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Added 4 mins ago
MM
Truck driver
MANRAJ MOTOR LTD
Leduc, AB
- From $36 CAD / hour
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 8 mins ago
FT
Technical support specialist – information technology (IT)
Forvan Technology Services
Woodstock, ON
- From $33 CAD / hour
- Full-time
- On-site
Added 11 mins ago
TM
Community Manager (Condominium Manager), Durham, ON
Tribe Management inc
ON
- $70,000 to $80,000 CAD / year
- Full-time
At Tribe Management, we combine innovative technology with an unwavering commitment to service to create thriving communities. We believe great property management is about more than…
Added 11 mins ago
TM
Community Manager (Condominium Manager), G.T.A., ON
Tribe Management inc
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
At Tribe Management, we combine innovative technology with an unwavering commitment to service to create thriving communities. We believe great property management is about more than…
Added 12 mins ago
VL
Truck driver
Varsteel Ltd.
Prince George, BC
- $30 to $34 CAD / hour
- Full-time
- On-site
Added 13 mins ago
BT
Truck driver
Bizi Transport Inc.
Blackfalds, AB
- From $36 CAD / hour
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 14 mins ago
C
Operator, truck
CEDA
Fort McMurray, AB
- $37.84 to $43.41 CAD / hour
- Full-time
- Contract
- On-site
Added 15 mins ago
NR
Retail merchandiser
Neptune Retail Solutions
Lower Sackville, NS
- From $17 CAD / hour
- Part-time
- On-site
Added 15 mins ago
CT
Journeyman/woman automotive mechanic
Canadian Tire
Yorkton, SK
- $38 to $50 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 15 mins ago
NR
Retail merchandiser
Neptune Retail Solutions
Dartmouth, NS
- From $17 CAD / hour
- Part-time
- On-site
Added 15 mins ago
TD
Service adviser
Télécommunications de l'Est
Matane, QC
- From $22 CAD / hour
- Full-time
- On-site
Added 15 mins ago
NR
Retail merchandiser
Neptune Retail Solutions
Halifax, NS
- From $17 CAD / hour
- Part-time
- On-site
Added 16 mins ago
ER
Customer service agent
Enterprise Rent A Car
Goffs, NS
- From $17 CAD / hour
- Part-time
- Temporary
- On-site
Added 17 mins ago
NR
Retail merchandiser
Neptune Retail Solutions
Edmonton, AB
- From $17 CAD / hour
- Part-time
- On-site
Added 17 mins ago
AL
Landscaping supervisor
Amigo Landscapes Ltd
Chilliwack, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Added 18 mins ago
2S
Long haul truck driver
2 Stop Delivery
Langley, BC
- From $39 CAD / hour
- Full-time
- On-site
Record cargo information, hours of service, distance travelled and fuel consumption
Added 19 mins ago
ML
Long haul tractor-trailer driver
McGrath Logistics Ltd
Florenceville-Bristol, NB
- $55,000 to $70,000 CAD / year
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 19 mins ago
NR
Retail merchandiser
Neptune Retail Solutions
Bedford, NS · Halifax, NS
- From $17 CAD / hour
- Part-time
- On-site
Added 24 mins ago
CL
Truck driver
CREEKSTONE LOGISTICS INC.
Calgary, AB
- From $36 CAD / hour
- Full-time
- On-site
Record cargo information, hours of service, distance travelled and fuel consumption
Added 25 mins ago
GL
Financial Service Representative (12-month contract)
goeasy Ltd.
Carbonear, NL
- Contract
Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for…
Added 25 mins ago
WS
Community and Employer Engagement Specialist
WCG Services
Calgary, AB
- Full-time
Conducts outreach services, providing program information to new and current community agencies and service providers each month
Added 25 mins ago
AS
D AVOP Security Escort - Toronto Pearson Airport
AAI Solutions
Mississauga, ON
- Contract
Our mission is to create an environment where our employees can thrive professionally while consistently delivering the exceptional service and operational reliability our clients expect.
Added 25 mins ago
CH
Community Outreach and Events Facilitator
Calgary Humane Society
Calgary, AB
- Full-time
Community outreach, fundraising, event coordination, customer service, or nonprofit experience preferred.
Added 25 mins ago
UO
Team Lead, Parking Enforcement, AVP Strategy Enterprise Comm
University of Calgary
Calgary, AB
- Full-time
…Officers, promoting customer education, regulatory compliance, service excellence, and consistent application of parking regulations. The role is responsible for training, mentoring,…
Added 25 mins ago
HI
Service Coordinator
Home Instead
Halifax, NS
- Full-time
As a full-time Service Coordinator, you'll play an important role in coordinating care schedules, supporting our Care Professionals, and creating great matches between caregivers and…

Odyssey Global

L3 Technical Analyst

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 8, 2026
Experience: 3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.
Posting language: English
Posted: Oct 9, 2026

Original job description

Role: Technology Service Lead, L3 Support

Location: Montreal/Toronto

Summary

We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.

The Technology Service Lead, L3 Support, within the Application & Collaboration Experience Service Group is responsible for the operational leadership, administration, support, and continuous improvement of GreenShield's collaboration and productivity technology ecosystem.

