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Added 23 mins ago
Occupational Therapist, Assistive Technology and Specialty Seating and Mobility
Nova Scotia Health and IWK Health
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Promoting an anti-racist environment and calling out discrimination as we work and provide care is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the…
Added 1 hour ago
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Sea Logistics Customer Care Specialist
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- Full-time
…fast-paced logistics environment? Join Kuehne+Nagel as a Customer Care Representative, Sea Logistics Import, where you'll serve as a trusted advisor to customers, ensuring seamless shipment…
Added 2 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
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Regina, SK
- Part-time
…during procedures and perform direct nursing assessment and care as appropriate to ensure the safety of clients undergoing procedures. The RN will prepare for and respond to fluctuating…
Added 2 hours ago
AS
Bilingual Customer Service Representative
Avon Security Products
Vaughan, ON
- Full-time
…highly focused Bilingual Customer Service Specialist to manage client relations and departmental order workflows from our quiet, professional corporate office in Vaughan,…
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Nurse Practitioner, Gynecology Oncology - BC Cancer Vancouver
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Added 2 hours ago
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- Full-time
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Comply with policies and procedures established by client company;
Added 3 hours ago
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Strategic Account Manager
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Added 3 hours ago
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RN Case Manager (Clinician)
HealthCareersInSask.ca
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- Full-time
Job Description: The RN Case Manager will report to the Manager of Primary Health Care. This position will be an integral part of the Primary Care Health Team within the Buffalo Narrows…
Added 3 hours ago
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RN Case Manager (Clinician)
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- Full-time
Job Description: The RN Case Manager will report to the Manager of Primary Health Care. This position will be an integral part of the Primary Care Health Team within the Beauval Health…
Added 3 hours ago
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Financial Services Representative
CIBC
Hamilton, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 3 hours ago
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Cemetery and Funeral Planning Representative | Conseiller(ère) en planification funéraire et de cimetière
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- Full-time
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Added 3 hours ago
Physiotherapist - Rehabilitation & Supportive Care Services
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…Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a clinical team and collaborates with colleagues to determine team…
Added 3 hours ago
Physiotherapist - Rehabilitation & Supportive Care Services (CZ - Med-Surg-HH)
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…Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a clinical team and collaborates with colleagues to determine team…
Added 4 hours ago
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Effectively set appropriate boundaries and understand the limitations of volunteers in client care
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Fire Preventative Sales Representative
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· Comprehensive benefits package including medical, dental, and vision care - Available from day one
Added 4 hours ago
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Agent(e) au service à la clientèle
Oeil Santé MD
Montreal, QC
- Full-time
Vous avez de l’expérience comme agent au service client, réceptionniste, secrétaire médical ou assistant administratif ET/OU possédez d'excellentes aptitudes en service à la clientèle.
Added 5 hours ago
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Oeil Santé MD

Agent(e) au service à la clientèle

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 21, 2026

Original job description

English section of this bilingual listing.

See if you're our next:

CUSTOMER SERVICE REPRESENTATIVE

Eye Health MD (an affiliate of Vision Group) is a specialized eye care clinic offering advanced ophthalmic services and state-of-the-art technology. A leader in its field, Eye Health MD provides world-class eye care and treatments. Our advanced eye care clinics offer specialized services to patients with serious eye conditions such as cataracts, macular degeneration, glaucoma, and other diseases requiring specialist care.

Join our team, where our Great Place to Work® certification reflects our commitment to fostering a supportive and inclusive culture for every member of our organization.

A Clear Look at Your Benefits

You enjoy free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floating holiday, and 1 wellness day.
You benefit from group insurance, telemedicine services, and a group RRSP with employer contributions.
You work alongside ophthalmology experts and are part of one of Canada's Best Managed Companies.

Your Responsibilities at a Glance

You handle customer inquiries (by phone and email), responding to patients' questions, concerns, and requests with courtesy to ensure their complete satisfaction.
You create and manage patient files while delivering exceptional customer service.
You provide patients with all the information they need about their appointments.
You manage voicemail messages and various callback lists.
You enter accurate and up-to-date patient information into the computer system.
You receive external referrals and schedule appointments for these patients.

A Clear View of Your Strengths

You have experience as a customer service representative, receptionist, medical secretary, or administrative assistant AND/OR possess excellent customer service skills.
You thrive in a dynamic, fast-paced environment.
You are comfortable using computers, technology, and Microsoft 365 (knowledge of electronic medical record systems is an asset).
You demonstrate a strong customer focus and emotional intelligence.
You stand out for your organizational skills, teamwork, and ability to work independently.
You have excellent communication skills, are fluent in French, and have upper-intermediate English proficiency due to the nature of the role and interactions with our English-speaking patients.
Schedule: You are available to work Monday to Friday, from 8:00 a.m. to 4:00 p.m. (with some flexibility for potential schedule changes).

Regardless of your background, we're looking for the person behind the résumé. With in-house training available, what matters most to us is your motivation and willingness to learn. These are the qualities we value most in our selection process.

Read the full bilingual original

Voyez si vous êtes notre prochain(e):

AGENT(E) AU SERVICE À LA CLIENTÈLE

Œil Santé MD (une société affiliée à Groupe Vision) est une clinique oculaire spécialisée offrant des services de soins ophtalmologiques avancés et une technologie de pointe. Elle est chef de file dans son secteur, fournissant des soins et des traitements oculaires de classe internationale. Nos cliniques de soins oculaires avancés offrent des services spécialisés aux patients présentant les affections oculaires graves comme la cataracte, la dégénérescence maculaire, le glaucome et d’autres maladies qui exigent les soins d’un spécialiste.

