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Added 1 hour ago
AI Data Architect
Insight Enterprises, Inc.
Toronto, ON
Translate business objectives and technical requirements into scalable data solutions that support reporting, analytics, operational decision-making, and AI enablement.
Added 1 hour ago
M
RQ11323 - Project Manager/Leader - Senior
Maarut
Toronto, ON
- Contract
to monitor and forecast project costs and provide reporting and input to
Added 1 hour ago
L
Enterprise Account Executive
Litmus
Remote, Canada
- Full-time
- Remote
…real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest…
Added 1 hour ago
RB
Senior Manager Regulatory Engagement
Royal Bank of Canada
Toronto, ON
- Full-time
Technical Proficiency: Familiarity with risk management software and tools, and the ability to leverage technology and AI to enhance risk identification, control and reporting processes.
Added 1 hour ago
RB
Associate Director, Product Control
Royal Bank of Canada
Toronto, ON
- Full-time
Build and lead a high performing team in a demanding technical environment related to complex derivative products
Added 1 hour ago
Q
Junior Software Quality Engineer
Quadient
Vancouver, BC
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 8 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
Own technical direction and architecture evolution of a live, revenue-generating platform
Added 8 hours ago
Q
Junior Software Quality Engineer
Quadient
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 8 hours ago
T
Quality Engineer II
TD
Toronto, ON
- Full-time
Lead, coach, and provide hands-on technical direction to approximately 5-6 Quality Engineers, including automation development, code reviews, troubleshooting, estimation, work allocation,…
Added 8 hours ago
WE
Senior Manager, HPIbet Product Operations, Platform & Compliance
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
…Operations, and external partners, the Senior Manager ensures platform initiatives are delivered in accordance with customer, regulatory, technical, operational, and financial…
Added 8 hours ago
GT
Data Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
…business stakeholders to develop scalable analytics solutions, reporting capabilities, dashboards, automation processes, and insights that enable informed decision-making and improved risk…
Added 8 hours ago
ED
Principal Infrastructure Platform Architect (Level 19) - 038 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Reporting to the Director, IT Platform Enablement, the Principal Infrastructure Platform Architect is a senior architectural leadership role accountable for shaping, evolving, and governing…
Added 8 hours ago
KV
Vice President, Finance
Kilmer Van Nostrand Co. Limited
Toronto, ON
- Full-time
Reporting to the CFO, we are hiring a Vice President, Finance to play a key leadership role across Kilmer Group's finance function. As our new Vice President, Finance, you will combine…
Added 8 hours ago
EC
Senior Engineering Manager, Analytics
Emburse Chrome River
Toronto, ON
- Full-time
As Senior Engineering Manager, Analytics, you will lead two data and analytics teams, Emburse Analytics and Travel Analytics, that turn travel and expense data into the dashboards, embedded…
Added 8 hours ago
RC
Director, Intelligent Enterprise Transformation Leader - Finance
RSM Canada
Toronto, ON
- Full-time
You will be dedicated to one major transformation at a time, working as a peer alongside the Executive Transformation Partner, the Transformation Director, and the Platform & Delivery Lead.
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
W
ERP Product Owner
WildBrain
Toronto, ON
- Full-time
Reporting to the Director, Finance Transformation, the ERP Product Owner will play a key role in WildBrain's migration from Microsoft Dynamics GP to Microsoft Dynamics 365 Business Central.…
Added 8 hours ago
WT
Software Development Manager, Institutional Transfers
Wealthsimple Technologies
Remote, Canada
- $166,400 to $208,000 CAD / year
- Full-time
- Remote
As an Engineering Manager, you'll lead a team of software developers while helping shape the technical direction, delivery strategy, and culture of Institutional Transfers. You'll balance…
Added 8 hours ago
Senior Technical Product Manager – Integrations
Stay22
Montreal, QC
As Senior Technical Product Manager, you will own the product direction for travel supplier integrations, from supplier APIs and ingestion workflows to Allez links, attribution, reporting,…
Added 8 hours ago
Operator, Shift Lead - Customer Support Center
Human Resources Department - NRT Technology Corp.
Toronto, ON
…resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic…
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KV
Director, Private Capital Investments
Kilmer Van Nostrand Co. Limited
Toronto, ON
- Full-time
Reporting to the President, Kilmer Capital Partners, we are hiring a Director, Private Capital Investments. In this role, you will lead investments across the full lifecycle, from…
Added 9 hours ago
Engineering Services Coordinator
Celestica International LP
Newmarket, ON
The successful candidate is organized, detail-oriented, comfortable working in a technical environment, and able to manage multiple priorities while maintaining confidentiality and strong…
Added 9 hours ago
TS
Senior Business Analyst
TD Securities
Toronto, ON
- Full-time
As a cross functional business analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives…
Added 9 hours ago
OD
Garage Door Installer Helper
Overhead Door Corporation
Calgary, AB
- Full-time
We have an immediate opening for a Garage Door Helper Technician in our Calgary branch. Reporting to the Field Operations Manager, the Helper will work as part of a two-person crew, this…
Added 9 hours ago
SJ
Administrative Coordinator 2 - DI
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Hamilton, ON · Charlton Campus
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…standard block scheduling methodologies and the QGenda scheduling platform. Process daily scheduling updates, monitor leave and conference requests, ensure appropriate coverage, and…

Odyssey Global

L3 Technical Analyst

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 8, 2026
Experience: 3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.
Posting language: English
Posted: Oct 9, 2026

Original job description

Role: Technology Service Lead, L3 Support

Location: Montreal/Toronto

Summary

We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.

