Find work in Canada.

349,515 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 hours ago
LL
Business systems analyst
LATENTBRIDGE LTD.
Mississauga, ON
- From $101,000 CAD / year
- Full-time
- On-site
Added 4 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 4 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 4 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 4 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 4 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 4 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 4 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 4 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 7 hours ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 7 hours ago
CT
Analyst, Data Governance
Canadian Tire Corporation
Oakville, ON
- Full-time
Knowledge of business intelligence, modern data warehousing techniques, cloud solutions such as Azure or GCP.
Added 9 hours ago
Business Analyst - Saint John
Mariner
Saint John, NB
…with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 9 hours ago
M
Sr. Technical Analyst, MarTech
Manulife
Toronto, ON
- Full-time
The MarTech Sr. Technical Analyst is responsible for supporting the implementation and maintenance of all digital analytics tools and Adobe Marketing technology integration for our Manulife…
Added 12 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: The Business Systems Analyst (BSA) serves as a strategic bridge between business stakeholders and technical execution teams, driving enterprise data modernization initiatives.…
Added 13 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 14 hours ago
P
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 14 hours ago
DI
Information systems analyst - computer systems
DPMSYSTEMS IT CONSULTING SERVICES
Vancouver, BC
- From $46.5 CAD / hour
- Full-time
- Contract
- On-site
Added 16 hours ago
V
Business Analyst
Virtusa
Toronto, ON
- Full-time
Job Summary: The Business Analyst plays a critical role in bridging business needs with technology solutions within the Wealth Management domain. This position ensures that client…
Added 16 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 16 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 16 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 17 hours ago
I
Intermediate Business Analyst
Insight
Calgary, AB
- Full-time
…As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital…
Added 17 hours ago
PI
Senior Director Product Marketing – Competitive and Sales Enablement
Ping Identity
Canada
- Full-time
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
Added 17 hours ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
Business Systems Analyst (BSA), Contact Center
Added 18 hours ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
This leader will own the product direction across deployment models, including off-cloud, single-tenant private cloud, and multi-tenant SaaS. This role will help clients modernize…

Odyssey Global

L3 Technical Analyst

Montreal, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 8, 2026
Experience: 3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.
Posting language: English
Posted: Oct 9, 2026

Original job description

Role: Technology Service Lead, L3 Support

Location: Montreal/Toronto

Summary

We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.

The Technology Service Lead, L3 Support, within the Application & Collaboration Experience Service Group is responsible for the operational leadership, administration, support, and continuous improvement of GreenShield's collaboration and productivity technology ecosystem.

The role moves beyond reactive support by performing root cause analysis, implementing platform enhancements and automation, and partnering with service leads, IT support teams, vendors, security, architecture, and business partners to reduce friction, improve employee productivity, and sustain an experience-led, AI-enabled digital workplace.

Working closely with business stakeholders, vendors, and technology teams, the Service Lead drives service excellence, operational stability, adoption, and continuous improvement across enterprise collaboration tools and business-critical applications, enabling employees to work effectively, securely, and efficiently.

Roles & Responsibilities

1. Advanced Technical Support – 30%

Deliver advanced technical analysis, troubleshooting, and resolution for complex incidents, escalations, and service-impacting issues across the assigned service group, ensuring high-quality recovery and reduced disruption for employees.

2. Root Cause Analysis – 25%

Conduct root cause analysis, identify repeat issues and patterns, and implement permanent fixes, configuration changes, knowledge updates, or escalation recommendations to improve stability and prevent recurrence.

3. Platform Enhancements & Automation – 20%

Implement platform enhancements, automation, reporting, and operational improvements that reduce manual effort, improve service efficiency, and support AI-enabled and self-service delivery.

4. Technology Roadmaps & Platform Support – 15%

Support and implement technology roadmaps for the assigned service group, including upgrades, patching, packaging, deployment, performance monitoring, documentation, platform health, obsolescence management, and controlled change execution.

5. Collaboration & Continuous Improvement – 10%

Collaborate with Technology Service Leads, IT support, DEX, security, architecture, vendors, and business stakeholders to prioritize improvements, update knowledge, support adoption, and translate employee experience insights into technical action.

Education

Minimum Required:

Post-secondary education in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent work experience.

Preferred:

Diploma or degree with specialization in workplace technology, endpoint management, cloud services, automation, or service management.

Certifications or Designations

Minimum Required:

ITIL Foundation or equivalent service management knowledge.

Preferred:

Microsoft 365, Intune, Entra ID, endpoint management, automation, Power Platform, or relevant vendor certifications aligned to the assigned service group.

Experience

Minimum Required:

3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.

Preferred:

5+ years of experience in advanced troubleshooting, platform support, automation, lifecycle management, and cross-functional technology delivery in a complex enterprise environment.

Knowledge

Working knowledge of one or more Workplace Technology Experience Service groups: Device & Endpoint Experience, Application & Collaboration Experience, Access & Workplace Experience, Mobility Experience, or Automation & Service Optimization.
Understanding of ITSM practices, incident escalation, root cause analysis, change management, knowledge management, security and compliance requirements, employee experience metrics, and service reliability principles.

Skills

Advanced technical troubleshooting, data analysis, scripting or automation, documentation, stakeholder communication, vendor coordination, platform configuration, testing, release support, and translating operational insights into practical improvements.

Abilities

Analyze complex problems, work independently and collaboratively, prioritize based on business and employee impact, execute controlled changes, maintain service reliability, support continuous improvement, and communicate clearly with technical and non-technical stakeholders.

Must-Have Skills & Qualifications

Prior experience providing end-user technical support in a corporate, healthcare, retail, or managed services environment.
Strong troubleshooting experience supporting Windows 11 desktops and laptops.
Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, Copilot, PowerBI, and SQL Server.
Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize competing requests and work independently in a fast-paced environment.
Valid G driver's license and ability to travel between office, clinic, and pharmacy locations as required.

Physical Requirements

Ability to safely lift, carry, and move IT equipment weighing up to 50 pounds.
Perform workstation deployments, desk setups, and hardware installations in office environments.
Assist with office relocations, desk moves, technology refreshes, and equipment transfers between locations.
Ability to work under desks, connect cabling, install monitors, docking stations, and peripheral equipment as required.
Occasional travel between office or pharmacy locations may be required to support operational needs.

Apply About employer

More about this job

Responsibilities

Provide advanced technical support and resolve complex incidents across workplace technology and collaboration platforms, including conducting root cause analysis and implementing permanent fixes. Improve service reliability and employee experience through platform enhancements, automation, roadmap support, controlled changes, and collaboration with technology teams, vendors, and business stakeholders.

Requirements

Requires post-secondary education in information technology, computer science, systems administration, or a related field, or equivalent experience; ITIL Foundation knowledge and at least three years of relevant experience are also required. Candidates must have corporate end-user support experience, strong Windows 11 and Microsoft 365 troubleshooting skills, effective communication and prioritization abilities, a valid G driver's license, and the ability to travel and handle equipment weighing up to 50 pounds.

Skills

Advanced Technical Troubleshooting
Windows 11 Support
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Root Cause Analysis
IT Service Management
Scripting and Automation
Endpoint Management
Change Management
Customer Service
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Workplace Technology
Application Support
Collaboration Experience
Windows 11
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Intune
Entra ID
Endpoint Management
ITIL Foundation
IT Service Management
Root Cause Analysis
Incident Management
Change Management
Knowledge Management
Scripting
Automation
Platform Configuration
Performance Monitoring
Security and Compliance
Service Reliability
Vendor Coordination
Employee Experience
Lifecycle Management
Controlled Change Execution

Report this job