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OFX

Client Service Associate (Tuesday-Saturday)

Toronto, ON, M5H 4C7, Canada

The salary range for this position is $56,000.00 - $59,000.00 CAD. · Full-time

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Job details

Pay: The salary range for this position is $56,000.00 - $59,000.00 CAD.
Job type: Full-time
Working hours: 24 hours a week
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Job Description

We are looking for a passionate Client Service Associate to join our friendly & energetic team in Toronto or Edmonton for our Tuesday-Saturday shift. This is a fantastic opportunity to play an integral role in delivering unparalleled customer service to our clients, whilst maintaining our award-winning reputation for ease of transaction and friendly service. This role will suit an individual who loves to build client relations and deliver exceptional customer service. Key responsibilities include providing outstanding customer service, responding to all clients’ queries via various channels, providing website assistance, explaining processes, products and services in accordance with internal procedures and relevant legislation.

Hear from some of our team on how they inspire customer confidence in our ‘OFX At Your Service’ video: https://goo.gl/RDwGi5

The schedule for this role would require flexibility to work a Tuesday to Saturday shift, except for the initial training period which will be Monday to Friday.

What you’ll be doing

Be the first point of contact on all issues relating to the international payment process
Set up new client accounts and explain how our online service works
Explain compliance requirements
Check & confirm all details of clients bank to bank transfers
Deliver unparalleled customer service to clients and internal stakeholders via telephone and email
Manage high call and email volumes and deliver outcomes
Follow up with unverified clients, compliance and AML regulation issues
Respond to client queries across all facets of the payment process including tracking funds and coordinating responses with Operations and Settlements
Gain knowledge of, remain up to date on and work within legislation relevant to the role, e.g. AML, KYC

Qualifications

What you bring:

Post-secondary education
Proven experience in delivering outstanding customer service (phone/email based preferred). Committed to exceeding key performance indicators
Strong computer skills (MS Office and email) and the ability to adapt to different IT systems
Excellent interpersonal communication skills; both verbal and written
Ability to build effective relationships
Ability to remain calm under pressure and demonstrate emotional resilience
Integrity, reliability and good work ethic
Master of multitasking; ability to manage several systems and tasks simultaneously with high attention to detail
Team oriented and ability to work collaboratively and unsupervised

Nice to have:

Bilingual in conversational French or another language
KYC, AML training
1-2 years Sales/customer service experience of meeting key performance indicators
Finance/Business related education
Banking experience
Experience working with SAAS

The salary range for this position is $56,000.00 - $59,000.00 CAD. Exact salary offered will be dependent on multiple factors including level of experience, job-related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus and/or commission. As part of the compensation package, benefits are also offered for all full-time roles and part-time roles working a minimum of 24 hours a week.

This is an existing full time permanent position.

Additional Information

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

We may use artificial intelligence (AI) tools to support certain stages of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are always made by humans. While our Applicant Tracking System (ATS) includes AI features, we do not rely on the features to review or assess resumes against job requirements. All resumes are manually reviewed by our hiring team.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.

Division: Customer

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More about this job

Responsibilities

The Client Service Associate acts as the primary point of contact for international payment processes, setting up accounts and explaining services. They are responsible for managing high volumes of client inquiries via phone and email while ensuring compliance with AML and KYC regulations.

Requirements

Candidates must have post-secondary education and proven experience in delivering outstanding customer service. Strong computer skills, excellent interpersonal communication, and the ability to work effectively under pressure are essential for this role.

Skills

Customer service
Communication
Problem solving
Attention to detail
Multitasking
Interpersonal skills
Computer skills
MS Office
Compliance
AML
KYC
Relationship building
Emotional resilience
Time management

Benefits

Parental leave
Birthday leave
Volunteer day
Matched giving
Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Financial operations
International payments
Customer service
Compliance
AML
KYC
MS Office
SAAS
Banking
Client relations
Transaction management
Hybrid work
Operations
Settlements
Financial control
Global business accounts
Currency risk management
Corporate cards
Spend management
Bill payments
Vendor management
HRIS software
Accounting software
KPIs
Multitasking
Emotional resilience
Integrity
Team collaboration
Financial services
Payment processing

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Jobs in Canada