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Added 2 months ago
J
Field Services Specialist
Jolera
Toronto, ON
- Full-time
Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
Added 2 months ago
TD
Technology Consultant
TELUS Digital
Remote, Canada
- $84,000 to $105,000 CAD / year
- Full-time
- Remote
Hands-on experience with ITSM toolsets (ServiceNow, BMC Remedy/Helix ITSM, etc.)
Added 3 months ago
C
Expert ServiceNow
CGI
Montreal, QC
- Full-time
Added 3 months ago
C
Major Incident Coordinator-EN
CAE
Montreal, QC
- Full-time
Added 1 month ago
Principal Developer Support Engineer - Builder Experience (BX)
Okta
Toronto, ON
End-to-End Ownership: Resolve our most complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations.
Added 6 months ago
SD
L3 Service Desk Contractor – Infrastructure Operations & Escalation Specialist
Symbiotic Digital
Calgary, AB
- Contract
Added 2 months ago
K
Learning Technology Coordinator
KPMG
ON · Toronto, Ontario · Montreal, Quebec
- Full-time
Leverage the ServiceNow intake and automated ticketing system to collectively prioritize and respond to inquiries from KPMG employees and learning leaders within established SLA standards.
Added 1 month ago
Sr. Project Manager, Canada
Nordex Group
Canada
…plans, local statutory requirements, quality control plans, ServiceNow/NCR processes, customer requirements, and applicable regulatory or contractual…
Added 3 months ago
KC
Manager, GRC
KPMG Canada
Toronto, Ontario
- Full-time
End-to-end cloud GRC delivery on MetricStream, Archer, ServiceNow IRM/Compliance, AuditBoard, Workiva.
Added 2 months ago
ServiceNow Developer
Levio
Toronto, ON
We are seeking ServiceNow Developer for various large-scale projects.
Added 2 months ago
EB
Manager, Technology Workplace Services
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Added 5 months ago
SD
L2 Service Desk Contractor – Hardware & Device Operations Specialist
Symbiotic Digital
Calgary, AB
- Contract
in an IT Service Management (ITSM) tool (e.g., Ivanti, ServiceNow),
Added 2 months ago
[VO2 Canada] - Salesforce L2 Support Consultant - Sales & Service Cloud - Consultante Salesforce Support N2
VO2 Group
Montreal, QC
Added 3 months ago
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Architecte de solutions (ServiceNow)
CGI
Drummondville, Quebec
- Full-time
Certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) (ITSM, Discovery, ITOM, SecOps,…
Added 2 months ago
LC
Consultant.e NetSuite - NetSuite Consultant
LIDD Consultants Inc.
Toronto, ON
- Full-time
Expérience avec d'autres produits SaaS (Salesforce, Workday, ServiceNow, etc.) ou des logiciels orientés logistique (WMS, TMS, MES);
Added 2 months ago
LC
Consultant.e NetSuite - NetSuite Consultant
LIDD Consultants Inc.
Montreal, QC
- Full-time
Expérience avec d'autres produits SaaS (Salesforce, Workday, ServiceNow, etc.) ou des logiciels orientés logistique (WMS, TMS, MES);
Added 3 months ago
S
Senior Solution Engineer/Sr. DevOps Engineer
Synechron
Halifax, Nova Scotia
- $85,000 to $95,000 CAD / year
- Full-time
Added 3 months ago
S
Director, Global Mobility Services
Scotiabank
Toronto, Ontario
- Full-time
Provide leadership oversight for lifecycle tooling and platforms including ServiceNow asset management workflows, automation, catalog management, and reporting capabilities.
Added 4 months ago
BP
ServiceNow Platform Developer
BNP Paribas
Montreal, Quebec
- Full-time
The ServiceNow Developer main goal is to provide ServiceNow development services and, platform support at Canada/AMER Pacific time-zone in order to fulfill a follow-the-sun strategy as a…
Added 2 months ago
BA
Sr. Analyst, Audit, Attestations & Governance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
Experience with ServiceNow is an added advantage
Added 2 months ago
TS
Servicenow Developer
Triunity Software
Markham, ON
- $100,000 to $110,000 CAD / year
- Full-time
Triunity Software is looking for a talented ServiceNow Developer to join our growing team in Markham, ON! In this role, you'll have the opportunity to design, build, and optimize powerful…
Added 2 months ago
TS
Servicenow Developer
Triunity Software
Mississauga, ON
- $100,000 to $110,000 CAD / year
- Full-time
Triunity Software is looking for a talented ServiceNow Developer to join our growing team in Mississauga, ON! In this role, you'll have the opportunity to design, build, and optimize…
Added 2 months ago
TS
Servicenow Developer
Triunity Software
Vancouver, BC
- $100,000 to $110,000 CAD / year
- Full-time
Triunity Software is looking for a talented ServiceNow Developer to join our growing team in Vancouver, BC! In this role, you'll design, build, and optimize ServiceNow solutions that drive…
Added 2 months ago
TS
Servicenow Developer
Triunity Software
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Triunity Software is looking for a talented ServiceNow Developer to join our growing team in Toronto, ON. This is an exciting opportunity to work on cutting-edge enterprise solutions,…
Added 2 months ago
CP
Application Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Solid hands-on experience supporting modern enterprise platforms, including Microsoft Fabric, Salesforce, and ServiceNow, is required.

Okta

Principal Developer Support Engineer - Builder Experience (BX)

Toronto, ON, Canada

$140,000 - $192,500 CAD

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Applications open in a new tab.