Rejoignez notre équipe, où notre certification Great Place to Work® représente notre engagement à créer une culture de soutien et d'intégration pour chaque membre de notre organisation.

Regard sur vos avantages

Vous occupez un poste permanent à temps plein (40H).
Vous profitez d’une chirurgie LASIK gratuite, 3 semaines de vacances, 3 journées de maladie, 1 congé mobile & 1 journée de mieux-être.
Vous bénéficiez d’une assurance collective, un service de télémédecine & un REER collectif avec contribution de l'employeur.
Vous travaillez avec des experts de l’ophtalmologie et êtes membre de l'une des Société les mieux gérées au Canada.

Vos tâches en un coup d’œil

Vous recevez les demandes des clients (par téléphone et par courriel) et répondez aux questions, préoccupations et demandes des patients avec courtoisies afin d’assurer leur entière satisfaction.
Vous créez et gérez les dossiers des patients tout en assurant un service clientèle irréprochable.
Vous fournissez aux patients toutes les informations relatives aux rendez-vous.
Vous gérez la boîte vocale et les différentes listes de rappel.
Vous saisissez les informations nécessaires et actuelles sur les patients dans le système informatique.
Vous recevez les références externes et prenez les rendez-vous pour ces patients.

Une vue claire de vos atouts

Vous avez de l’expérience comme agent au service client, réceptionniste, secrétaire médical ou assistant administratif ET/OU possédez d'excellentes aptitudes en service à la clientèle.
Vous prospérez tout particulièrement dans un environnement dynamique à rythme rapide.
Vous êtes à l'aise avec les outils informatiques, la technologie et Microsoft 365 (la connaissance des systèmes de DME est un atout).
Vous faites preuve d’une solide orientation-client et intelligence émotionnelle.
Vous vous démarquez par vos aptitudes pour l’organisation, le travail d'équipe et l’autonomie.
Vous avez d'excellentes aptitudes en communication, vous parlez français et maîtrisez l'anglais de niveau intermédiaire avancé en raison de la nature des tâches ou d'interactions avec nos patients anglophones.
Horaire: Vous êtes disponible pour travailler du lundi au vendredi de 8h00 à 16h00 (avec une certaine flexibilité pour d'éventuelles variations d’horaire).

Adresse - Décarie: 8000 boul. Décarie, #440, Montréal, QC H4P 2S4 (accessible par métro (de la Savane), bus et voiture).

De notre point de vue

Peu importe votre profil, nous cherchons avant tout une personne au-delà du CV, puisque vous pouvez bénéficier d’une formation à l’interne. Seules votre motivation et votre envie d’apprendre font partie de nos critères de sélection.

See if you're our next:

CUSTOMER SERVICE REPRESENTATIVE

Join our team, where our Great Place to Work® certification reflects our commitment to fostering a supportive and inclusive culture for every member of our organization.

A Clear Look at Your Benefits

You hold a permanent, full-time position (40H).
You enjoy free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floating holiday, and 1 wellness day.
You benefit from group insurance, telemedicine services, and a group RRSP with employer contributions.
You work alongside ophthalmology experts and are part of one of Canada's Best Managed Companies.

Your Responsibilities at a Glance

You handle customer inquiries (by phone and email), responding to patients' questions, concerns, and requests with courtesy to ensure their complete satisfaction.
You create and manage patient files while delivering exceptional customer service.
You provide patients with all the information they need about their appointments.
You manage voicemail messages and various callback lists.
You enter accurate and up-to-date patient information into the computer system.
You receive external referrals and schedule appointments for these patients.

A Clear View of Your Strengths

You have experience as a customer service representative, receptionist, medical secretary, or administrative assistant AND/OR possess excellent customer service skills.
You thrive in a dynamic, fast-paced environment.
You are comfortable using computers, technology, and Microsoft 365 (knowledge of electronic medical record systems is an asset).
You demonstrate a strong customer focus and emotional intelligence.
You stand out for your organizational skills, teamwork, and ability to work independently.
You have excellent communication skills, are fluent in French, and have upper-intermediate English proficiency due to the nature of the role and interactions with our English-speaking patients.
Schedule: You are available to work Monday to Friday, from 8:00 a.m. to 4:00 p.m. (with some flexibility for potential schedule changes).

Location - Décarie: 8000 Décarie Blvd., Suite 440, Montreal, QC H4P 2S4 (accessible by metro (De la Savane station), bus, and car).

From Our Point of View

Apply About employer

More about this job

Responsibilities

The agent will handle patient inquiries via phone and email while managing patient files and appointment scheduling. They are responsible for maintaining accurate patient records and providing exceptional service in a fast-paced clinical environment.

Requirements

Candidates should have experience in customer service, reception, or medical administration and possess strong organizational and communication skills. Proficiency in Microsoft 365 is required, along with fluency in French and upper-intermediate English.

Skills

Customer service
Receptionist duties
Medical secretarial skills
Administrative support
Microsoft 365
Electronic medical records
Communication
Emotional intelligence
Organizational skills
Teamwork
Autonomy
Data entry
Appointment scheduling
Bilingualism

Benefits

Free LASIK surgery
3 weeks of vacation
3 sick days
1 floating holiday
1 wellness day
Group insurance
Telemedicine services
Group RRSP with employer contributions

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ophthalmology
Medical Clinic
Patient Care
Microsoft 365
Electronic Medical Records
Receptionist
Administrative Assistant
Scheduling
Data Entry
Healthcare
Great Place to Work
LASIK
RRSP
Telemedicine

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