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Added 3 mins ago
TT
Operations Geologist - NAm Well Operations
Tetra Tech
Calgary, AB
- Full-time
Assist with logistics and provide technical support for Field Associates and communicate standard for high quality of service and monitor adherence
Added 3 mins ago
BC
Legal Counsel
BroadGrain Commodities Inc.
Toronto, ON
- $110,000 to $140,000 CAD / year
- Contract
…our customers to global markets while providing excellence in customer service. Today, BroadGrain enjoys over $700 million in annual revenue and handles over two million tons of…
Added 3 mins ago
PT
Intermediate Mechanical Designer
Platinum Trailers
St. Marys, ON
- $55,000 to $75,000 CAD / year
- Full-time
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- Full-time
…the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every…
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Quality Assurance Manager
Prysmian
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- $87,000 to $117,000 CAD / year
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Added 3 mins ago
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…permitting platform, enhancing efficiency, transparency, and customer service for residents, businesses, and…
Added 3 mins ago
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Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
…Management System (QMS). The ideal candidate will bring strong technical expertise, analytical skills, and an unwavering commitment to continuous improvement and operational…
Added 3 mins ago
CP
Facilities Maintenance Technician I
Contract Pharmaceuticals Limited
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
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Added 3 mins ago
SE
Sr Solution Sales Representative - Smart Buildings
Schneider Electric
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- $129,600 to $172,800 CAD / year
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Added 18 mins ago
M
Support Specialist - AI Applications
Marsh
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- Full-time
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Added 18 mins ago
FC
Senior Manager, Credit Solutions, Commercial Services
FirstOntario Credit Union
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- Full-time
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Added 18 mins ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON
- Full-time
Provide excellent client service to the Faculty of Arts and associated individuals and groups in their use of computing and related technology.
Added 18 mins ago
UO
Administrative Assistant
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…partners, and with external partners to ensure engagement, customer service, and collaboration that embody the University of Waterloo…
Added 18 mins ago
UO
Data Analyst
University of Waterloo
Waterloo, ON
- Full-time
Communicates with technical and non-technical users to gather data and data system requirements, reporting requirements, consolidate and document data requirements and transform into…
Added 18 mins ago
NC
Systems Analyst (2 Positions)
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Investigate and resolve technical issues affecting in-development and in-service systems.
Added 48 mins ago
MF
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The Technical Sales Representative is responsible for delivering technical sales support, business development, and customer relationship management for Master Flo and Stream-Flo products.…
Added 48 mins ago
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Added 48 mins ago
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Educator Bloor Street | Part-Time
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Toronto, ON
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Added 48 mins ago
L
Educator | Lime Ridge Mall
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Hamilton, ON
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Added 48 mins ago
SH
Dietary Aide
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…regulations and legislation: assists in all aspects of food service assembly, production and distribution to related areas with emphasis on portion control, waste control, proper sanitation…
Added 48 mins ago
AC
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Added 48 mins ago
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Educator | Georgian Mall
lululemon
Barrie, ON
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The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 48 mins ago
HT
Test Engineering Technologist
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- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 48 mins ago
HT
Software Validation Technologist
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Bolton, ON
- Full-time
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Added 48 mins ago
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Proactive Monitoring Spec.
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Odyssey Trust Company

IT Systems Support Specialist

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 3 years’ experience minimum
Posting language: English
Posted: Nov 3, 2026

Original job description

At Odyssey Trust Company, we do things differently. Our core mission is to provide peace of mind to our clients by making things simple, fast, and easy.

Odyssey Is a Tight-knit, Solution-driven Team. Our Shared Values, As Defined By Our Own Employees, Guide Us In Reaching Our Individual And Collective Goals

We Show Up for Each Other: We are in this together! We collaborate and support each other to get results. Our employees are compensated with competitive salaries and a comprehensive benefits package.
We Build: "Outside the box” is our playground. We’re not afraid to innovate and tackle tough problems – we’re here to disrupt the industry. Creativity and problem-solving is not reserved for the Executive team.
We Get Stuff Done (GSD): We have a notable reputation for being exceptionally responsive. Coming up with a great idea is only part of the solution; We take great ideas and put them into action.
We Do the Right Thing: We’re dependable, trustworthy, and proud of our professional standards.