The role moves beyond reactive support by performing root cause analysis, implementing platform enhancements and automation, and partnering with service leads, IT support teams, vendors, security, architecture, and business partners to reduce friction, improve employee productivity, and sustain an experience-led, AI-enabled digital workplace.

Working closely with business stakeholders, vendors, and technology teams, the Service Lead drives service excellence, operational stability, adoption, and continuous improvement across enterprise collaboration tools and business-critical applications, enabling employees to work effectively, securely, and efficiently.

Roles & Responsibilities

1. Advanced Technical Support – 30%

Deliver advanced technical analysis, troubleshooting, and resolution for complex incidents, escalations, and service-impacting issues across the assigned service group, ensuring high-quality recovery and reduced disruption for employees.

2. Root Cause Analysis – 25%

Conduct root cause analysis, identify repeat issues and patterns, and implement permanent fixes, configuration changes, knowledge updates, or escalation recommendations to improve stability and prevent recurrence.

3. Platform Enhancements & Automation – 20%

Implement platform enhancements, automation, reporting, and operational improvements that reduce manual effort, improve service efficiency, and support AI-enabled and self-service delivery.

4. Technology Roadmaps & Platform Support – 15%

Support and implement technology roadmaps for the assigned service group, including upgrades, patching, packaging, deployment, performance monitoring, documentation, platform health, obsolescence management, and controlled change execution.

5. Collaboration & Continuous Improvement – 10%

Collaborate with Technology Service Leads, IT support, DEX, security, architecture, vendors, and business stakeholders to prioritize improvements, update knowledge, support adoption, and translate employee experience insights into technical action.

Education

Minimum Required:

Post-secondary education in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent work experience.

Preferred:

Diploma or degree with specialization in workplace technology, endpoint management, cloud services, automation, or service management.

Certifications or Designations

Minimum Required:

ITIL Foundation or equivalent service management knowledge.

Preferred:

Microsoft 365, Intune, Entra ID, endpoint management, automation, Power Platform, or relevant vendor certifications aligned to the assigned service group.

Experience

Minimum Required:

3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.

Preferred:

5+ years of experience in advanced troubleshooting, platform support, automation, lifecycle management, and cross-functional technology delivery in a complex enterprise environment.

Knowledge

Working knowledge of one or more Workplace Technology Experience Service groups: Device & Endpoint Experience, Application & Collaboration Experience, Access & Workplace Experience, Mobility Experience, or Automation & Service Optimization.
Understanding of ITSM practices, incident escalation, root cause analysis, change management, knowledge management, security and compliance requirements, employee experience metrics, and service reliability principles.

Skills

Advanced technical troubleshooting, data analysis, scripting or automation, documentation, stakeholder communication, vendor coordination, platform configuration, testing, release support, and translating operational insights into practical improvements.

Abilities

Analyze complex problems, work independently and collaboratively, prioritize based on business and employee impact, execute controlled changes, maintain service reliability, support continuous improvement, and communicate clearly with technical and non-technical stakeholders.

Must-Have Skills & Qualifications

Prior experience providing end-user technical support in a corporate, healthcare, retail, or managed services environment.
Strong troubleshooting experience supporting Windows 11 desktops and laptops.
Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, Copilot, PowerBI, and SQL Server.
Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize competing requests and work independently in a fast-paced environment.
Valid G driver's license and ability to travel between office, clinic, and pharmacy locations as required.

Physical Requirements

Ability to safely lift, carry, and move IT equipment weighing up to 50 pounds.
Perform workstation deployments, desk setups, and hardware installations in office environments.
Assist with office relocations, desk moves, technology refreshes, and equipment transfers between locations.
Ability to work under desks, connect cabling, install monitors, docking stations, and peripheral equipment as required.
Occasional travel between office or pharmacy locations may be required to support operational needs.

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More about this job

Responsibilities

Provide advanced technical support and resolve complex incidents across workplace technology and collaboration platforms, including conducting root cause analysis and implementing permanent fixes. Improve service reliability and employee experience through platform enhancements, automation, roadmap support, controlled changes, and collaboration with technology teams, vendors, and business stakeholders.

Requirements

Requires post-secondary education in information technology, computer science, systems administration, or a related field, or equivalent experience; ITIL Foundation knowledge and at least three years of relevant experience are also required. Candidates must have corporate end-user support experience, strong Windows 11 and Microsoft 365 troubleshooting skills, effective communication and prioritization abilities, a valid G driver's license, and the ability to travel and handle equipment weighing up to 50 pounds.

Skills

Advanced Technical Troubleshooting
Windows 11 Support
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Root Cause Analysis
IT Service Management
Scripting and Automation
Endpoint Management
Change Management
Customer Service
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Workplace Technology
Application Support
Collaboration Experience
Windows 11
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Intune
Entra ID
Endpoint Management
ITIL Foundation
IT Service Management
Root Cause Analysis
Incident Management
Change Management
Knowledge Management
Scripting
Automation
Platform Configuration
Performance Monitoring
Security and Compliance
Service Reliability
Vendor Coordination
Employee Experience
Lifecycle Management
Controlled Change Execution

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