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Added 2 mins ago
Customer Success Manager
MissionPerform
Mississauga, ON
$75,000 to $110,000 CAD / year
Act as lead of monthly/quarterly/annual customer business reviews focused on customer experience, scope management, new product adoption and general customer account growth and management.
Added 16 mins ago
B2B Business Development
Snappy
Montreal, QC
Full-time
Notre plateforme tout-en-un de gestion de restaurant permet aux exploitants de gérer chaque point de contact de l’expérience client à partir d’une solution unique et conviviale. Conçue par…
Added 16 mins ago
Sous Chef
Marriott International
Vancouver, BC
Full-time
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.…
Added 16 mins ago
Area Manager
Air Liquide Healthcare
Ajax, ON
Full-time
…the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative…
Added 16 mins ago
Enterprise Architect
Robert Half
Toronto, ON
$160,000 to $190,000 CAD / year
Full-time
…defining and advancing the technology strategy of a world-class, customer-centric organization. This is a rare opportunity to influence enterprise-wide transformation, drive innovation at a…
Added 16 mins ago
Customer Service Representative
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
AB · Edmonton, AB
$40,000 to $50,000 CAD / year
Full-time
To experience success in the position, you will:
Added 17 mins ago
Client & Product Transformation Vice President - Investor Relations or AML/KYC
The Citco Group Limited
Halifax, NS
Full-time
…means our people are equipped to deliver a seamless client experience. Our global Centers of Excellence are home to some of the most accomplished professionals in the sector, providing…
Added 17 mins ago
Principal Consultant
Syniti
Canada
…the globe. As a Principal Data Consultant at Syniti, you will lead multiple teams to apply their cumulative knowledge, skills, and abilities to solve customer needs, while also managing…
Added 17 mins ago
Enterprise Technical Support Specialist (Technology Asset Management)
City of Toronto
Toronto, ON
Reporting to the Management Consultant (Team Lead) in the Asset Management unit, you will support the implementation, administration, and ongoing enhancement of processes and tools within…
Added 46 mins ago
PMO AI Leader - Client Delivery
Slalom
Calgary, AB
Full-time
Our strategic vision is to be the first in our industry to lead with bringing more and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered…
Added 46 mins ago
Delivery Lead
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and…
Added 46 mins ago
Senior Digital Specialist
Eastward Media
Vancouver, BC
Full-time
…agencies across North America. Eastward Media focuses on client success through a blend of transparency, data-informed thinking, and performance-driven execution. Team members collaborate…
Added 46 mins ago
Guest Service Agent l Full-Time l Hilton Garden Inn Toronto Airport
Silver Hotel Group
Mississauga, ON
Full-time
We’re looking for a Guest Service Agent to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional.
Added 46 mins ago
Principal Process Automation Engineer
Worley
Sarnia, ON
Full-time
Takes ownership for project success: delivery of target quality, cost management and customer satisfaction.
Added 47 mins ago
Dough Mixer
Dare Foods Limited
Kitchener, ON
Lead the start-up and review of mixing schedules
Added 47 mins ago
AUTOMATION ENGINEER
enCompass Solutions Group
Port Coquitlam, BC
$70,000 to $112,000 CAD / year
Full-time
enCompass Solutions Group is changing the way industry in the Pacific Northwest looks at operational processes and success. We need your help as we continue to drive our business forward on…
Added 47 mins ago
Senior Product Manager, WinZip
COREL
Canada
$130,000 to $160,000 CAD / year
Full-time
We are transforming the WinZip portfolio, and we are hiring a Senior Product Manager in Canada to help lead that shift. You will own product areas end-to-end: roadmap, execution, and…
Added 1 hour ago
Intermediate Technical Support Representative
FISPAN
Vancouver, BC
Full-time
Experience: At least 3 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
Added 1 hour ago
Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 1 hour ago
Client & Product Transformation Executive Vice President - Investor Relations or AML/KYC
The Citco Group Limited
Halifax, NS
Full-time
…means our people are equipped to deliver a seamless client experience. Our global Centers of Excellence are home to some of the most accomplished professionals in the sector, providing…
Added 1 hour ago
Client & Product Transformation Assistant Vice President - Investor Relations or AML/KYC
The Citco Group Limited
Halifax, NS
Full-time
…means our people are equipped to deliver a seamless client experience. Our global Centers of Excellence are home to some of the most accomplished professionals in the sector, providing…
Added 1 hour ago
Allstate Sales Agent
Allstate
Calgary, AB
Full-time
…coaching, development opportunities, and a team that supports your success, you’ll continue to grow your skills and your…
Added 1 hour ago
Client & Product Transformation - Senior Vice President - Investor Relations or AML/KYC
The Citco Group Limited
Halifax, NS
Full-time
…means our people are equipped to deliver a seamless client experience. Our global Centers of Excellence are home to some of the most accomplished professionals in the sector, providing…
Added 1 hour ago
Client & Product Transformation Executive Vice President - Investor Relations or AML/KYC
The Citco Group Limited
Halifax, NS
Full-time
…means our people are equipped to deliver a seamless client experience. Our global Centers of Excellence are home to some of the most accomplished professionals in the sector, providing…
Added 1 hour ago
Director of Operations
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Our client is seeking a Director of Operations to lead field operations across Canada, with responsibility for team performance, asset readiness, service delivery, and operational…

Okta

Program Manager, Services Solutions & Delivery Acceleration

Toronto, ON, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.

Role Summary

Reporting to the Sr. Manager, Strategic Programs and Delivery Governance, the Program Manager, Services Solutions & Delivery Acceleration is a key operational and technical enablement leader within our Global Professional Services and Delivery Success organization. This role treats "services as a product" - transforming custom, highly complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits.

