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Added 1 min ago
GD
Service Manager
Green Diamond Equipment
Alberton, PE
- Full-time
We’re looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that’s committed to delivering outstanding service, developing people, and driving…
Added 3 mins ago
D
Senior Product Manager – Data Services
DNV
Montreal, QC
- Full-time
The Senior Product Manager – Data Services is a senior product contributor within the Product organization, reporting to the Head of Section, Data Services. This role is responsible for…
Added 4 mins ago
J
Senior Program Manager, Enterprise Imaging Implementations
Jobgether
Canada
- Full-time
…and next steps. Our partner is looking for a Senior Program Manager, Enterprise Imaging Implementations based in…
Added 4 mins ago
S
Project Coordinator- Toronto, ON
SKYGRiD
Toronto, ON
- Full-time
Updating project schedules as directed by the project manager and superintendent.
Added 4 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Montreal, QC
- Contract
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 4 mins ago
SE
Regional Sales Leader - Industrial Automation
Schneider Electric
Calgary, AB
- $175,200 to $262,800 CAD / year
- Full-time
Partner with technical experts, business leaders, and cross-functional teams to deliver customer-focused solutions and drive new opportunities.
Added 5 mins ago
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Digital Product Manager - Intelligent Workflows
DNV
Toronto, ON
- Full-time
The Digital Product Manager - Intelligent Workflows is a strategic role within the Product organization, reporting to the Head of Section. This role is responsible for supporting product…
Added 9 mins ago
CA
Quality Assurance Lead Hand (Monitor)
Cooke Aquaculture Inc.
St. George, NB
- $20.5 to $45.41 CAD / hour
- Full-time
- On-site
…The QA Lead Hand acts as the first level of leadership and technical support for QA Technicians Key Responsibilities:Quality and Food Safety Monitoring Conduct a QA assessment once per week…
Added 15 mins ago
DA
Automotive Service Technician
Dave's Auto Electric Limited
Charlottetown, PE
- Full-time
Communicate findings and repair recommendations to the Service Advisor or Service Manager.
Added 18 mins ago
TC
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Added 23 mins ago
BT
Spanish Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
…with the ability to confidently communicate with and provide technical support to customers in both…
Added 26 mins ago
U
Sales Support Coordinator
UNFI
Concord, ON
- Full-time
- On-site
…pricing discrepancies as well as identifying and resolving technical requirements of the customer.Provide paperwork with all appropriate back up to UNFI Pricing Department and/or Accounting…
Added 32 mins ago
W
PHARMACY ASSISTANT
Walmart
Portage la Prairie, MB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 32 mins ago
W
(CAN) Self Checkout Attendant
Walmart
London, ON
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 32 mins ago
W
Pharmacy Assistant
Walmart
Peterborough, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 32 mins ago
W
Self Checkout Attendant
Walmart
Brockville, ON
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 33 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 33 mins ago
N
Software Engineer - AI/Inference /Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
You will report to a seasoned Technical Manager who will provide mentorship and guidance as you navigate through your responsibilities. The work setup at Nutanix AI is a hybrid model,…
Added 33 mins ago
P
INJECTION MOULDING TECHNICIAN
PreciKam
Montreal, QC
- Full-time
High school, technical vocational training that is appropriate for the position.
Added 35 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Wainwright, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 35 mins ago
W
(CAN) Self Checkout Attendant FT
Walmart
Vancouver, BC
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 35 mins ago
W
Part time pharmacy assistant
Walmart
Calgary, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 35 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Dartmouth, NS
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 35 mins ago
W
Temporary Part-time Self Checkout Attendant
Walmart
Ajax, ON
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 35 mins ago
W
(CAN) Self Checkout Attendant (LC)
Walmart
Niagara Falls, ON
- Part-time
7 Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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