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Added 6 mins ago
SENIOR FINANCIAL ANALYST
Bayshore
Mississauga, ON
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its…
Added 6 mins ago
CM
Registered Practical Nurse (FACT)
Canadian Mental Health Association
Kitchener, ON
- Full-time
…care, mental health assessment, consultation, and intervention services for adults. This position will manage a caseload and will also provide education regarding mental health, overall…
Added 6 mins ago
T
Technicien(enne) support matériel intégré (temporaire 6 mois)/ Embedded Material Support Technician (Temporary 6 months) (Gagetown)
Textron
NB
- Full-time
Emballer les pièces en respectant ou en dépassant les exigences du client et les meilleures pratiques de l'industrie;
Added 20 mins ago
IP
Supervisor
Indigo Park Canada
Halifax, NS
- Full-time
Assist Area Manager with field staff performance reviews
Added 20 mins ago
K
Change Management Manager
Kelly
Toronto, ON
- Contract
Our client is seeking an experienced Change Management Lead to drive a large-scale enterprise Learning Management System (LMS) transformation across a global organization. This strategic…
Added 21 mins ago
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Senior HSE Coordinator - Services
Graham
Cold Lake, AB
- Full-time
Graham is actively recruiting for a Senior HSE Coordinator supporting the Services Division. Reporting to Senior Regional HSE Manager, the Senior HSE Coordinator plays a key role in…
Added 21 mins ago
OM
Senior Manager, Growth
Omnicom Media
Toronto, ON
- Full-time
Omnicom Media Canada is looking for a Senior Manager, Growth to help bring our most important growth initiatives to life through exceptional project management, coordination and execution.
Added 21 mins ago
BF
Technicien(enne) support matériel intégré (temporaire 6 mois)/ Embedded Material Support Technician (Temporary 6 months) (Gagetown)
Bell Flight
NB · Brunswick, NB
- Full-time
Emballer les pièces en respectant ou en dépassant les exigences du client et les meilleures pratiques de l'industrie;
Added 21 mins ago
DG
Senior Manager, SR&ED Finance
Doane Grant Thornton LLP
Mississauga, ON
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
Added 21 mins ago
PE
Project Manager – Software Implementation
Project Execution Group Inc
Calgary, AB
- Full-time
The Project Manager works closely with the Executive Sponsor, implementation leads, advisory leads, change management leads, technical specialists, and client stakeholders. While…
Added 21 mins ago
PL
Business Development Manager
Premium Line Transport
Brampton, ON
- Full-time
Job Overview: We are seeking a results-driven Business Development Manager to join our team in the Greater Toronto market. This hybrid role combines consultative sales and account…
Added 21 mins ago
CF
Nurse Team Lead - Concurrent Youth Unit
Centre for Addiction and Mental Health (CAMH)
Toronto, ON
- Full-time
Reporting to the Senior Manager of CYFS and working collaboratively with the Child Youth & Emerging Adult Program (CYEAP) practice leadership group, the full-time, temporary (until May 7,…
Added 21 mins ago
Specialist, Business Development
Miller Thomson
Toronto, ON
…strategy into execution. Reporting to the Business Development Manager, Disputes Group, you'll work with the national Markets team on events, client outreach programs, thought leadership,…
Added 21 mins ago
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Inside Sales Representative- Mississauga, ON
CooperCompanies
Mississauga, ON
- Full-time
Call center, customer service, client services experience strongly preferred.
Added 21 mins ago
Human Resources Business Partner - 1 Year MAT Leave Coverage
North American Rail Solutions
Edmonton, AB
Reporting to the Human Resources Manager, the primary purpose of this position is to provide HR advisory services to a targeted business group. This position ensures that the Company is…
Added 21 mins ago
R
Portfolio Management Assistant
RBC
AB
- Full-time
…responsible for assisting the Investment Counsellor/Portfolio Manager to track/write new and updated Investment Policy Statements for clients and record/arrange/prepare for client wealth…
Added 21 mins ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Review material new products, services, processes and dealer initiatives and provide practical regulatory guidance through committees and working groups.
Added 21 mins ago
T
Customer Experience Associate - Kelowna Open House Meet & Greet Event - November 10th, 2026
TD
Kelowna, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 21 mins ago
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Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 21 mins ago
T
Personal Banker Trainee - Westmount, Greene (Full time)
TD
Montreal, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 21 mins ago
T
Customer Experience associate
TD
Terrace, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 21 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 21 mins ago
T
Manager, Customer Experience
TD
Toronto, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 21 mins ago
CF
Program Coordinator, Client Services and Intake
Centre for Sexuality
Calgary, AB
- Full-time
The Client Services and Intake Coordinator is the first point of contact for clients, visitors, and community partners at Centre for Sexuality (C4S). This role helps create a welcoming,…
Added 36 mins ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
You will collaborate with Product Managers, Program Managers, and Solution Architects. On client teams, you may partner closely with a product manager and lead developer to align member…

