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Added 16 mins ago
AC
Analyst, Store Accounting (Maternity leave replacement)
Alimentation Couche-Tard
Laval, QC
- Full-time
…within the Operational Accounting team, the Store Accounting Analyst will provide an accounting service to the stores under his responsibility while analyzing what concerns the merchandise…
Added 16 mins ago
HC
Accounts Receivable & Financial Analyst
Hoom Consulting
Aurora, ON
- Full-time
Compass Food Sales is seeking an Accounts Receivable & Finance Analyst to own the day-to-day AR cycle in a high-volume retail environment. The role focuses on customer invoicing, cash…
Added 16 mins ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Develop and deliver training and mentoring programs for level 2 senior security analysts to support relevant skills acquisition and certification maintenance.
Added 16 mins ago
MC
Global Tactical Planner
Methanex Corporation
Vancouver, BC
- Full-time
Partner with the Global Supply Chain Analyst and Waterfront Shipping to ensure decisions affecting vessel movements are accurately reflected in planning and decision-support tools.
Added 18 mins ago
GA
Analyst, information technology (IT)
Go Auto
Calgary, AB
- $40.5 to $42.5 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 30 mins ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
Develop and deliver training and mentoring programs for level 2 senior security analysts to support relevant skills acquisition and certification maintenance.
Added 30 mins ago
SA
Financial Analyst
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Financial Analyst provides budgeting, forecasting, financial reporting, and financial analysis support for a portfolio of schools and departments within SAIT.
Added 30 mins ago
TT
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
Opportunity to support the build of the best trailers in the business
Added 30 mins ago
TT
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
Opportunity to support the build of the best trailers in the business
Added 30 mins ago
MG
Technical Analyst, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
Added 30 mins ago
NS
Research Project Coordinator - The Department of Research
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Principal Investigator and Research Manager, the Project Coordinator/Analyst is responsible for the coordination of projects conducted within the Research department. This…
Added 30 mins ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
Business Systems Analyst (BSA), Contact Center
Added 30 mins ago
G
Product Analyst
GamblingCareers.com
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 31 mins ago
FI
QA Analyst
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
…workflows customers rely on every day. As we grow, we need a QA Analyst who can protect that experience from planning through release and into…
Added 31 mins ago
RB
FX Execution & Digital Sales (EDS) Analyst
Royal Bank of Canada
Calgary, AB
- Full-time
Build and deepen client relationships through proactive outreach, regular market updates, and responsive day-to-day support.
Added 45 mins ago
RI
Senior Business Analyst (Digital Transformation)
Rose International
St. John's, NL
- Full-time
The Senior Business Analyst will support a complex, large-scale application modernization and business transformation initiative involving legacy and modern systems, significant data…
Added 45 mins ago
IH
Coordinator | Medical Administration
Interior Health Authority
Kelowna, BC
- Full-time
…with a second Coordinator, Medical Administration to lead and support medical administrative services across Interior Health. The successful candidate will bring strong leadership,…
Added 45 mins ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
…Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText product…
Added 45 mins ago
B
Analyst, Program / Project Control
Bombardier
Montreal, QC
- Full-time
Requisition 16256 Analyst, Program / Project Control
Added 45 mins ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
…Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText product…
Added 45 mins ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- $36 to $43 CAD / hour
- Full-time
Job Title: Accounting Analyst Job Description
Added 45 mins ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- $80,000 to $108,000 CAD / year
- Full-time
Added 45 mins ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
…Product Marketing, Sales, Client Success, Professional Services, Support, Cloud Operations, and other OpenText product…
Added 46 mins ago
Senior Commercial Operations Analyst
Diligent Corporation
Vancouver, BC
We are seeking a highly analytical, hands on Senior Commercial Operations Analyst to join the GTM Operations team. This role will serve as a key execution and analytical partner within…
Added 46 mins ago
ST
Desktop Support Analyst
Skilled Trades Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Temporary
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…

Odyssey Global

L3 Technical Analyst

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 8, 2026
Experience: 3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.
Posting language: English
Posted: Oct 9, 2026

Original job description

Role: Technology Service Lead, L3 Support

Location: Montreal/Toronto

Summary

We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.

The Technology Service Lead, L3 Support, within the Application & Collaboration Experience Service Group is responsible for the operational leadership, administration, support, and continuous improvement of GreenShield's collaboration and productivity technology ecosystem.

The role moves beyond reactive support by performing root cause analysis, implementing platform enhancements and automation, and partnering with service leads, IT support teams, vendors, security, architecture, and business partners to reduce friction, improve employee productivity, and sustain an experience-led, AI-enabled digital workplace.

Working closely with business stakeholders, vendors, and technology teams, the Service Lead drives service excellence, operational stability, adoption, and continuous improvement across enterprise collaboration tools and business-critical applications, enabling employees to work effectively, securely, and efficiently.

