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Oilers Entertainment Group

Manager, Security Infrastructure & Credentialing

Edmonton, AB, T5J 0H6, Canada

Job type: Full-time
Experience: 3–5 years of experience in security systems administration, access control, or a related technical security role.
Posting language: English
Posted: Sep 9, 2026

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Original job description

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

About the Role:

The Manager, Security Infrastructure & Credentialing is responsible for the day-to-day operation, maintenance, and administration of security technology systems and credentialing programs at Rogers Place and ICE District. This role ensures that access control, CCTV, and screening systems function reliably across all events and operations, and that credential issuance and records are managed with accuracy and compliance.

Your Focus in this Role:

Security Infrastructure Operations

Oversee the daily operation of security technology systems including access control, CCTV/video surveillance, intrusion detection, and screening equipment across Rogers Place and ICE District.
Conduct routine inspections, testing, and preventive maintenance of all security infrastructure to ensure continuous operational readiness.
Coordinate with internal IT and facilities teams and external service vendors to resolve system faults, complete repairs, and manage scheduled maintenance windows.
Maintain accurate system configuration records, equipment inventories, and maintenance logs.
Support the implementation of system upgrades, expansions, or replacements as directed by the Director, including coordination of vendor installation and post-installation testing.
Monitor system performance dashboards and escalate emerging issues to the Director with appropriate context and recommended actions.
Serve as the primary operational point of contact for security technology vendors and service providers.
Administer access control platforms, including user provisioning, access level assignments, system audits, and deactivations.

Credentialing & Access Administration

Manage the end-to-end credentialing process for employees, contractors, media, and event personnel in accordance with OEG policies and NHL requirements.
Process credential applications, verify documentation, issue badges/credentials, and maintain accurate records through the credential management system.
Administer background check and verification processes in compliance with applicable requirements, including NHL Credential Verification System protocols.
Conduct regular audits of active credentials and access permissions; identify and remediate gaps or non-compliant access.
Coordinate event-day credentialing operations, including setup, staffing support, and troubleshooting of credential readers and access points.
Respond to credentialing inquiries from internal stakeholders and external partners in a timely and professional manner.
Maintain credential records in compliance with PIPA and OEG data governance standards.

Compliance & Reporting

Ensure security infrastructure and credentialing practices adhere to OEG security standards, NHL requirements, and applicable provincial regulations.
Prepare operational reports on system performance, maintenance activity, and credentialing metrics for review by the Director.
Support emergency preparedness planning and participate in drills and exercises related to security systems.
Assist with documentation for audits, inspections, and compliance reviews as required.

Who You Are:

Strong technical aptitude with the ability to evaluate, implement, and troubleshoot complex security technology systems
Excellent organizational and project management skills with the ability to manage multiple priorities in a fast-paced event environment
Strong written and verbal communication skills, with the ability to produce clear documentation and present to diverse stakeholders
High attention to detail, particularly in areas involving compliance, data governance, and chain of custody
Collaborative working style with the ability to build effective relationships across departments and with external partners
Sound judgment and discretion in handling sensitive and confidential information
You’re a positive person with a customer-centric focus
You’re a self-starter that is excited by autonomy and has a relentless drive to exceed expectations
You’re open-minded and don’t mind adjusting on the fly
You believe in a team-first mentality and you thrive in a collaborative, egoless environment
You’re organized, have a keen eye for detail, and incredible time management skills
You have a talent for building great working relationships at all levels within an organization

Education, Experience and Skills:

Post-secondary education in security management, criminology, information technology, or a related field.
3–5 years of experience in security systems administration, access control, or a related technical security role.
Hands-on experience with electronic access control and/or CCTV platforms (experience with Genetec an asset).
Experience in a sports or entertainment venue, arena, or large-scale event environment considered an asset.
Familiarity with credentialing processes and identity verification practices in a regulated or high-security environment.
Strong organizational skills with attention to detail in managing records, logs, and compliance documentation.
Ability to troubleshoot technical issues and coordinate effectively with vendors and internal teams.
Valid Alberta Security Services license or ability to obtain one.
Security certifications such as PSP or CPP considered an asset.

What’s in it for you?

100% Employer Paid Benefits + RSP Matching Program
Oilers, Oil Kings, and Live Entertainment Ticket Options
Healthcare and Lifestyle Spending Account Options
On-Site Parking and Transit Allowance
On-Site Gym
Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

Stay in Touch!

Official Edmonton Oilers Website | NHL.com

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More about this job

Responsibilities

The Manager, Security Infrastructure & Credentialing oversees the daily operation and maintenance of security technology systems, including access control and CCTV. They also manage the end-to-end credentialing process for employees, contractors, and event personnel while ensuring compliance with organizational and industry standards.

Requirements

Candidates must have post-secondary education in security management, IT, or a related field, along with 3-5 years of experience in security systems administration. Proficiency with electronic access control and CCTV platforms is required, and a valid Alberta Security Services license is necessary.

Skills

Security systems administration
Access control
CCTV
Credentialing
Project management
Technical troubleshooting
Data governance
Compliance reporting
Vendor management
Security infrastructure
Identity verification
Risk assessment
Emergency preparedness
Communication
Organizational skills

Benefits

Employer paid benefits
RSP matching program
Ticket options for Oilers, Oil Kings, and live entertainment
Healthcare spending account
Lifestyle spending account
On-site parking
Transit allowance
On-site gym

Visa sponsorship

Not detected in the job text

Keywords

Security Infrastructure
Credentialing
Access Control
CCTV
Video Surveillance
Genetec
NHL Credential Verification System
PIPA
Data Governance
Security Management
Criminology
Information Technology
PSP
CPP
Preventive Maintenance
System Audits
Vendor Coordination
Emergency Preparedness
Operational Reporting
Compliance

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