durham Corporation
Toronto, ON
- Full-time
The Product Manager, Due Diligence & Legal Filings, is responsible for driving the strategic vision, roadmap, and delivery of key Canadian products within the Unity platform. Reporting to…
Added 1 hour ago
CF
Marketing & Communications Manager
Canmore Folk Festival
Canmore, AB
- Part-time
…We are looking for an experienced Marketing & Communications Manager to lead strategy, set the direction for our campaigns, and ensure our most historic festival year reaches the audiences…
Added 1 hour ago
Sr Product Analyst - Rogers Sports & Media
Rogers Communications
Toronto, ON
Experience with any of the following technologies: data warehouses (Microsoft Azure), data platforms (Databricks, Snowflake), reporting tools (DOMO, PowerBI), martech (Adobe Experience…
Added 1 hour ago
UH
Communications Operator, UHN Connect
University Health Network
Toronto, ON
- Full-time
Accurately locates senior administrators, on call personnel, physicians and other medical personnel as required in a timely manner
Added 1 hour ago
OT
Lead Security Analyst - SOAR
Open Text Corporation
Waterloo, ON
- Other
The Lead Security Analyst - SOAR is a senior technical lead responsible for designing, building, and supporting security orchestration, automated response, and AI-enabled security…
Added 1 hour ago
TS
Vice President, Trade and Working Capital
TD Securities
Toronto, ON
- Full-time
…Control, Product Management, Transformation, and Innovation, Data & Analytics and Business Risk &…
Added 1 hour ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- $128,520 to $151,200 CAD / year
- Full-time
Reporting to senior leadership, this position responsible for overseeing enterprise GIS platforms, spatial data governance, system integration and emerging technologies, while leading a…
Added 1 hour ago
W
Senior Data Migration Specialist
WELLSTAR
Remote, Canada
- Full-time
- Remote
Reporting to the Director of Implementations, we are hiring a Senior Data Migration Specialist to join our Implementations team. As our new Senior Data Migration Specialist, you will be the…
Added 1 hour ago
Senior Manager, Supply Chain Analytics
Brewers Retail Inc
Bolton, ON
We are currently searching for a Senior Manager, Supply Chain Analytics, reporting to the Senior Director, Supply Chain. This vacancy is a full-time, permanent opportunity. The Sr. Manager,…
Added 2 hours ago
L
Manager, Digital Transformation
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $160,000 CAD / year
- Full-time
Reduce duplicate applications and supplementals by building master data collection that captures client information once and reuses it across insurers and renewals.
Added 2 hours ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 2 hours ago
TA
Vice President, Investments (Capital Markets)
Thorek/Scott and Partners
Toronto, ON
- Full-time
Brookfield is a global asset manager focused on real estate, infrastructure, renewable energy & transition, private equity, credit and insurance solutions with over $1 trillion of assets…
Added 2 hours ago
HP
Sr Manager, Business Analytics
Hill's Pet Nutrition
Toronto, ON
- $143,100 to $166,950 CAD / year
- Full-time
As a Business Analytics Manager on the Commercial Analytics team, you will serve as a key analytics translator and technical leader driving data-driven strategies across the Hill’s Canada…
Added 2 hours ago
Procurement Coordinator
Giesecke+Devrient
Markham, ON
Support RFx processes, supplier evaluations, bid comparisons, and sourcing projects under the guidance of Senior Manager.

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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