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OEC Group (Canada)

Superviseur(e) comptes clés / Key Accounts Supervisor

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English · French
Posted: Oct 26, 2026

Original job description

English section of this bilingual listing.

About Us

Founded in 1984, OEC Group (Canada)’s global network delivers world-class logistics expertise, cost-effective strategies, and innovative solutions that keep us at the forefront of the logistics industry.

We are currently seeking a Key Account Supervisor to join our team. In this role, you will be responsible for overseeing the day-to-day operations of the Key Accounts department while ensuring exceptional service to our strategic customers. You will lead, develop, and support your team to drive operational excellence, maintain strong customer relationships, and contribute to the continuous improvement of processes and departmental profitability.

As the successful candidate, you will foster a culture of accountability, collaboration, and customer service excellence. You will provide leadership, coaching, and development opportunities to team members while ensuring compliance with company policies, Standard Operating Procedures (SOPs), and industry best practices.

Your leadership skills, customer-focused approach, attention to detail, and ability to manage multiple priorities will be essential to your success in this role.

Ready to take your career to the next level in a dynamic and international environment? Apply today and join the OEC team.

Salary: $70,000 – $90,000 depending on experience

Reporting to: Key Accounts Manager

Location: Montreal

Your Responsibilities

Oversee the daily operations and service delivery of the Key Accounts department.
Supervise the implementation and publication of transportation rates for key accounts.
Coach, mentor, and develop team members.
Ensure compliance with company policies and Standard Operating Procedures (SOPs).
Maintain operational quality standards and minimize operational risks.
Ensure timely processing, billing, reconciliation, and file closure.
Manage employee performance and foster a positive work environment.
Resolve operational issues and customer concerns, including billing disputes.
Participate in the continuous improvement of processes, systems, and work methods.
Promote OEC’s culture, values, and customer service philosophy.
Maintain strong relationships with carriers and negotiate rates and service agreements.
Support initiatives aimed at improving operational efficiency, profitability, and customer experience.
Assist with collection activities and departmental projects as required.

What You Bring

Minimum of 3 years of experience in freight forwarding, logistics, or transportation.
Experience in team supervision, management, or coordination.
An equivalent combination of education and experience will be considered.
Strong knowledge of freight forwarding operations, carrier management, and customer service.
Ability to coach, develop, and motivate a team.
Excellent organizational, planning, and prioritization skills.
Strong problem-solving and decision-making abilities.
Ability to thrive in a fast-paced, results-oriented environment.
Experience with continuous process improvement initiatives.
Excellent negotiation, communication, and relationship-building skills.
Ability to monitor and analyze Key Performance Indicators (KPIs).
Proficiency in Microsoft Office and transportation management systems.
Demonstrates professionalism, attention to detail, and a strong sense of accountability.
Promote and foster a collaborative, diverse, and inclusive work environment.

Why Join Us

Personalized mentoring and professional development opportunities.
Competitive compensation package including base salary, performance incentives, benefits, and more.
Career growth opportunities.
Exposure to the international freight forwarding industry.
Employee Assistance Program (EAP).
Ongoing training and continuous learning opportunities.

*Proficiency in both French and English is required for this position due to daily interactions with clients, partners, and members of our global network located outside Quebec and Canada. Both languages are essential to ensure efficient, accurate, and professional service.

Read the full bilingual original

À propos de nous

Fondé en 1984, le réseau mondial du groupe OEC (Canada) offre une expertise logistique optimale, des stratégies performantes et rentables, et des solutions innovantes qui nous maintiennent à l’avant-garde de l’industrie de la logistique.

Nous sommes à la recherche d’un(e) Superviseur(e) comptes clés pour se joindre à l’équipe. Dans ce rôle, vous serez responsable de superviser les opérations quotidiennes du département des comptes clés tout en assurant un service exceptionnel à notre clientèle stratégique. Vous dirigerez, développerez et soutiendrez votre équipe afin d’assurer l’excellence opérationnelle, de maintenir de solides relations avec la clientèle et de contribuer à l’amélioration continue des processus et de la rentabilité du département.

En tant que candidat(e) retenu(e), vous favoriserez une culture de responsabilisation, de collaboration et de service à la clientèle. Vous fournirez du leadership, du coaching et des occasions de développement aux membres de votre équipe tout en veillant au respect des politiques de l’entreprise, des procédures opérationnelles (SOP) et des meilleures pratiques de l’industrie.

Votre leadership, votre approche orientée vers la clientèle, votre souci du détail et votre capacité à gérer plusieurs priorités seront essentiels au succès de ce rôle.

Prêt(e) à faire évoluer votre carrière dans un environnement dynamique et international? Postulez dès aujourd'hui et joignez-vous à l'équipe OEC.

Salaire: 70 000 $ – 90 000 $ dépendamment de l'expérience

Relevant de: Gestionnaire des comptes clés

Emplacements: Montréal

Vos responsabilités

Superviser les opérations quotidiennes et la prestation de services du département des comptes clés.
Superviser la mise en œuvre et la publication des tarifs de transport pour les comptes clés.
Coacher, encadrer et développer les membres de l’équipe.
Assurer le respect des politiques de l’entreprise et des procédures opérationnelles (SOP).
Veiller à la qualité des opérations et à la réduction des risques opérationnels.
Assurer le traitement, la facturation, la conciliation et la fermeture des dossiers dans les délais prescrits.
Gérer la performance des employé(e)s et favoriser un environnement de travail positif.
Résoudre les enjeux opérationnels et les préoccupations de la clientèle, y compris les litiges de facturation.
Participer à l’amélioration continue des processus, systèmes et méthodes de travail.
Promouvoir la culture, les valeurs et la philosophie de service à la clientèle d’OEC.
Maintenir de solides relations avec les transporteurs et négocier les tarifs et ententes de service.
Soutenir les initiatives visant à améliorer l’efficacité opérationnelle, la rentabilité et l’expérience client.
Collaborer aux activités de recouvrement et aux projets du département, au besoin.