Roles & Responsibilities

1. Advanced Technical Support – 30%

Deliver advanced technical analysis, troubleshooting, and resolution for complex incidents, escalations, and service-impacting issues across the assigned service group, ensuring high-quality recovery and reduced disruption for employees.

2. Root Cause Analysis – 25%

Conduct root cause analysis, identify repeat issues and patterns, and implement permanent fixes, configuration changes, knowledge updates, or escalation recommendations to improve stability and prevent recurrence.

3. Platform Enhancements & Automation – 20%

Implement platform enhancements, automation, reporting, and operational improvements that reduce manual effort, improve service efficiency, and support AI-enabled and self-service delivery.

4. Technology Roadmaps & Platform Support – 15%

Support and implement technology roadmaps for the assigned service group, including upgrades, patching, packaging, deployment, performance monitoring, documentation, platform health, obsolescence management, and controlled change execution.

5. Collaboration & Continuous Improvement – 10%

Collaborate with Technology Service Leads, IT support, DEX, security, architecture, vendors, and business stakeholders to prioritize improvements, update knowledge, support adoption, and translate employee experience insights into technical action.

Education

Minimum Required:

Post-secondary education in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent work experience.

Preferred:

Diploma or degree with specialization in workplace technology, endpoint management, cloud services, automation, or service management.

Certifications or Designations

Minimum Required:

ITIL Foundation or equivalent service management knowledge.

Preferred:

Microsoft 365, Intune, Entra ID, endpoint management, automation, Power Platform, or relevant vendor certifications aligned to the assigned service group.

Experience

Minimum Required:

3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.

Preferred:

5+ years of experience in advanced troubleshooting, platform support, automation, lifecycle management, and cross-functional technology delivery in a complex enterprise environment.

Knowledge

Working knowledge of one or more Workplace Technology Experience Service groups: Device & Endpoint Experience, Application & Collaboration Experience, Access & Workplace Experience, Mobility Experience, or Automation & Service Optimization.
Understanding of ITSM practices, incident escalation, root cause analysis, change management, knowledge management, security and compliance requirements, employee experience metrics, and service reliability principles.

Skills

Advanced technical troubleshooting, data analysis, scripting or automation, documentation, stakeholder communication, vendor coordination, platform configuration, testing, release support, and translating operational insights into practical improvements.

Abilities

Analyze complex problems, work independently and collaboratively, prioritize based on business and employee impact, execute controlled changes, maintain service reliability, support continuous improvement, and communicate clearly with technical and non-technical stakeholders.

Must-Have Skills & Qualifications

Prior experience providing end-user technical support in a corporate, healthcare, retail, or managed services environment.
Strong troubleshooting experience supporting Windows 11 desktops and laptops.
Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, Copilot, PowerBI, and SQL Server.
Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize competing requests and work independently in a fast-paced environment.
Valid G driver's license and ability to travel between office, clinic, and pharmacy locations as required.

Physical Requirements

Ability to safely lift, carry, and move IT equipment weighing up to 50 pounds.
Perform workstation deployments, desk setups, and hardware installations in office environments.
Assist with office relocations, desk moves, technology refreshes, and equipment transfers between locations.
Ability to work under desks, connect cabling, install monitors, docking stations, and peripheral equipment as required.
Occasional travel between office or pharmacy locations may be required to support operational needs.

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More about this job

Responsibilities

Provide advanced technical support and resolve complex incidents across workplace technology and collaboration platforms, including conducting root cause analysis and implementing permanent fixes. Improve service reliability and employee experience through platform enhancements, automation, roadmap support, controlled changes, and collaboration with technology teams, vendors, and business stakeholders.

Requirements

Requires post-secondary education in information technology, computer science, systems administration, or a related field, or equivalent experience; ITIL Foundation knowledge and at least three years of relevant experience are also required. Candidates must have corporate end-user support experience, strong Windows 11 and Microsoft 365 troubleshooting skills, effective communication and prioritization abilities, a valid G driver's license, and the ability to travel and handle equipment weighing up to 50 pounds.

Skills

Advanced Technical Troubleshooting
Windows 11 Support
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Root Cause Analysis
IT Service Management
Scripting and Automation
Endpoint Management
Change Management
Customer Service
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Workplace Technology
Application Support
Collaboration Experience
Windows 11
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Intune
Entra ID
Endpoint Management
ITIL Foundation
IT Service Management
Root Cause Analysis
Incident Management
Change Management
Knowledge Management
Scripting
Automation
Platform Configuration
Performance Monitoring
Security and Compliance
Service Reliability
Vendor Coordination
Employee Experience
Lifecycle Management
Controlled Change Execution

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