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Added 11 mins ago
C
Toronto Eaton Centre Sales Associate
Claire's
Toronto, ON
- $17 USD / hour
- Part-time
Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
Added 11 mins ago
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Part-Time Key Holder - Claire's Sherwood Park
Claire's
Sherwood Park, AB
- $16 USD / hour
- Part-time
Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
Added 11 mins ago
T
R&D Engineer- Data Scientist
Tenova
Mississauga, ON
- Full-time
The R&D Engineer - Data Science, under the direction of the R&D Manager, is responsible for analyzing operational and test data, developing algorithms, and researching, building,…
Added 11 mins ago
S
Finance Intern Assistant (Part-time)
Sandvik
Saskatoon, SK
- Part-time
Support the Accounting Manager in preparing month-end reports.
Added 11 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 11 mins ago
HR
Spécialiste Skims-Temps plein
Holt Renfrew
Montreal, QC
- Full-time
Au moins 2 années d’expérience dans un environnement axé sur les ventes à commission
Added 11 mins ago
HR
Spécialiste en denim- Mode feminine-Temps plein
Holt Renfrew
Montreal, QC
- Full-time
Au moins 2 années d’expérience dans un environnement axé sur les ventes à commission
Added 27 mins ago
S
Services Lead, Stores - Full Time
Sephora
ON · Markham, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team…
Added 41 mins ago
F
Fairgrounds - Experience Creator
Fairgrounds
Toronto, ON
- $18 to $20 CAD / hour
- Part-time
Working closely with the Site Manager, you’ll help maintain daily operations, foster community, and uphold the energy and service standards that define the Fairgrounds experience. This role…
Added 41 mins ago
LC
Cashier Manager, Hourly Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 41 mins ago
S
store manager, Central and South Calgary. A.B
Starbucks
AB · Alberta, Canada
- $61,000 to $80,875 CAD / year
- Full-time
3 years retail / customer service management experience
Added 41 mins ago
LC
Associate Product Manager
Loblaw Companies Limited
Brampton, ON
- Full-time
Calling all food lovers! The Assistant Product Manager works in a fast-paced environment to support the product development journey to bring our beloved brands including President’s Choice…
Added 41 mins ago
EC
Event Audio Visual Technician - GTA - Part-time
Encore Canada
Toronto, ON
- Part-time
…systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 41 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 41 mins ago
TH
Cashier Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 41 mins ago
PC
chef de partie
Pacific Coast Catering
Vancouver, BC
- Full-time
Added 41 mins ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
Our goal at M2 Engineering is to provide an exceptional client experience. Our team strives to be more in tune with our customer’s needs, satisfaction and concerns, allowing us to maintain…
Added 41 mins ago
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Manager - P&C Systems | Vancouver
lululemon
Vancouver, BC
- Full-time
Delivering enhancements that improve employee and manager experience across core systems
Added 41 mins ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
Gravenhurst, ON
- Full-time
Added 41 mins ago
VM
ACCOUNTS RECEIVABLE MANAGER
Valor Medical Solutions
SK
- Full-time
As an Accounts Receivable (AR) Manager at Valor Medical Solutions, you'll lead our AR team and oversee the complete process of capturing sales, billing, and collecting payments. We seek a…
Added 41 mins ago
DQ
assistant manager, restaurant
Dairy Queen
Nanaimo, BC
- Full-time
Added 41 mins ago
CC
catering service manager
Cleese Catering
Toronto, ON
- Full-time
Added 41 mins ago
CC
Moving Coordinator
CARGO CABBIE Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Computer knowledge and experience with Word, Excel, Google platforms
Added 41 mins ago
DQ
restaurant manager
Dairy Queen
Duncan, BC
- Full-time
Added 41 mins ago
CR
Health Care Aide- Casual
COGIR Real Estate
St. Albert, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…

OEC Group (Canada)

Responsable du service client / Customer Service Manager

Greater Montreal Metropolitan Area, QC, Canada

$80,000 to $105,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $80,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English · French
Posted: Oct 2, 2026

Original job description

English section of this bilingual listing.

We're looking for an experienced and customer-focused Customer Service Manager to lead our team, strengthen client relationships, and drive service excellence. The successful candidate will be a collaborative leader with a passion for customer satisfaction, team development, and continuous improvement within a fast-paced logistics environment.