The Technology Service Lead, L3 Support, within the Application & Collaboration Experience Service Group is responsible for the operational leadership, administration, support, and continuous improvement of GreenShield's collaboration and productivity technology ecosystem.

The role moves beyond reactive support by performing root cause analysis, implementing platform enhancements and automation, and partnering with service leads, IT support teams, vendors, security, architecture, and business partners to reduce friction, improve employee productivity, and sustain an experience-led, AI-enabled digital workplace.

Working closely with business stakeholders, vendors, and technology teams, the Service Lead drives service excellence, operational stability, adoption, and continuous improvement across enterprise collaboration tools and business-critical applications, enabling employees to work effectively, securely, and efficiently.

Roles & Responsibilities

1. Advanced Technical Support – 30%

Deliver advanced technical analysis, troubleshooting, and resolution for complex incidents, escalations, and service-impacting issues across the assigned service group, ensuring high-quality recovery and reduced disruption for employees.

2. Root Cause Analysis – 25%

Conduct root cause analysis, identify repeat issues and patterns, and implement permanent fixes, configuration changes, knowledge updates, or escalation recommendations to improve stability and prevent recurrence.

3. Platform Enhancements & Automation – 20%

Implement platform enhancements, automation, reporting, and operational improvements that reduce manual effort, improve service efficiency, and support AI-enabled and self-service delivery.

4. Technology Roadmaps & Platform Support – 15%

Support and implement technology roadmaps for the assigned service group, including upgrades, patching, packaging, deployment, performance monitoring, documentation, platform health, obsolescence management, and controlled change execution.

5. Collaboration & Continuous Improvement – 10%

Collaborate with Technology Service Leads, IT support, DEX, security, architecture, vendors, and business stakeholders to prioritize improvements, update knowledge, support adoption, and translate employee experience insights into technical action.

Education

Minimum Required:

Post-secondary education in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent work experience.

Preferred:

Diploma or degree with specialization in workplace technology, endpoint management, cloud services, automation, or service management.

Certifications or Designations

Minimum Required:

ITIL Foundation or equivalent service management knowledge.

Preferred:

Microsoft 365, Intune, Entra ID, endpoint management, automation, Power Platform, or relevant vendor certifications aligned to the assigned service group.

Experience

Minimum Required:

3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.

Preferred:

5+ years of experience in advanced troubleshooting, platform support, automation, lifecycle management, and cross-functional technology delivery in a complex enterprise environment.

Knowledge

Working knowledge of one or more Workplace Technology Experience Service groups: Device & Endpoint Experience, Application & Collaboration Experience, Access & Workplace Experience, Mobility Experience, or Automation & Service Optimization.
Understanding of ITSM practices, incident escalation, root cause analysis, change management, knowledge management, security and compliance requirements, employee experience metrics, and service reliability principles.

Skills

Advanced technical troubleshooting, data analysis, scripting or automation, documentation, stakeholder communication, vendor coordination, platform configuration, testing, release support, and translating operational insights into practical improvements.

Abilities

Analyze complex problems, work independently and collaboratively, prioritize based on business and employee impact, execute controlled changes, maintain service reliability, support continuous improvement, and communicate clearly with technical and non-technical stakeholders.

Must-Have Skills & Qualifications

Prior experience providing end-user technical support in a corporate, healthcare, retail, or managed services environment.
Strong troubleshooting experience supporting Windows 11 desktops and laptops.
Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, Copilot, PowerBI, and SQL Server.
Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize competing requests and work independently in a fast-paced environment.
Valid G driver's license and ability to travel between office, clinic, and pharmacy locations as required.

Physical Requirements

Ability to safely lift, carry, and move IT equipment weighing up to 50 pounds.
Perform workstation deployments, desk setups, and hardware installations in office environments.
Assist with office relocations, desk moves, technology refreshes, and equipment transfers between locations.
Ability to work under desks, connect cabling, install monitors, docking stations, and peripheral equipment as required.
Occasional travel between office or pharmacy locations may be required to support operational needs.

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More about this job

Responsibilities

Provide advanced technical support and resolve complex incidents across workplace technology and collaboration platforms, including conducting root cause analysis and implementing permanent fixes. Improve service reliability and employee experience through platform enhancements, automation, roadmap support, controlled changes, and collaboration with technology teams, vendors, and business stakeholders.

Requirements

Requires post-secondary education in information technology, computer science, systems administration, or a related field, or equivalent experience; ITIL Foundation knowledge and at least three years of relevant experience are also required. Candidates must have corporate end-user support experience, strong Windows 11 and Microsoft 365 troubleshooting skills, effective communication and prioritization abilities, a valid G driver's license, and the ability to travel and handle equipment weighing up to 50 pounds.

Skills

Advanced Technical Troubleshooting
Windows 11 Support
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Root Cause Analysis
IT Service Management
Scripting and Automation
Endpoint Management
Change Management
Customer Service
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Workplace Technology
Application Support
Collaboration Experience
Windows 11
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Copilot
Power BI
SQL Server
Intune
Entra ID
Endpoint Management
ITIL Foundation
IT Service Management
Root Cause Analysis
Incident Management
Change Management
Knowledge Management
Scripting
Automation
Platform Configuration
Performance Monitoring
Security and Compliance
Service Reliability
Vendor Coordination
Employee Experience
Lifecycle Management
Controlled Change Execution

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