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OEG Inc.

Security Communications Agent (Full-time)

Edmonton, AB, T5J 0H6, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1 year of experience in a security control room/dispatch environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a World Leader in Sports & Entertainment. Together, we win on and off the ice by connecting fans to their passion, inspiring and investing in our communities, embracing growth and risk-taking, and celebrating a work-hard play-hard lifestyle.

Role Summary:

Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports & Entertainment, while maintaining the day-to-day operations of the Security Control Room. Agents will monitor and control various equipment and technology to support in the deterrent of undesired activity and to help to maintain a safe and welcoming environment within the Ice District and venues.

Core Responsibilities and Duties:

Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel to ensure that they conclude the incidents in a manner that meets operational, environmental, and safety commitments.
Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources in a concise and efficient manner.
Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens and alarms, ensuring that the equipment is performing according to prescribed characteristics for a safe and efficient operation.
Utilize the various department-approved reporting methods to accurately record and log all appropriate incidents and logs as required for normal operations, incident response, and property tracking.
Work in collaboration with the Shipping & Receiving Administrator to assist guests, visitors, contractors, and internal departments with access control.
Support Event Command as an Event Dispatcher or Event CCTV Operator in a proficient manner.
Assist guests, visitors, contractors, and internal departments with access through electronic and key-based access control systems
Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes

Does this sound like you?

You are invested in the public safety of Edmonton's downtown core
You understand crowd dynamics, individual behavior and safety issues
You are customer service driven
You have clear and concise verbal and written communication skills
You bring a committed and pro-active approach to upholding the Rogers Place guest experience philosophy
You are available to work evenings, weekends, and Holidays in a 4x4 shift rotation
You are passionate about Sports and Entertainment!

Education, Experience and Skills:

1 year of experience in a security control room/dispatch environment.
Possess intermediate level computer application knowledge.
Current First Aid and CPR certification will be considered an asset.
Ability to manage critical events and prioritize in an emergency, providing clear direction in operational, safety, and environmental tasks.
Punctuality, discipline, and sound judgement are critical in this environment.

What’s in it for you?

Career development support for those pursuing careers in law enforcement
100% Employer Paid Benefits + RSP Matching Program
Oilers, Oil Kings, and Live Entertainment Ticket Options
Healthcare and Lifestyle Spending Account Options
On-Site Parking and Transit Allowance
On-Site Gym
Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.

Apply About employer

More about this job

Responsibilities

The Security Communications Agent monitors and operates computerized safety systems, including CCTV, to maintain a safe environment within the Ice District. They coordinate incident responses, liaise with emergency services, and manage access control for guests and staff.

Requirements

Candidates must have at least one year of experience in a security control room or dispatch environment and possess intermediate computer skills. The role requires the ability to work a 4x4 shift rotation, including evenings, weekends, and holidays.

Skills

Dispatching
CCTV monitoring
Emergency response coordination
Access control
Incident reporting
Customer service
Communication skills
Crowd dynamics
First aid
CPR
Policy enforcement
Safety systems management

Benefits

Employer paid benefits
RSP matching program
Ticket options for sports and entertainment
Healthcare spending account
Lifestyle spending account
On-site parking
Transit allowance
On-site gym
Career development support

Visa sponsorship

Not detected in the job text

Keywords

Security
Dispatch
CCTV
Safety systems
Emergency response
Access control
Incident logging
Rogers Place
Ice District
First Aid
CPR
Crowd dynamics
Operational security
Crisis diversion
Event command
Reporting
Surveillance

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