Reporting to the Director of Customer Service, the Customer Service Manager will be tasked with the following:

Hire, train, and manage Customer Service Coordinators to ensure the team effectively resolves customer issues and delivers exceptional service.
Serve as the primary point of contact (SPOC) for all customer service matters and maintain weekly customer follow-up activities in the CRM.
Conduct service reviews with house accounts to proactively understand and support their current and future logistics requirements.
Develop, implement, and maintain customer Standard Operating Procedures (SOPs).
Log, manage and ensure a diligent resolution to any dispute or dissatisfaction issue with clients.
Ensure a smooth and seamless transition of accounts from Sales to House Account management.
Ensure all customer compliance requirements, including CIFFA STC acknowledgements and insurance documentation, are obtained and properly maintained.
Ensure effective onboarding processes are in place to establish and maintain customer profiles, alerts, notifications, and web portal access.
Ensure processes are in place to maintain EWB master tables, including sailing schedules and airport and seaport data.
Manage receivables and dispute-related matters within delegated authority to achieve commercially acceptable and customer-focused resolutions.

What You'll Bring

Experience in the freight forwarding industry is strongly preferred.
Strong leadership skills with experience coaching and developing teams.
Excellent customer service, communication, and relationship-building abilities.
Strong organizational skills with the ability to manage priorities in a fast-paced environment.
Knowledge of freight forwarding, logistics operations, and industry regulations.
Experience with CRM systems, databases, and business technology tools.
A proactive mindset focused on process improvement, operational excellence, and customer satisfaction.

Company Values

The successful candidate will bring integrity, accountability, and professionalism to their work, while fostering a collaborative, team-oriented environment. They will embrace continuous improvement and contribute to the Company’s financial objectives while maintaining a strong commitment to our customers and overall culture.

Compensation & Benefits

Competitive base salary of $80K-105K, based on experience and qualifications
Eligibility for a car allowance and annual performance and profit-sharing bonus
Paid time off, including annual vacation, five (5) sick days, and one (1) floater day
Comprehensive benefit plan

Language Requirements

Fluency in both French and English, written and spoken, is required for this position. English is required as the incumbent will regularly communicate with customers, international agents, and affiliated companies located outside Quebec as part of their responsibilities.

Read the full bilingual original

Nous sommes à la recherche d’un(e) gestionnaire du service à la clientèle expérimenté(e), axé(e) sur le client, pour diriger notre équipe, renforcer les relations avec notre clientèle et promouvoir l’excellence du service. La personne retenue sera un leader mobilisateur, reconnu pour son engagement envers la satisfaction de la clientèle, le développement de son équipe et l’amélioration continue dans un environnement logistique dynamique et en constante évolution.

Relevant du directeur du service à la clientèle, le ou la gestionnaire du service à la clientèle aura notamment les responsabilités suivantes :

Recruter, former, encadrer et gérer les coordonnateurs(trices) du service à la clientèle afin d’assurer une résolution efficace des enjeux clients et la prestation d’un service de qualité supérieure.
Agir comme principal point de contact pour toutes les questions liées au service à la clientèle et assurer le suivi hebdomadaire des activités clients dans le CRM.
Réaliser des revues de service avec les comptes clients attitrés afin de bien comprendre leurs besoins logistiques actuels et futurs et d’y répondre de façon proactive.
Élaborer, mettre en œuvre et maintenir les procédures opérationnelles normalisées (SOP) propres aux clients.
Documenter, gérer et assurer la résolution diligente des litiges ou situations d’insatisfaction de la clientèle.
Assurer une transition fluide des comptes entre l’équipe des ventes et la gestion des comptes clients.
Veiller à ce que toutes les exigences de conformité des clients, y compris les attestations CIFFA STC et les documents d’assurance, soient obtenues et maintenues à jour.
Mettre en place des processus d’intégration efficaces permettant la création et la gestion des profils clients, alertes, notifications et accès aux portails Web.
S’assurer que les processus nécessaires sont en place pour maintenir les tables maîtres EWB, notamment les horaires de départs maritimes ainsi que les données aéroportuaires et portuaires.
Gérer les comptes recevables et les dossiers en litige relevant de son champ d’autorité afin d’en arriver à des solutions commercialement acceptables et centrées sur le client.

Ce que vous apporterez:

Une expérience en transit international (freight forwarding) est fortement recherchée pour ce poste.
Solides aptitudes en leadership et expérience en coaching et développement d’équipes.
Excellentes habiletés en service à la clientèle, communication et développement de relations professionnelles.
Forte capacité d’organisation et aptitude à gérer efficacement les priorités dans un environnement à rythme soutenu.
Bonne connaissance du transport international, des opérations logistiques et de la réglementation applicable à l’industrie.
Expérience avec les systèmes CRM, les bases de données et les outils technologiques d’affaires.
Approche proactive axée sur l’amélioration des processus, l’excellence opérationnelle et la satisfaction de la clientèle.