Ce que vous apportez

Minimum de 3 ans d’expérience en transit, logistique ou transport.
Expérience en supervision, gestion ou coordination d’équipe.
Toute combinaison équivalente de formation et d'expérience sera considérée.
Bonne connaissance des opérations de transit, de la gestion des transporteurs et du service à la clientèle.
Capacité à coacher, développer et mobiliser une équipe.
Excellentes aptitudes en organisation, planification et gestion des priorités.
Solides compétences en résolution de problèmes et en prise de décision.
Capacité à évoluer dans un environnement dynamique et axé sur les résultats.
Expérience en amélioration continue des processus.
Excellentes aptitudes en négociation, communication et développement de relations.
Capacité à suivre et analyser les indicateurs de performance (KPI).
Bonne maîtrise de Microsoft Office et des systèmes de gestion du transport.
Fait preuve de professionnalisme, de rigueur et d’un grand sens des responsabilités.
Valoriser et favoriser un milieu de travail collaboratif, diversifié et inclusif

Pourquoi vous joindre à nous

Encadrement personnalisé et possibilités de développement professionnel
Rémunération compétitive incluant salaire de base, incitatifs à la performance, avantages sociaux, etc.
Cheminement de carrière
Exposition au domaine du fret international
Programme d'aide aux employés
Formation continue

*La maîtrise du français et de l'anglais est requise pour ce poste en raison des échanges quotidiens avec des clients, partenaires et membres du réseau mondial situés à l'extérieur du Québec et du Canada. Les deux langues sont essentielles afin d'assurer un service efficace, précis et professionnel.

________

About Us

Your leadership skills, customer-focused approach, attention to detail, and ability to manage multiple priorities will be essential to your success in this role.

Ready to take your career to the next level in a dynamic and international environment? Apply today and join the OEC team.

Salary: $70,000 – $90,000 depending on experience

Reporting to: Key Accounts Manager

Location: Montreal

Your Responsibilities

Oversee the daily operations and service delivery of the Key Accounts department.
Supervise the implementation and publication of transportation rates for key accounts.
Coach, mentor, and develop team members.
Ensure compliance with company policies and Standard Operating Procedures (SOPs).
Maintain operational quality standards and minimize operational risks.
Ensure timely processing, billing, reconciliation, and file closure.
Manage employee performance and foster a positive work environment.
Resolve operational issues and customer concerns, including billing disputes.
Participate in the continuous improvement of processes, systems, and work methods.
Promote OEC’s culture, values, and customer service philosophy.
Maintain strong relationships with carriers and negotiate rates and service agreements.
Support initiatives aimed at improving operational efficiency, profitability, and customer experience.
Assist with collection activities and departmental projects as required.

What You Bring

Minimum of 3 years of experience in freight forwarding, logistics, or transportation.
Experience in team supervision, management, or coordination.
An equivalent combination of education and experience will be considered.
Strong knowledge of freight forwarding operations, carrier management, and customer service.
Ability to coach, develop, and motivate a team.
Excellent organizational, planning, and prioritization skills.
Strong problem-solving and decision-making abilities.
Ability to thrive in a fast-paced, results-oriented environment.
Experience with continuous process improvement initiatives.
Excellent negotiation, communication, and relationship-building skills.
Ability to monitor and analyze Key Performance Indicators (KPIs).
Proficiency in Microsoft Office and transportation management systems.
Demonstrates professionalism, attention to detail, and a strong sense of accountability.
Promote and foster a collaborative, diverse, and inclusive work environment.

Why Join Us

Personalized mentoring and professional development opportunities.
Competitive compensation package including base salary, performance incentives, benefits, and more.
Career growth opportunities.
Exposure to the international freight forwarding industry.
Employee Assistance Program (EAP).
Ongoing training and continuous learning opportunities.

Apply About employer

More about this job

Responsibilities

Oversee the daily operations and service delivery of the Key Accounts department, including transportation rates, timely file processing and billing, compliance, quality, and risk management. Lead and develop the team, resolve customer and operational issues, negotiate with carriers, and support continuous improvement, profitability, and customer experience.

Requirements

Requires at least three years of experience in freight forwarding, logistics, or transportation, along with experience supervising, managing, or coordinating a team; equivalent education and experience may be considered. Candidates should have strong operational and customer-service knowledge, leadership, negotiation, organizational, and analytical skills, proficiency with Microsoft Office and transportation management systems, and fluency in French and English.

Skills

Team Supervision
Team Coaching and Development
Freight Forwarding Operations
Carrier Management
Customer Service
Operational Management
Process Improvement
Performance Management
Problem-Solving
Decision-Making
KPI Analysis
Microsoft Office
Billing and Reconciliation
Bilingual Communication

Benefits

Performance Incentives
Benefits
Employee Assistance Program
Professional Development
Ongoing Training

Visa sponsorship

Not detected in the job text

Keywords

Freight Forwarding
Logistics
Transportation
Key Account Management
Carrier Management
Transportation Rates
Service Agreements
Standard Operating Procedures
Operational Excellence
Operational Risk
Customer Service
Billing
Reconciliation
File Closure
Billing Disputes
Collections
Continuous Improvement
Process Improvement
Employee Performance
Team Leadership
Coaching and Mentoring
Negotiation
Key Performance Indicators
Microsoft Office
French
English

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