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Added 24 mins ago
Senior Integration Developer
York University
Toronto, ON
Full-time
Strong knowledge of enterprise architecture, industry best practices and modern technologies across a broad area of technical domains, including cloud, infrastructure, middleware and…
Added 24 mins ago
Senior CRM Developer
York University
Toronto, ON
Full-time
The Senior CRM Developer role, designs, configures, deploys, and supports the enterprise CRM (e.g., Microsoft Azure, Salesforce application development Platform) and applications (e.g.,…
Added 24 mins ago
Staff Software Engineer (Architecture)
Lantern
Vancouver, BC
Full-time
Lead technical discovery and prototyping for complex integrations and data flow challenges, including those involving FHIR, HL7, and Kafka
Added 25 mins ago
Senior Digital Product Owner
Scotiabank
Toronto, ON
…end-to-end ownership for various product offerings, including Salesforce CRM capabilities, by leading cross-functional teams to conceptualize, define and implement new features. Leveraging…
Added 40 mins ago
Staff Software Engineer (Architecture)
Lantern
Vancouver, BC
Lead technical discovery and prototyping for complex integrations and data flow challenges, including those involving FHIR, HL7, and Kafka
Added 54 mins ago
Principal Engineer
Appnovation
Toronto, ON
Full-time
This is a senior technical leadership role with no direct reports. You will set a single, clear technical direction across multiple platform teams, making sure their architectures, data…
Added 54 mins ago
Manager - SAP Warehouse Management
Owens & Minor
Canada
Full-time
…reports operational service level agreements across customers and technical operations…
Added 1 hour ago
B2B Growth Marketing Specialist
XTRACT ONE
Toronto, ON
Full-time
HubSpot Mastery & Technical Stack Expertise: Advanced, hands-on technical proficiency in HubSpot administration, complex workflow logic, lead scoring models, technical integrations, and…
Added 1 hour ago
B2B Growth Marketing Specialist
Xtract One Technologies
Toronto, ON
Full-time
HubSpot Mastery & Technical Stack Expertise: Advanced, hands-on technical proficiency in HubSpot administration, complex workflow logic, lead scoring models, technical integrations, and…
Added 1 hour ago
Partner Operations Manager
Adastra Corporation
Markham, ON
Full-time
Familiarity with CRM and pipeline management tools such as Salesforce.
Added 1 hour ago
Commercial Account Executive
InfluxData
Remote, Canada
Full-time · Remote
…to handle high-volume telemetry data. You'll be selling to technical buyers, which means the strongest AEs on this team are curious, consultative, and willing to get into the substance of a…
Added 1 hour ago
Shopify Practice Director
Jobgether
Canada
$130,000 to $185,000 USD / year
Full-time
As Shopify Practice Director, you will lead the technical vision, delivery excellence, and growth strategy for an enterprise Shopify Plus practice. You will oversee a global team of…
Added 2 hours ago
Business Development Representative
CoLab
Toronto, ON
Full-time
Maintain accurate records of your outreach and lead interactions in Salesforce and outreach, leveraging data and tools to optimize your approach and stay organized
Added 2 hours ago
Project Manager (CRM)
VML
Montreal, QC
We are looking for a driven and people-focused Project Manager to lead the delivery of Customer Relationship Management (CRM) email development projects (from creative development to…
Added 2 hours ago
Project Manager (CRM)
VML Canada (English)
Montreal, QC
We are looking for a driven and people-focused Project Manager to lead the delivery of Customer Relationship Management (CRM) email development projects (from creative development to…
Added 2 hours ago
Senior Manager, Procurement Transformation - 15346G.PUR.0001
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
…Procurement, with dotted line to the CFO’s office. This role will lead the transformation of procurement processes and enhance vendor risk management across the organization. This role aims…
Added 3 hours ago
Senior Salesforce Technical Lead
Bench
Toronto, ON
Full-time
Senior Salesforce Technical Lead – Financial Services Implementation
Added 3 hours ago
Senior Partner Account Manager
Geotab
Canada
Document activity through Salesforce - maintain and update regularly.
Added 3 hours ago
Manager, Marketing & Demand Generation
EERS
Montreal, QC
Full-time
Marketing Operations: own CRM/marketing automation hygiene (e.g., HubSpot, Salesforce) and attribution reporting; ensure lead data is clean, routed, and actionable for sales
Added 4 hours ago
Business Development Representative
CoLab Software
St. John's, NL · Toronto, ON
Maintain accurate records of your outreach and lead interactions in Salesforce and outreach, leveraging data and tools to optimize your approach and stay organized
Added 5 hours ago
Principal Engineer
Appnovation Technologies
Toronto, ON
This is a senior technical leadership role with no direct reports. You will set a single, clear technical direction across multiple platform teams, making sure their architectures, data…
Added 7 hours ago
Account Executive, Inside Sales (WMHS)
Waste Management, Inc. (WM)
Brampton, ON
Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 12 hours ago
Account Manager East Coast, Wine & Spirit
Amcor
Saint-Césaire, QC
…recognized brands like Stelvin®. Amcor is well recognised for its technical expertise, innovative packaging solutions and enhanced quality products. It provides strong technical support…
Added 13 hours ago
Lead QA Engineer
Royal Bank of Canada
Toronto, ON
Full-time
We are looking for a highly experienced Quality Engineering (QE) Lead to drive Quality Engineering practices and test automation excellence for Emerging Payments application within RBC…
Added 16 hours ago
Salesforce Technical Lead
Capgemini
Montreal, QC
$120,000 to $130,000 CAD / year
The ideal candidate is a hands-on Salesforce Technical Lead who combines deep Financial Services Cloud expertise with strong leadership capabilities. This individual should be comfortable…