Job details

Pay: $140,000 - $192,500 CAD
Experience: Experience: 8+ years in technical support, developer relations, solutions engineering, or software development with significant customer- or partner-facing experience.
Posting language: English
Posted: Sep 8, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Role

You are a deep technical architect. Whether it's a Fortune 500 CTO or a startup founder, you know how to read the room and steer it. You have handled enough OAuth token flows, SCIM failures, and multi-product integration edge cases to spot root issues fast. In this role, you will help shape how developers understand identity at scale.

You serve as the top technical escalation point for our support team. You are our domain expert. You influence product roadmaps. You mentor engineers. You challenge standard practices. You raise the bar across the entire global team. You handle ambiguity well. You operate with full autonomy. You focus on delivering outcomes that unblock our most complex accounts.

What You Do

Strategic Escalations and Architecture

This is not primarily a queue role. You will mostly engage on cases that exceed senior engineer scope, the ones that need architecture judgment, not triage.

End-to-End Ownership: Resolve our most complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations.
Cross-Functional Bridge: Serve as the technical link between Developer Support and ISV Partnerships, working directly with strategic partners on integration design.
Architectural Consulting: Join customer and partner calls to advise on architecture and resolve issues beyond standard support scope.

Product and Executive Engagement

Roadmap Influence: Partner with Product Management and Engineering to advocate for customer needs, surface systemic integration issues, and shape the Okta WIC product roadmap.
Strategic Advisory: Act as a trusted technical advisor for key accounts, stepping into critical customer situations to manage risk and deliver resolutions.
Internal Alignment: Build relationships across Product, Engineering, ISV Partnerships, and Operations to push key initiatives forward.

Team Leadership and Operations

Mentorship: Coach Senior DSEs on complex technical cases, time management, and customer handling to elevate the whole team.
Knowledge Infrastructure: Build and maintain core resources like runbooks, internal best practices, and training materials, ensuring visibility across global regions.
Team Upskilling: Lead technical reviews and team learning sessions to address skills gaps and roll out new product knowledge.
Change Advocacy: Champion new tools and processes, helping the team adopt and implement changes effectively.

What You Bring

Minimum Qualifications

Experience: 8+ years in technical support, developer relations, solutions engineering, or software development with significant customer- or partner-facing experience.
Education: BA/BS/MS in Computer Science, Software Engineering, or equivalent hands-on experience.
Cloud Native Approach:: Broad experience across multiple cloud platforms (Azure, AWS, GCP) and containerization (Docker, Kubernettes).
AI Forward Approach: knowledge of MCP servers and have worked with Claude, CodeEx, etc.
Identity & Protocols: Expert-level understanding of OAuth 2.0, OpenID Connect, and SAML (protocol debugging level, not just basic setup).
SCIM Provisioning: Hands-on experience with enterprise-scale SCIM, including schema design, provisioning flows, attribute mapping, and common failure patterns.
Programming & APIs: Fluent in at least one statically typed language (Java, .NET, Go) and one dynamically typed language (Python, JavaScript/Node.js). Comfortable writing repros, reading code, and analyzing HTTP traces or OpenAPI specs.
Engineering Mindset: Deep understanding of the software development lifecycle. You engage engineering peers as a technical equal - not as a support escalation path.
Communication: Clear, adaptable communication style capable of shifting from troubleshooting with an engineer to advising a VP on the same day.
Location: Based in Canada (Toronto, Ottawa, or Montreal preferred).

Nice to Have

Experience building or supporting integrations with ISVs or technology partners at scale.
Familiarity with the Okta ecosystem (Workforce Identity Cloud, OIN, or IPSIE/NHI).
Background with enterprise SaaS tools (Workday, ServiceNow, Salesforce) or API gateways (Kong, MuleSoft).
Prior experience in Forward Deployed Engineering, Solutions Engineering, or DevRel.
Experience in regulated industries (financial services, healthcare) where integration requirements carry compliance constraints.
Familiarity with modern auth standards beyond core OIDC (FIDO2, passkeys, device trust flows).

Location and Hours

This is a Hybrid role with a working schedule from 9AM - 6PM EST. Our team covers North American and EMEA hours. This location offers strong time overlap, providing natural alignment with EMEA afternoons while covering US commercial accounts during peak hours.

P25533_3510792

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:

$140,000 - $192,500 CAD

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

You will serve as the top technical escalation point for complex developer cases, providing architectural guidance and resolving multi-product integration issues. Additionally, you will influence product roadmaps by partnering with engineering and product management while mentoring senior engineers to elevate team performance.

Requirements

Candidates must have 8+ years of experience in technical support, developer relations, or software development with deep expertise in identity protocols like OAuth, OIDC, and SAML. A bachelor's degree in Computer Science or a related field is required, along with proficiency in statically and dynamically typed programming languages.

Skills

OAuth 2.0
OpenID Connect
SAML
SCIM
Java
.NET
Go
Python
JavaScript
Node.js
Azure
AWS
GCP
Docker
Kubernetes
API design

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP with a match
Healthcare spending account
Telemedicine
Paid leave
Parental leave
Equity
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Identity
OAuth 2.0
OpenID Connect
SAML
SCIM
Cloud Computing
Azure
AWS
GCP
Docker
Kubernetes
Java
Python
JavaScript
Node.js
API
Technical Support
Solutions Engineering
Developer Relations
Architecture
Integration
ISV
Okta
Workforce Identity Cloud
MCP servers
Claude
CodeEx
FIDO2
Passkeys

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