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Added 1 hour ago
P
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Develop and maintain internal platforms, services, and RESTful APIs that support intelligence analysis, publication, and distribution.
Added 2 hours ago
B
Senior Financial Analyst - Internal Controls
Bitfarms
Brossard, QC
- Full-time
We're at the intersection of energy and technology, two industries transforming in real time.
Added 3 hours ago
V
Business Analyst
Virtusa
Toronto, ON
- Full-time
Job Summary: The Business Analyst plays a critical role in bridging business needs with technology solutions within the Wealth Management domain. This position ensures that client…
Added 3 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Added 3 hours ago
SM
Decision Support Analyst Decision Support
St. Michael's Hospital
Toronto, ON
- Full-time
Reporting to the Manager, Case Costing & Decision Support, the Decision Support Analyst will leverage their strong analytical skillset, and understanding of healthcare data sets to support…
Added 4 hours ago
TT
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
Post-secondary diploma or certification in a related field preferred.
Added 4 hours ago
TT
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
Post-secondary diploma or certification in a related field preferred.
Added 4 hours ago
MG
Technical Analyst, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
Minimum 2 years hands-on experience in IT security field.
Added 4 hours ago
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Product Analyst
GamblingCareers.com
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 4 hours ago
RB
FX Execution & Digital Sales (EDS) Analyst
Royal Bank of Canada
Calgary, AB
- Full-time
As a member of RBC's FX Execution & Digital Sales team, you'll sit at the intersection of technology and markets - driving revenue growth by helping commercial clients transact FX…
Added 4 hours ago
RI
Senior Business Analyst (Digital Transformation)
Rose International
St. John's, NL
- Full-time
The Senior Business Analyst will support a complex, large-scale application modernization and business transformation initiative involving legacy and modern systems, significant data…
Added 4 hours ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
…Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText product…
Added 4 hours ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
…Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText product…
Added 4 hours ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
…Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText product…
Added 4 hours ago
ST
Desktop Support Analyst
Skilled Trades Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Temporary
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 5 hours ago
GO
Ecosystem Development Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
The Specialist also supports the coordination and delivery of pilot projects and technology adoption initiatives by tracking deliverables, monitoring milestones, coordinating logistics, and…
Added 5 hours ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
College diploma or university degree in Computer Science, Information Technology, Telecommunications, or a related field; equivalent experience will also be considered.
Added 5 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
Conduct engineering testing in simulation environments and support investigation of field-reported issues.
Added 6 hours ago
P&
Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
Pratt & Whitney
Longueuil, QC
- Full-time
Added 6 hours ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Mission Systems–Canada
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
We are currently hiring for a Junior Technical Infrastructure Analyst for our Calgary-based Desktop Support team. The successful candidate will be the primary IT support resource for the…
Added 6 hours ago
Permitting Analyst, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Permitting Analyst, Pacific Link (Contract). In this position, you will play a key role in coordinating the planning, preparation,…
Added 6 hours ago
P
Business Analyst
Prophix
Remote, Canada
- Full-time
- Remote
As a Business Analyst on the Professional Services team, you will work directly with finance leaders at client organizations to implement and configure Prophix One, our Financial…
Added 6 hours ago
SE
Cybersecurity Data Analytics & AI Analyst - 12-Month Internship
Siemens Energy
Oakville, ON
- Full-time
Recent graduate with a Bachelor's degree in Cybersecurity, Computer Science, Data Analytics, Information Technology, Engineering, Business Analytics, or a related field.
Added 6 hours ago
G
Service Desk Specialist
Genpact
Toronto, ON
- Full-time
The Workday HCM Business Analyst is a key member of the HR Technology team, responsible for partnering with HR stakeholders to optimize and support Workday Human Capital Management…
Added 7 hours ago
Ecosystem Development Specialist
Innovation and New Technology
Winnipeg, MB
The Specialist also supports the coordination and delivery of pilot projects and technology adoption initiatives by tracking deliverables, monitoring milestones, coordinating logistics, and…

Odyssey Global

L3 Technical Analyst

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 8, 2026
Experience: 3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.
Posting language: English
Posted: Oct 9, 2026

Original job description

Role: Technology Service Lead, L3 Support

Location: Montreal/Toronto

Summary

We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.

The Technology Service Lead, L3 Support, within the Application & Collaboration Experience Service Group is responsible for the operational leadership, administration, support, and continuous improvement of GreenShield's collaboration and productivity technology ecosystem.

The role moves beyond reactive support by performing root cause analysis, implementing platform enhancements and automation, and partnering with service leads, IT support teams, vendors, security, architecture, and business partners to reduce friction, improve employee productivity, and sustain an experience-led, AI-enabled digital workplace.