Working alongside Product Management, Engineering, and Delivery teams, you will manage the full lifecycle of packaged services solutions (e.g., QuickStarts, migration packages, specialized health checks). You will identify, define, and launch both technical accelerators (API scripts, automation tools, code repositories) and methodological accelerators (workshop kits, intake templates, automated documentation) designed to drastically reduce customer time-to-value and boost implementation efficiency.

As a member of the Strategic Programs team, you will also support the adoption of Generative AI to scale delivery acceleration - using AI to automate code sample generation, synthesize configuration schemas, and build intelligent delivery templates that empower both internal teams and partner ecosystems.

Key Responsibilities

Services Delivery Acceleration (Technical Toolkits)

Technical Accelerators: Collaborate with technical delivery SMEs to harvest, standardize, and package technical IP (e.g., reusable API scripts, automation code, configuration templates, and connector modules).
Field IP Submission & Governance: Establish and operate a global IP harvesting mechanism - incentivizing and vetting contributions from internal delivery architects and external partner engineers into centralized repositories (GitHub, Highspot, Confluence).
Central Repository Management: Maintain a centralized technical asset repository (e.g., GitHub, Highspot, Confluence) ensuring that internal consultants and partner delivery teams can easily access up-to-date acceleration tools.
Partner Acceleration Alignment: Package acceleration toolkits specifically for external Service Delivery Partners and GSIs to ensure partner-led implementations achieve equal velocity and quality as direct engagements.

New Product Introduction (NPI) Services Readiness

Product & Engineering Alignment: Serve as the primary Professional Services liaison to Product Management and Engineering for incoming product features, ensuring services solution packages and delivery accelerators are launched in lockstep with core product releases. Collaborate with the Strategic Team for reporting and executive communications.
Early Adopter & Alpha/Beta Services Validation: Partner with early-adopter customer delivery teams to validate initial service patterns, converting custom project learnings into standard commercial service offerings.

Acceleration Adoption, Time-to-Value & Outcome Analytics

Measure Adoption & Impact: Define and track critical performance metrics, focusing on packaged service sales volume, accelerator adoption rates, attach rates, time-to-value metrics.
Continuous Improvement Loops: Collect structured feedback from internal consultants, service delivery partners, and customer surveys to continuously refine existing acceleration assets and prioritize new investments.

AI-Powered Delivery Acceleration

AI-Assisted Code & Asset Generation: Leverage Generative AI tools to curate the creation of technical code samples, configuration scripts, and standard technical documentation.
Solution Opportunity Mining: Apply AI tools across to systematically identify repeatable custom builds and establish priorities for new accelerator development.
AI-Assisted Quality Verification: Design and deploy AI validation utilities to provide a layer of assurance for services delivery projects.

What you’ll bring to the role

Experience: 5+ years as a Technical Product Manager, Services Product Manager, Solutions Architect, or Technical Enablement Lead within a SaaS, cloud platform, or technology consulting firm.
Services Productization: Demonstrated track record of packaging complex services into standardized, fixed-scope solutions and managing service lifecycles alongside product development teams.
Technical & Methodological Breadth: Ability to understand technical implementation concepts (APIs, scripts, system integrations) as well as consulting methodologies (workshops, intake forms, project toolkits).
Metrics & Analytics: Expertise defining and tracking program KPIs (e.g., time-to-value, accelerator adoption rates, CSAT/NPS, project efficiency gain) using Tableau, Salesforce, or similar platforms.
Cross-Functional Collaboration: Exceptional ability to partner with technical architects, Product Managers, Product Marketing, and external delivery partners.
Communication Skills: Strong technical writing and communication capabilities, with a knack for translating complex product features into standardized execution toolkits.
Applied AI Capabilities: Demonstrated experience using Generative AI tools specifically for technical workflows (e.g., code generation, API payload synthesis, automated schema parsing).

And extra credit if you have experience in any of the following!

Hands-on knowledge of Okta, Auth0, or broader Identity & Access Management (IAM) architecture.
Experience with GitHub, developer repositories, or software packaging workflows.
Deep understanding of Professional Services economics (utilization, billable rates, margin optimization).
Pragmatic Institute, Agile Product Management, or PMP certification.
Degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience in technical solution delivery.

P10819

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$129,000 - $177,100 USD

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:

$103,000 - $140,800 CAD

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

The Program Manager will transform complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits. They will also collaborate with Product and Engineering teams to launch technical accelerators and leverage Generative AI to scale delivery efficiency.

Requirements

Candidates must have 5+ years of experience in technical product management, solutions architecture, or technical enablement within a SaaS or technology consulting firm. Proficiency in defining program KPIs, cross-functional collaboration, and applying Generative AI to technical workflows is required.

Skills

Program management
Technical product management
Solutions architecture
Technical enablement
SaaS
Identity and access management
Generative AI
API
Automation
Tableau
Salesforce
Technical writing
Project management
Stakeholder management
Product lifecycle management
Data analytics

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Flexible spending account
Paid leave
PTO
Parental leave
Equity
Bonus
RRSP with a match
Healthcare spending
Telemedicine

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Services Solutions
Delivery Acceleration
Okta
Auth0
IAM
SaaS
Generative AI
API
GitHub
Highspot
Confluence
Tableau
Salesforce
Professional Services
Product Management
Engineering
Technical Enablement
Solutions Architect
KPIs
Time-to-value
Automation
Agile
PMP
Computer Science
Information Systems
Software Engineering
Identity Security
Cloud Platform
Consulting

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