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Clinical Intake Coordinator - Addictions and Mental Health
Adapt
Burlington, ON
Full-time
The Information and Referral Specialist provides individuals seeking help for addiction-related problems with information, support, and guidance; connects clients to community resources;…
Specialist, Global Logistics - 9 Month Term
WestJet
Calgary, AB
Contract
The Specialist, Global Logistics applies knowledge & experience to deliver WestJet materials around the world. Reporting to the Team Lead, Shipping & Logistics, this role will collaborate…
Specialist, Global Logistics - 9 Month Term
WestJet Group
Calgary, AB
The Specialist, Global Logistics applies knowledge & experience to deliver WestJet materials around the world. Reporting to the Team Lead, Shipping & Logistics, this role will collaborate…
Customer Care Specialist
OEC Group (Canada)
Vancouver, BC
Full-time
We are seeking a customer-focused, detail-oriented, and proactive Customer Care Specialist to join our logistics team in Vancouver. In this role, you will act as the primary point of…
Member Engagement Specialist
Compass Group Canada
Mississauga, ON
Full-time
Now, If You Were To Come On Board As One Of Our Member Engagement Specialist, We’d Ask You To Do The Following For Us
Photo Lab / Casual
London Drugs Limited
Victoria, BC
18.25 to 21.58 CAD / hour
Other
The Casual Photo Lab Specialist is responsible for assisting in production of all Photofinishing while meeting quality and service standards, and maintaining a professional attitude, and…
Photo Lab / Casual
London Drugs Limited
Chilliwack, BC
18.25 to 21.58 CAD / hour
Other
The Casual Photo Lab Specialist is responsible for assisting in production of all Photofinishing while meeting quality and service standards, and maintaining a professional attitude, and…
Photo Lab / Casual
London Drugs Limited
Calgary, AB
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Spécialiste ingénierie Systèmes MAP, Ligne Finale (Fin de semaine) / Systems Engineering Specialist MAP, Final Line (Weekend)
Airbus Aircraft
Montreal, QC
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Spécialiste MAP, Ingénierie Ligne Finale (Quart de jour) / MAP Specialist, Engineering Final Line (Day Shift)
Airbus Aircraft
Montreal, QC
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Spécialiste ingénierie Systèmes MAP, Ligne Finale (Fin de semaine) / Systems Engineering Specialist MAP, Final Line (Weekend)
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Direct Support Specialist - Portage La Prairie, MB Hiring Day October 7, 2026
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OEC Group (Canada)

Customer Care Specialist

Vancouver, BC, Canada

Full-time

Competitive Compensation package including salary and incentives (salary based on experience $60K-$75K).

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Customer Care Specialist acts as the primary point of contact for logistics inquiries, managing customer accounts and resolving service issues. They are responsible for coordinating shipments, maintaining documentation, and supporting account growth through proactive relationship management.

Requirements

Candidates must have at least 3 years of experience in international freight forwarding with expertise in air and ocean logistics. Proficiency in Microsoft Office and CRM systems is required, along with strong organizational and communication skills.

Experience

2 to 5 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Customer service
Account management
Logistics coordination
Freight forwarding
Air import
Air export
Ocean import
Ocean export
Microsoft Excel
Microsoft Office Suite
CRM
Problem-solving
Multitasking
Communication
Relationship management
Documentation management

Benefits

Competitive compensation
Group insurance
Tuition reimbursement
Paid time off
Vacation
Sick days
Annual floater day

Minimum pay

$60,000

Maximum pay

$75,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Freight forwarding
Customer service
Account management
Air import
Air export
Ocean import
Ocean export
CRM
Microsoft Excel
Microsoft Office
Customs compliance
AMPS
B13
ACI
CSI
Supply chain
Documentation
Reporting
SOP
Routing instructions
QBR
International logistics
Shipment tracking
Market trend analysis

Original job description

About Us

Founded in 1984, OEC Group has built a global network that delivers optimal logistics intelligence, performance-driven strategies, and cost-effective solutions. Our commitment to innovation and excellence keeps us at the forefront of the logistics industry.

About the Role

We are seeking a customer-focused, detail-oriented, and proactive Customer Care Specialist to join our logistics team in Vancouver. In this role, you will act as the primary point of contact for customers, ensuring exceptional service delivery while supporting the growth and retention of key accounts.

If you are passionate about customer satisfaction, thrive in a fast-paced international freight forwarding environment, and enjoy building strong client relationships, we would love to hear from you.

What We Offer

Competitive Compensation package including salary and incentives (salary based on experience $60K-$75K).
A great work environment that values collaboration and initiative.
Employer-paid group insurance & tuition reimbursement (*certain criteria apply).
Paid time off including vacation, sick days, and an annual floater day.
A strong commitment to diversity, career development, and social responsibility.

What You Will Do

Customer Service & Account Management

Serve as the main contact for customer inquiries related to logistics solutions, pricing, bookings, and service issues.
Resolve customer concerns and complaints efficiently while delivering a positive customer experience.
Escalate complex service issues to the appropriate stakeholders when necessary.
Perform regular follow-ups with existing customers to maintain strong relationships and identify new opportunities.
Support account development through upselling and tailored logistics solutions.

Logistics Coordination

Verify shipment bookings and ensure compliance with agreed quotations and commercial terms.
Coordinate with international offices and operational teams to facilitate shipment execution.
Monitor shipment performance and proactively address service disruptions related to ETAs, ETDs, and bookings.
Assist with documentation management, including customs-related requirements and POA collection.

Reporting & Process Improvement

Create and maintain customer profiles, SOPs, routing instructions, and customer-specific reporting.
Prepare performance reports, market trend analyses, and shipment tracking reports.
Continuously identify opportunities to improve internal processes and customer service effectiveness.
Participate in onboarding new customers and support ongoing account maintenance.

Relationship Building

Conduct regular customer outreach and account reviews.
Participate in customer meetings and presentations.
Support Quarterly Business Reviews (QBRs) and recommend solutions that add value to customer operations.

What We're Looking For

Required Qualifications

Minimum 3 years of experience in a similar role within an International Freight Forwarding organization.
Experience with Air and Ocean Import/Export Logistics.
Strong customer service and relationship management skills.
Proficiency with Microsoft Excel and the Microsoft Office Suite.
Experience using CRM or Customer Management Systems.
Excellent organizational, problem-solving, and multitasking abilities.
Strong verbal and written communication skills in English.
Additional language skills are considered an asset.
Self-motivated, team-oriented, and eager to learn and grow.

Nice to Have

Knowledge of customs and transportation regulations, including AMPS, B13, ACI, CSI, or related compliance requirements.
Experience preparing customer performance and logistics reports.

Apply Today

If you're looking for an opportunity to make a meaningful impact within a dynamic logistics environment and contribute to delivering outstanding customer experiences, we'd love to hear from you.
Apply now and join our Vancouver team in delivering excellence in global logistics and customer service.

Apply by Oct 17, 2026

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