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Added 8 hours ago
CRM & Power Platform Administrator
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…enhancements and customizations without compromising the stability, security, or integrity of core CRM functionality, and coordinates with the Jewish Federations of North America (JFNA)…
Added 10 hours ago
Senior Security Operations Analyst - Microsoft Sentinel and Defender
EY
Toronto, ON · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on security operations analyst to support Managed Detection and Response services in a multi-customer Managed Security Service Provider environment.
Added 10 hours ago
SAP Functional Analyst
Norton Rose Fulbright
Montreal, QC
Full-time
Reporting to the Director, Financial Applications, the SAP Functional Analyst provides functional analysis, configuration, support, and continuous improvement for SAP Finance processes and…
Added 11 hours ago
IT Support Analyst
Charter
Calgary, AB · Greater Calgary Metropolitan Area
Contract
We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful…
Added 14 hours ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 14 hours ago
Sr Analyst
CDW
Mississauga, ON
Full-time
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience…
Added 1 day ago
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
Full-time
…is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services,…
Added 1 day ago
Onsite Support Analyst
403Tech Inc.
Calgary, AB
Full-time
…on core priorities rather than IT concerns. 403Tech delivers managed IT services, managed security, backup and disaster recovery, digital transformation, Microsoft 365 support, and security…
Added 1 day ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
…Draw on input from operations, manufacturing, and corporate services, and stay current on emerging technologies, including AI and automation, identifying where they can lift productivity…
Added 1 day ago
Delivery Manager
WCB-Alberta
AB · Edmonton - Jarvis
Full-time
The Project Delivery Office (PDO) within Business Technology Services is seeking a Delivery Manager to connect business strategy to execution across programs, and business and technology…
Added 1 day ago
MuleSoft Integration Business Analyst
Cognizant
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Analyze business needs and translate them into clear functional and technical requirements for MuleSoft, Salesforce, banking and financial-services applications, and enterprise integrations.
Added 2 days ago
IT Infrastructure Analyst Student
BURNCO Rock Products Ltd
Calgary, AB
Full-time
You will work alongside experienced IT professionals, learn how enterprise technology environments are managed, and contribute to a variety of team activities and improvement initiatives.…
Added 2 days ago
Senior Manager, Data Engineering
Heart & Stroke
Remote, Canada
Full-time · Remote
The Senior Manager, Data Engineering leads a team of data engineers, data analysts and business system analyst responsible for the end-to-end implementation of robust data engineering…
Added 2 days ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on Microsoft security engineer to support the design, implementation, and continuous improvement of our Managed Detection and Response (MDR) services. You will…
Added 2 days ago
Human Resources Information System Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
Contract
The HR Services team is committed to delivering excellent client care while upholding the highest standards of integrity in HR operations. The team ensures that every touchpoint in the…
Added 6 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 6 days ago
Student, Cloud Infrastructure Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Basic understanding of services such as IAM, S3, or managed AI services
Added 5 days ago
Help Desk Analyst
PROVINCIAL AEROSPACE LTD
St. John's, NL
Full-time
…support. Provide assistance and computing support for external, managed services…
Added 5 days ago
Delivery Analyst, Compliance - Americas
Diligent Corporation
Vancouver, BC
Diligent is seeking for a Delivery Analyst (Entities) to join our growing Professional Services team.
Added 6 days ago
Microsoft Consultant
eSentire
Canada
eSentire is hiring a Microsoft Security Consultant to join our Advisory Services practice within the Customer Success organization. This role is the go-to Microsoft subject-matter expert…
Added 6 days ago
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
Full-time
…evaluation and implementation of new software applications and…
Added 8 days ago
Analyst / Associate - Credit Transaction Management (CTM), Global Credit, Global Corporate Banking
Royal Bank of Canada
Toronto, ON
Full-time
…have strong written and spoken communication skills? As an Analyst/Associate on our Credit Transaction Management team, you will work closely with our sector coverage Corporate Banking to…
Added 8 days ago
Service Desk Administrator 1
Convergence Networks
Winnipeg, MB
Other
Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic…
Added 7 days ago
L3 Technical Analyst
Odyssey Global
Montreal, QC
Contract
Prior experience providing end-user technical support in a corporate, healthcare, retail, or managed services environment.
Added 8 days ago
Analyst / Associate - Credit Transaction Management (CTM), Global Credit, Global Corporate Banking
RBC
Toronto, ON
Full-time
…have strong written and spoken communication skills? As an Analyst/Associate on our Credit Transaction Management team, you will work closely with our sector coverage Corporate Banking to…

Odyssey Global

L3 Technical Analyst

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 16, 2026
Experience: 3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.
Posting language: English
Posted: Sep 16, 2026

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Original job description

Role: Technology Service Lead, L3 Support

Location: Montreal/Toronto

Summary

We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.

The Technology Service Lead, L3 Support, within the Application & Collaboration Experience Service Group is responsible for the operational leadership, administration, support, and continuous improvement of GreenShield's collaboration and productivity technology ecosystem.