Primary Responsibilities & Attitude

We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people. The candidate will be known for their work ethic and “can do” attitude and consider themselves to be a team player.

The candidate will report to our Managing Director, IT and work on a hybrid schedule, with the expectation of being in-office two days per week. We pride ourselves on having a team that is knowledgeable, friendly, and always willing to support each other.

You Are Responsible For

Providing technical support to end-users across the organization in a timely and positive manner
Troubleshoot, install, configure, and maintain hardware and software
Manage and prioritize incidents and service requests in the ticketing system
Escalate complex issues to the Managing Director, IT, or to external vendor/support partners as needed
Document and update knowledge base articles and procedures
IT inventory tracking
Ensuring endpoints and servers are kept up to date
User account provisioning/deprovisioning (onboarding & offboarding, M365/Entra ID, access/permissions)
Basic network administration (Wi-Fi, switches, VPN, troubleshooting connectivity)
Mobile device management (phones/tablets, MDM/Intune enrollment)
Backup/disaster recovery checks
Vendor and ISP liaison work
Providing occasional after-hours or weekend support for maintenance windows, patching or outages.
Maintaining confidentiality and exercising sound judgement when handling sensitive company and client data

Skills And Experience

Diploma in Computer Science and/or Systems (or equivalent combination of education and experience)
3 years’ experience minimum
Experience troubleshooting and resolving technical issues
Ability to work independently, self-motivated and self-starter
Experience with Entra ID, Intune, Exchange Online, Windows 11 and PowerShell.
Strong knowledge of Windows operating systems, Microsoft Office Suite, and Microsoft 365 administration.
Possess the ability to clearly communicate technical problems and generate solutions.
Have a professional and positive attitude with a solution-based approach to challenges.
Strong critical thinking and decision-making skills.
Must be authorized to work in Canada.
Relevant certifications (e.g. CompTIA A+, Network+, Microsoft certifications) considered an asset.
Experience managing endpoints in Financial Services, FinTech, Banking, Insurance or another regulated environment is also considered an asset.

What We Offer

Paid Time Off: Vacation, Flex Days, Bonus Day and Birthday Day off

Benefits: Extended Health, Dental, Life Insurance, ADD, Critical Illness, Long Term Disability, Employee Assistance Program, $500 Health Care Spending/Lifestyle Spending Account, RRSP/TSFA Match.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. By submitting your resume, you consent to the collection, use and necessary disclosure of the personal information provided during the application and selection process.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply About employer

More about this job

Responsibilities

Provide timely technical support to employees, troubleshoot and maintain hardware, software, endpoints, servers, accounts, and basic network services, and manage incidents through the ticketing system. Maintain IT documentation and inventory, perform backup and disaster recovery checks, coordinate with vendors, and provide occasional after-hours support.

Requirements

Requires a diploma in Computer Science and/or Systems, or equivalent education and experience, and at least three years of experience troubleshooting technical issues. Candidates should have experience with Entra ID, Intune, Exchange Online, Windows 11, and PowerShell, strong Microsoft 365 and Windows administration knowledge, and authorization to work in Canada.

Skills

End-User Technical Support
Hardware and Software Troubleshooting
Incident and Service Request Management
Entra ID Administration
Exchange Online Administration
Windows 11
PowerShell
Microsoft 365 Administration
Endpoint and Server Maintenance
User Account Provisioning
Basic Network Administration
Backup and Disaster Recovery
IT Inventory Management
Technical Documentation
Vendor Coordination

Benefits

Paid Vacation
Flex Days
Bonus Day
Birthday Day Off
Extended Health Insurance
Dental Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Long-Term Disability Insurance
Employee Assistance Program
Health Care Spending Account
Lifestyle Spending Account
RRSP/TFSA Matching

Visa sponsorship

Not detected in the job text

Keywords

Entra ID
Microsoft Intune
Exchange Online
Windows 11
PowerShell
Microsoft 365
Microsoft Office
Windows Operating Systems
Endpoint Management
Server Maintenance
User Account Provisioning
Onboarding and Offboarding
Access Permissions
Mobile Device Management
Wi-Fi
Network Switches
VPN
Connectivity Troubleshooting
Backup and Disaster Recovery
IT Inventory
Ticketing System
Knowledge Base
CompTIA A+
CompTIA Network+
Financial Services
Regulated Environment

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