Working closely with business stakeholders, vendors, and technology teams, the Service Lead drives service excellence, operational stability, adoption, and continuous improvement across enterprise collaboration tools and business-critical applications, enabling employees to work effectively, securely, and efficiently.

Roles & Responsibilities

1. Advanced Technical Support – 30%

Deliver advanced technical analysis, troubleshooting, and resolution for complex incidents, escalations, and service-impacting issues across the assigned service group, ensuring high-quality recovery and reduced disruption for employees.

2. Root Cause Analysis – 25%

Conduct root cause analysis, identify repeat issues and patterns, and implement permanent fixes, configuration changes, knowledge updates, or escalation recommendations to improve stability and prevent recurrence.

3. Platform Enhancements & Automation – 20%

Implement platform enhancements, automation, reporting, and operational improvements that reduce manual effort, improve service efficiency, and support AI-enabled and self-service delivery.

4. Technology Roadmaps & Platform Support – 15%

Support and implement technology roadmaps for the assigned service group, including upgrades, patching, packaging, deployment, performance monitoring, documentation, platform health, obsolescence management, and controlled change execution.

5. Collaboration & Continuous Improvement – 10%

Collaborate with Technology Service Leads, IT support, DEX, security, architecture, vendors, and business stakeholders to prioritize improvements, update knowledge, support adoption, and translate employee experience insights into technical action.

Education

Minimum Required:

Post-secondary education in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent work experience.

Preferred:

Diploma or degree with specialization in workplace technology, endpoint management, cloud services, automation, or service management.

Certifications or Designations

Minimum Required:

ITIL Foundation or equivalent service management knowledge.

Preferred:

Microsoft 365, Intune, Entra ID, endpoint management, automation, Power Platform, or relevant vendor certifications aligned to the assigned service group.

Experience

Minimum Required:

3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.

Preferred:

5+ years of experience in advanced troubleshooting, platform support, automation, lifecycle management, and cross-functional technology delivery in a complex enterprise environment.

Knowledge

Working knowledge of one or more Workplace Technology Experience Service groups: Device & Endpoint Experience, Application & Collaboration Experience, Access & Workplace Experience, Mobility Experience, or Automation & Service Optimization.
Understanding of ITSM practices, incident escalation, root cause analysis, change management, knowledge management, security and compliance requirements, employee experience metrics, and service reliability principles.

Skills

Advanced technical troubleshooting, data analysis, scripting or automation, documentation, stakeholder communication, vendor coordination, platform configuration, testing, release support, and translating operational insights into practical improvements.

Abilities

Analyze complex problems, work independently and collaboratively, prioritize based on business and employee impact, execute controlled changes, maintain service reliability, support continuous improvement, and communicate clearly with technical and non-technical stakeholders.

Must-Have Skills & Qualifications

Prior experience providing end-user technical support in a corporate, healthcare, retail, or managed services environment.
Strong troubleshooting experience supporting Windows 11 desktops and laptops.
Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, Copilot, PowerBI, and SQL Server.
Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize competing requests and work independently in a fast-paced environment.
Valid G driver's license and ability to travel between office, clinic, and pharmacy locations as required.

Physical Requirements

Ability to safely lift, carry, and move IT equipment weighing up to 50 pounds.
Perform workstation deployments, desk setups, and hardware installations in office environments.
Assist with office relocations, desk moves, technology refreshes, and equipment transfers between locations.
Ability to work under desks, connect cabling, install monitors, docking stations, and peripheral equipment as required.
Occasional travel between office or pharmacy locations may be required to support operational needs.

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More about this job

Responsibilities

Provide advanced technical support and resolve complex incidents across workplace technology and collaboration platforms, including conducting root cause analysis and implementing permanent fixes. Improve service reliability and employee experience through platform enhancements, automation, roadmap support, controlled changes, and collaboration with technology teams, vendors, and business stakeholders.

Requirements

Requires post-secondary education in information technology, computer science, systems administration, or a related field, or equivalent experience; ITIL Foundation knowledge and at least three years of relevant experience are also required. Candidates must have corporate end-user support experience, strong Windows 11 and Microsoft 365 troubleshooting skills, effective communication and prioritization abilities, a valid G driver's license, and the ability to travel and handle equipment weighing up to 50 pounds.

Skills

Advanced Technical Troubleshooting
Windows 11 Support
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Root Cause Analysis
IT Service Management
Scripting and Automation
Endpoint Management
Change Management
Customer Service
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Workplace Technology
Application Support
Collaboration Experience
Windows 11
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Intune
Entra ID
Endpoint Management
ITIL Foundation
IT Service Management
Root Cause Analysis
Incident Management
Change Management
Knowledge Management
Scripting
Automation
Platform Configuration
Performance Monitoring
Security and Compliance
Service Reliability
Vendor Coordination
Employee Experience
Lifecycle Management
Controlled Change Execution

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