Okanagan College

Trades Client Services Assistant - ACTION Project

Kelowna, BC, Canada

Salary range: $55,947 - $63,827

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Job details

Pay: Salary range: $55,947 - $63,827
Apply by: Nov 5, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

When you join Okanagan College, you’re joining a team that’s transforming lives and communities.

Every course you create, every student you support and every connection you build, it all matters.

Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Desired Start Date: December 7, 2026

Position End Date: March 31, 2028

Salary range: $55,947 - $63,827

Bargaining unit: BCGEU Support

Classification: Support Services Assistant II

Type of appointment: Regular Full-time

Schedule: Schedule would be Monday to Friday and not exceed 35 hours per week. Final schedule determined upon hiring.

Posting Closing Date: November 5, 2026

Special Instructions to Applicants:

Please note: this position is externally funded and is subject to operational needs and is based on the length of the specific contract and whether such contract is renewed. Employees who are hired for externally funded positions are not entitled to bumping rights or severance as per the BCGEU Support Staff Collective Agreement (Letter of Understanding #10)

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

\nYour Opportunity

Under the general supervision of the Manager, Trades Programs, and in collaboration with the Trades Program Coordinator, Action Project (“Project Coordinator), the Trades Client Services Assistant, Action Project (TCSA, AP), provides exceptional client service to the general public, applicants, prospective and current students and other stakeholders, on Trades admission and registration and Action Project supports, programs, events and activities. The TCSA, AP primarily provides support for the implementation and execution of the Apprenticeship Completion Training, Innovative Opportunities & Networking, including information sharing, registration, project monitoring, marketing and event support. The TCSA, AP also supports the Trades Enrollment and Program Administrator teams with admissions and event related tasks.

Functions and Duties

Interacts with clients and provides general information on Trades & Apprenticeship and Action Project programs, supports and events by telephone, electronically and in-person; responds promptly and accurately to inquiries, concerns, and requests, including directing requests and unresolved issues to appropriate individuals or departments.

Works collaboratively with other Portfolios, institutions, organizations, and service providers to recruit eligible participants to access Project supports, events and activities.

In collaboration with the Project Coordinator, plans and implements the marketing and promotion of Project programs, supports, events and activities, including developing and distributing promotional materials, conducting telephone or email campaigns, compiling lists of potential participants, updating the Project website.

In collaboration with the Project Coordinator, plans and implements the delivery of a variety of Project events within the Interior region, including developing materials, promoting, and facilitating registration, and attending, where required.

Assists the Project Coordinator with the organization and implementation of online mentor platform and resources, as outlined in the contract activity, including liaising with both internal and external stakeholders, distributing information to Project partners, apprentices, troubleshooting issues as they arise, and tracking mentorship statistics and program completion rates.

Helps maintain a detailed database for recording and tracking confidential Project participant information, and cross references to existing internal student information and registration systems (Banner, TIMs), including enrolment, transition to apprenticeship, information on key groups and maintains statistical data for internal and external reporting.

Communicates with female apprentices, pre-apprentices and mentors to share information on the Project and apprenticeship processes, including admissions, technical training, sponsorship, mentorship and the SkilledTradesBC Direct Access system; provides information about the ACTION Project to OC Trades Foundation and Apprenticeship classes.