Nos valeurs

La personne retenue fera preuve d’intégrité, de responsabilisation et de professionnalisme dans l’exercice de ses fonctions, tout en favorisant un environnement de travail collaboratif axé sur le travail d’équipe. Elle adhérera à une culture d’amélioration continue et contribuera à l’atteinte des objectifs financiers de l’entreprise tout en maintenant un engagement soutenu envers nos clients et nos valeurs organisationnelles.

Rémunération et avantages sociaux

Salaire annuel concurrentiel de 80 000 $ à 105 000 $, selon l’expérience et les qualifications
Admissibilité à une allocation automobile ainsi qu’à un programme annuel de bonification liée à la performance et au partage des profits
Congés payés comprenant les vacances annuelles, cinq (5) journées de maladie et une (1) journée personnelle mobile
Régime complet d’avantages sociaux

Exigences linguistiques

La maîtrise du français et de l’anglais, tant à l’oral qu’à l’écrit, est requise pour ce poste. L’anglais est nécessaire puisque le titulaire du poste sera appelé à communiquer régulièrement avec des clients, des agents internationaux et des sociétés affiliées situés à l’extérieur du Québec dans le cadre de ses fonctions.

__________

Reporting to the Director of Customer Service, the Customer Service Manager will be tasked with the following:

Hire, train, and manage Customer Service Coordinators to ensure the team effectively resolves customer issues and delivers exceptional service.
Serve as the primary point of contact (SPOC) for all customer service matters and maintain weekly customer follow-up activities in the CRM.
Conduct service reviews with house accounts to proactively understand and support their current and future logistics requirements.
Develop, implement, and maintain customer Standard Operating Procedures (SOPs).
Log, manage and ensure a diligent resolution to any dispute or dissatisfaction issue with clients.
Ensure a smooth and seamless transition of accounts from Sales to House Account management.
Ensure all customer compliance requirements, including CIFFA STC acknowledgements and insurance documentation, are obtained and properly maintained.
Ensure effective onboarding processes are in place to establish and maintain customer profiles, alerts, notifications, and web portal access.
Ensure processes are in place to maintain EWB master tables, including sailing schedules and airport and seaport data.
Manage receivables and dispute-related matters within delegated authority to achieve commercially acceptable and customer-focused resolutions.

What You'll Bring

Experience in the freight forwarding industry is strongly preferred.
Strong leadership skills with experience coaching and developing teams.
Excellent customer service, communication, and relationship-building abilities.
Strong organizational skills with the ability to manage priorities in a fast-paced environment.
Knowledge of freight forwarding, logistics operations, and industry regulations.
Experience with CRM systems, databases, and business technology tools.
A proactive mindset focused on process improvement, operational excellence, and customer satisfaction.

Company Values

Compensation & Benefits

Competitive base salary of $80K-105K, based on experience and qualifications
Eligibility for a car allowance and annual performance and profit-sharing bonus
Paid time off, including annual vacation, five (5) sick days, and one (1) floater day
Comprehensive benefit plan

Language Requirements

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop the customer service team while serving as the primary contact for customer service matters and maintaining regular CRM follow-ups. Manage customer account reviews, onboarding, compliance, SOPs, disputes, receivables, and logistics data processes to deliver excellent service and support continuous improvement.

Requirements

The role strongly prefers freight forwarding experience and requires leadership, customer service, communication, organizational, and relationship-building skills, along with knowledge of logistics operations and industry regulations. Candidates should have experience with CRM systems, databases, and business technology tools, and must be fluent in written and spoken French and English.

Skills

Team Leadership
Coaching And Team Development
Customer Service
Freight Forwarding
Logistics Operations
Industry Regulations
Customer Dispute Resolution
Process Improvement
Operational Excellence
CRM Systems
Database Management
Customer Onboarding
Standard Operating Procedures
Receivables Management
French And English Fluency

Benefits

Car Allowance
Annual Performance Bonus
Profit-Sharing Bonus
Paid Vacation
Five Sick Days
One Personal Day
Comprehensive Benefits Plan

Visa sponsorship

Not detected in the job text

Keywords

Freight Forwarding
Logistics Operations
Customer Service
CRM
Customer Service Coordinators
Customer Account Reviews
House Accounts
Standard Operating Procedures
Customer Dispute Resolution
Account Transition
CIFFA STC
Insurance Documentation
Customer Onboarding
Customer Profiles
Alerts And Notifications
Web Portals
EWB Master Tables
Sailing Schedules
Airport Data
Seaport Data
Receivables Management
Industry Regulations
Process Improvement
Operational Excellence
French
English

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