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Added 1 min ago
H
Desktop Support Analyst - Fulltime Temporary One-Year fixed contract
Houle
Burnaby, BC
- Full-time
- Contract
Added 2 mins ago
HR
Operations Associate - Full Time
Harry Rosen
Winnipeg, MB · Polo Park Shopping Centre
- Full-time
Support all service desk activities and ensure the desk is clean, organized and well stocked
Added 16 mins ago
B-
front desk hotel clerk
Balcomo - A Ramada By Wyndham
Penticton, BC
- Full-time
Added 16 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Prince George, BC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 17 mins ago
Executive Support & Workplace Experience Coordinator | Coordonnateur·trice – Soutien exécutif et expérience au travail
Alveole
Montreal, QC
…multi-city travel booked. A new hire starts Monday and still needs a desk setup and welcome kit. The building manager is dodging us about bathroom repairs. Lunch needs to arrive before an…
Added 17 mins ago
Service Coordinator
Laura Canada
Edmonton, AB
Provide exemplary customer service at cash desk.
Added 32 mins ago
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Senior Rooms Operations Manager
Marriott
Regina, SK
- Full-time
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Added 47 mins ago
GF
Customer Service Representative (Motivator) - Vaughan Metropolitan Centre
GoodLife Fitness
Vaughan, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 47 mins ago
TS
Caseworker
The Salvation Army Canada and Bermuda Territory
Kitchener, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
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IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Familiar with ITSM tools like ServiceNow and Jira Service Desk.
Added 1 hour ago
Guest Experience Agent
HR_RH
Whistler, BC
Perform opening and closing duties for the Front Desk.
Added 1 hour ago
HS
Hotel front desk supervisor
Home2 Suites by Hilton
Thunder Bay, ON
- From $25 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 1 hour ago
DI
Hotel front desk supervisor
Dauphin Inn Express
Dauphin, MB
- From $21 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 1 hour ago
W
(CAN) General Merchandise Associate
Walmart
Victoria, BC
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
W
General Merchandise Associate
Walmart
Edmonton, AB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
W
(CAN) General Merchandise Associate
Walmart
Thompson, MB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
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Vice President, Commodities Development
BMO
Toronto, ON · FCP
- Full-time
The role leads front office engineering teams and acts as the primary technology partner to Commodities Trading desk and product owner. A successful candidate has a keen interest in…
Added 1 hour ago
HI
Associate, Junior Broker & Administration
HUB International
Grande Prairie, AB
- Full-time
Support personal lines brokers with day-to-day service activities, including coverage inquiries, policy changes, renewals, and client documentation
Added 2 hours ago
WI
Night Auditor
Wickaninnish Inn
Tofino, BC
- Full-time
…telephone skills, math skills and must thrive on providing guest service…
Added 2 hours ago
BR
Hotel front desk clerk
Black Rock Oceanfront Resort
Ucluelet, BC
- From $21.94 CAD / hour
- Full-time
- On-site
Added 2 hours ago
TH
Flooring & Décor Sales Associate Part-Time - 7236 Timmins
The Home Depot
Timmins, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 2 hours ago
TH
Appliance Sales Specialist Part-Time - 7245 Regina Northwest
The Home Depot
Regina, SK
- Part-time
…support Customers First by providing fast, thorough, and friendly service to customers. Sales Specialists interact with customers by welcoming them to the store, assessing their needs,…
Added 2 hours ago
TH
Service Desk Associate Full -Time - 7086 Winnipeg South West
The Home Depot
Winnipeg, MB
- Full-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 2 hours ago
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Part-time Team Lead
Tilley
Vaughan, ON
- Part-time
Ensures the cash desk area and fitting room processes and controls are adhered to and followed
Added 2 hours ago
BS
User support technician
BRAVO SECURITY SERVICES LTD.
Calgary, AB
- From $34 CAD / hour
- Full-time
- On-site

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

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Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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