Makes appropriate referrals to the internal college community, external partners, agencies and applicable online resources for matters as required.

Provides detailed policy, admissions, eligibility and registration information for Trades & Apprenticeship and Project programs, supports and events.

Works collaboratively with government agencies (e.g. WorkBC, SkilledTradesBC, ESDC) to assist students with grants, loans, employment insurance and other financial incentives, including those offered through the Project.

Assesses and processes applications and determines program admissibility or support eligibility; reviews supporting documentation and ensures paperwork is complete before forwarding to the Registrar’s Office or to the Program Coordinator, Action Project, as required.

Assists students through the process of admission and registration for course sections or Project events, programs, supports or activities while ensuring adherence to all College admission policies and Project requirements, while encouraging applicants and students to be responsible for realizing their own education and career options.

Where payment or reimbursement to participants is required, reviews supporting documentation and ensures paperwork is complete before processing payment vouchers using an internal reporting system (Etrieve). Works with Accounts Payable to correct any transaction discrepancies.

Maintains application lists for high demand, limited enrolment, ranked and multiple intake programs; creates and maintains program and events waitlists and activates applicants from waitlists.

Verifies and updates the details of student academic records in the student information systems, and SkilledTradesBC online system (e.g. grades, withdrawals and other standings) for Apprenticeship and Foundation Programs.

Prepares, prints and distributes official Okanagan College documents and reports such as class or participant lists, student course schedules, final grade sheets, unofficial transcripts and verification of enrolments in the Trades Information Management System (TIMS) database.

Accepts and records payments related to application and course fees and other similar payments; reconciles a daily statement of financial transactions.

Liaises with various internal and external stakeholders such as Financial Services for scholarships, bursaries and returned cheques, Financial Aid & Awards for student loans and funding, and third-party sponsors for dual credit contacts to coordinate enrolment, admissions, payment including refunds and transfers.

Sources internal and external event space and/or equipment; arrange for food and beverages for Project or other Trades & Apprenticeship events.

Coordinates and books travel, accommodation, pay registration fees and complete travel expense forms for students, apprentices, staff and mentors attending Project related programs, conferences or events.

Performs other duties as assigned

Education and Experience

Graduation from a two-year post-secondary diploma in Office Administration or a related area. A minimum of three years’ experience in office administration required; previous experience in event and/or networking and/or marketing support and post-secondary admissions or registration preferred.

Skills and Abilities

Effective conflict resolution skills and ability to resolve sensitive issues
Excellent computer skills with proficiency using Microsoft Office (Word, Excel, and Outlook)
Working knowledge and experience with student record systems including the ability to generate and analyze complex database reports
Aptitude for learning and working with new systems and software
Proven ability to multi-task and adhere to deadlines in a high volume, fast-paced environment
Excellent organizational and time management skills
Works effectively both independently and as part of a team

Our Values

Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
Distinction: We choose activities in which we can achieve excellence and positively impact society.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.

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More about this job

Responsibilities

The Trades Client Services Assistant provides comprehensive support for Trades and Apprenticeship programs, including student registration, event planning, and marketing. They also manage participant databases, assist with financial transactions, and act as a primary point of contact for students and stakeholders.

Requirements

Candidates must hold a two-year post-secondary diploma in Office Administration or a related field. A minimum of three years of office administration experience is required, with preference given to those with experience in post-secondary admissions or event support.

Skills

Client service
Office administration
Event planning
Marketing support
Database management
Conflict resolution
Microsoft Office
Time management
Organizational skills
Data reporting
Student registration
Communication
Troubleshooting
Financial record keeping
Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Office Administration
Trades
Apprenticeship
Client Services
Event Coordination
Marketing
Database Management
Banner
TIMs
SkilledTradesBC
Admissions
Registration
Financial Aid
WorkBC
ESDC
Etrieve
Conflict Resolution
Microsoft Office
Data Analysis
Student Records
Higher Education
Project Support
Mentorship
Reporting
Stakeholder Engagement

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