The role moves beyond reactive support by performing root cause analysis, implementing platform enhancements and automation, and partnering with service leads, IT support teams, vendors, security, architecture, and business partners to reduce friction, improve employee productivity, and sustain an experience-led, AI-enabled digital workplace.

Working closely with business stakeholders, vendors, and technology teams, the Service Lead drives service excellence, operational stability, adoption, and continuous improvement across enterprise collaboration tools and business-critical applications, enabling employees to work effectively, securely, and efficiently.

Roles & Responsibilities

1. Advanced Technical Support – 30%

Deliver advanced technical analysis, troubleshooting, and resolution for complex incidents, escalations, and service-impacting issues across the assigned service group, ensuring high-quality recovery and reduced disruption for employees.

2. Root Cause Analysis – 25%

Conduct root cause analysis, identify repeat issues and patterns, and implement permanent fixes, configuration changes, knowledge updates, or escalation recommendations to improve stability and prevent recurrence.

3. Platform Enhancements & Automation – 20%

Implement platform enhancements, automation, reporting, and operational improvements that reduce manual effort, improve service efficiency, and support AI-enabled and self-service delivery.

4. Technology Roadmaps & Platform Support – 15%

Support and implement technology roadmaps for the assigned service group, including upgrades, patching, packaging, deployment, performance monitoring, documentation, platform health, obsolescence management, and controlled change execution.

5. Collaboration & Continuous Improvement – 10%

Collaborate with Technology Service Leads, IT support, DEX, security, architecture, vendors, and business stakeholders to prioritize improvements, update knowledge, support adoption, and translate employee experience insights into technical action.

Education

Minimum Required:

Post-secondary education in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent work experience.

Preferred:

Diploma or degree with specialization in workplace technology, endpoint management, cloud services, automation, or service management.

Certifications or Designations

Minimum Required:

ITIL Foundation or equivalent service management knowledge.

Preferred:

Microsoft 365, Intune, Entra ID, endpoint management, automation, Power Platform, or relevant vendor certifications aligned to the assigned service group.

Experience

Minimum Required:

3+ years of experience in workplace technology, endpoint support, systems administration, application support, ITSM, or technical service delivery.

Preferred:

5+ years of experience in advanced troubleshooting, platform support, automation, lifecycle management, and cross-functional technology delivery in a complex enterprise environment.

Knowledge

Working knowledge of one or more Workplace Technology Experience Service groups: Device & Endpoint Experience, Application & Collaboration Experience, Access & Workplace Experience, Mobility Experience, or Automation & Service Optimization.
Understanding of ITSM practices, incident escalation, root cause analysis, change management, knowledge management, security and compliance requirements, employee experience metrics, and service reliability principles.

Skills

Advanced technical troubleshooting, data analysis, scripting or automation, documentation, stakeholder communication, vendor coordination, platform configuration, testing, release support, and translating operational insights into practical improvements.

Abilities

Analyze complex problems, work independently and collaboratively, prioritize based on business and employee impact, execute controlled changes, maintain service reliability, support continuous improvement, and communicate clearly with technical and non-technical stakeholders.

Must-Have Skills & Qualifications

Prior experience providing end-user technical support in a corporate, healthcare, retail, or managed services environment.
Strong troubleshooting experience supporting Windows 11 desktops and laptops.
Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, Copilot, PowerBI, and SQL Server.
Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize competing requests and work independently in a fast-paced environment.
Valid G driver's license and ability to travel between office, clinic, and pharmacy locations as required.

Physical Requirements

Ability to safely lift, carry, and move IT equipment weighing up to 50 pounds.
Perform workstation deployments, desk setups, and hardware installations in office environments.
Assist with office relocations, desk moves, technology refreshes, and equipment transfers between locations.
Ability to work under desks, connect cabling, install monitors, docking stations, and peripheral equipment as required.
Occasional travel between office or pharmacy locations may be required to support operational needs.

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More about this job

Responsibilities

Lead the operational administration and continuous improvement of collaboration and productivity technology ecosystems. Perform root cause analysis and implement platform enhancements to reduce friction and improve employee productivity.

Requirements

Requires 3+ years of experience in workplace technology or systems administration and a post-secondary education in IT or a related field. Must have strong troubleshooting skills for Windows 11 and Microsoft 365, along with a valid driver's license for travel.

Skills

Advanced Technical Troubleshooting
Root Cause Analysis
Microsoft 365 Support
Windows 11 Administration
Automation
ITSM
Stakeholder Communication
Vendor Coordination
Platform Configuration
Data Analysis
Scripting
Endpoint Management

Visa sponsorship

Not detected in the job text

Keywords

L3 Support
Microsoft 365
Intune
Entra ID
Power Platform
Outlook
Teams
OneDrive
Copilot
PowerBI
SQL Server
ITIL Foundation
ITSM
Windows 11
Endpoint Management
Root Cause Analysis
Digital Workplace
Automation
Service Delivery
Change Management
Knowledge Management
Technical Analysis

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