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Okanagan College

Client Services Assistant

Salmon Arm, BC, Canada
Penticton, BC, Canada
Vernon, BC, Canada
Kelowna, BC, Canada

Pay: Salary range: $55,947 - $63,827
Apply by: Oct 11, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Sep 28, 2026

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Original job description

When you join Okanagan College, you’re joining a team that’s transforming lives and communities.

Every course you create, every student you support and every connection you build, it all matters.

Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Desired Start Date: October 12, 2026

Position End Date: October 12, 2028

Salary range: $55,947 - $63,827

Bargaining Unit: BCGEU Support

Classification: Support Services Assistant II

Type of appointment: Non-regular full-time

Schedule: Monday - Friday, 35 hours per week

Closing date: October 11, 2026

Special Instructions to Applicants:

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

\nYour Opportunity

Under the general supervision of the Client Services Manager, the Client Services Assistant provides exceptional client service to the general public, applicants, prospective and current students and other stakeholders, on admission and registration processes. The Assistant performs a number of duties required to admit and register students at Okanagan College and other duties required in the Office of the Registrar.

Functions and Duties

CLIENT SERVICE:

Interacts with clients either by telephone, electronically or face to face
Responds promptly to inquiries, concerns and requests about programs, applications, registration and services
Handles and resolves client feedback in a sensitive and timely manner and directs requests and unresolved issues to designated resources
Makes appropriate referrals to the internal college community, external partners, and agencies for matters requiring next level of intervention

ADMISSIONS:

Processes applications and determines program admissibility; reviews supporting documentation and ensures all data is entered for admission
Maintains application lists for high demand, limited enrollment, ranked and multiple intake programs
Creates and maintains program wait lists and activates applicants from wait lists
Ensures adherence to all College admission policies
Communicates application status and deadlines to applicants

REGISTRATION:

Verifies and updates the details of student academic records in the student information systems including grades, withdrawals and other standings.
Prepares, prints and distributes official Okanagan College documents and reports such as transcripts, class lists, student course schedules, final grade sheets, T2201A tax forms and verification of enrollments
Assesses documentation to verify students meet and maintain eligibility for registration in their courses
Accepts and records payments related to application and course fees, transcript requests, parking passes and other similar payments
Reconciles a daily statement of financial transactions
Assists other campuses and centres with registration and admission issues.
Liaises with Financial Services concerning scholarships, bursaries and third party sponsorships
Liaises with Financial Awards concerning student loans and funding
Maintains confidentiality of all information pertaining to student records

ADVISING:

Provides detailed policy, admissions, and registration information
Advises applicants and students of general entrance requirements
Refers applicants and students to the Education Advisors and online resources
Encourages applicants and students to be responsible for realizing their own education and career options
Assesses and resolves the needs of all prospective students, applicants and current students, including appropriate referrals

OTHER:

Maintains current, in depth knowledge of College programs and courses, general admission, registration, and program requirements, deadlines, procedures and policies
Maintains current knowledge of Canada Immigration study permit rules and regulations
Other duties as assigned

Education and Experience

Completion of Grade 12 or equivalent and graduation from a two year post-secondary diploma in a related area. Over two years and up to four years related experience

Skills and Abilities

Superior customer service and interpersonal skills
Effective conflict resolution skills and ability to resolve sensitive issues
Exceptional listening and professional communication skills, focused on tact and diplomacy
Excellent computer skills with proficiency using Microsoft Office (Word, Excel, PowerPoint and Outlook)
Working knowledge and experience with student record systems
Aptitude for learning and working with new systems and software
Proven ability to multi-task and adhere to deadlines in a high volume, fast-paced environment
Excellent organizational and time management skills
Effective problem analysis and problem-solving skills
Ability to exercise initiative, self-development, good judgment and critical thinking
Works effectively both independently and as part of a team
Ability to adapt and collaborate with others through organizational change and development
Attention to detail and accuracy

Our Values

Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do. Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially. Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all. Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness. Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land. Distinction: We choose activities in which we can achieve excellence and positively impact society.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.

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More about this job

Responsibilities

The Client Services Assistant provides exceptional service to students and the public regarding admissions and registration processes. They are responsible for maintaining student records, processing applications, and resolving inquiries while adhering to college policies.

Requirements

Candidates must have a high school diploma and a two-year post-secondary diploma in a related field. Additionally, applicants should possess over two to four years of relevant experience and proficiency in Microsoft Office.

Skills

Customer service
Interpersonal skills
Conflict resolution
Communication skills
Microsoft Office
Student record systems
Data entry
Time management
Organizational skills
Problem-solving
Critical thinking
Attention to detail
Multi-tasking
Adaptability
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Admissions
Registration
Student records
Client service
Microsoft Office
Data entry
Conflict resolution
Higher education
Administrative support
Policy compliance
Financial transactions
Wait list management
Academic records
Immigration regulations
Student information systems

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