Okta

Program Manager, Services Solutions & Delivery Acceleration

Toronto, ON, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.

Role Summary

Reporting to the Sr. Manager, Strategic Programs and Delivery Governance, the Program Manager, Services Solutions & Delivery Acceleration is a key operational and technical enablement leader within our Global Professional Services and Delivery Success organization. This role treats "services as a product" - transforming custom, highly complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits.

Working alongside Product Management, Engineering, and Delivery teams, you will manage the full lifecycle of packaged services solutions (e.g., QuickStarts, migration packages, specialized health checks). You will identify, define, and launch both technical accelerators (API scripts, automation tools, code repositories) and methodological accelerators (workshop kits, intake templates, automated documentation) designed to drastically reduce customer time-to-value and boost implementation efficiency.

As a member of the Strategic Programs team, you will also support the adoption of Generative AI to scale delivery acceleration - using AI to automate code sample generation, synthesize configuration schemas, and build intelligent delivery templates that empower both internal teams and partner ecosystems.

Key Responsibilities

Services Delivery Acceleration (Technical Toolkits)

Technical Accelerators: Collaborate with technical delivery SMEs to harvest, standardize, and package technical IP (e.g., reusable API scripts, automation code, configuration templates, and connector modules).
Field IP Submission & Governance: Establish and operate a global IP harvesting mechanism - incentivizing and vetting contributions from internal delivery architects and external partner engineers into centralized repositories (GitHub, Highspot, Confluence).
Central Repository Management: Maintain a centralized technical asset repository (e.g., GitHub, Highspot, Confluence) ensuring that internal consultants and partner delivery teams can easily access up-to-date acceleration tools.
Partner Acceleration Alignment: Package acceleration toolkits specifically for external Service Delivery Partners and GSIs to ensure partner-led implementations achieve equal velocity and quality as direct engagements.

New Product Introduction (NPI) Services Readiness

Product & Engineering Alignment: Serve as the primary Professional Services liaison to Product Management and Engineering for incoming product features, ensuring services solution packages and delivery accelerators are launched in lockstep with core product releases. Collaborate with the Strategic Team for reporting and executive communications.
Early Adopter & Alpha/Beta Services Validation: Partner with early-adopter customer delivery teams to validate initial service patterns, converting custom project learnings into standard commercial service offerings.

Acceleration Adoption, Time-to-Value & Outcome Analytics

Measure Adoption & Impact: Define and track critical performance metrics, focusing on packaged service sales volume, accelerator adoption rates, attach rates, time-to-value metrics.
Continuous Improvement Loops: Collect structured feedback from internal consultants, service delivery partners, and customer surveys to continuously refine existing acceleration assets and prioritize new investments.

AI-Powered Delivery Acceleration

AI-Assisted Code & Asset Generation: Leverage Generative AI tools to curate the creation of technical code samples, configuration scripts, and standard technical documentation.
Solution Opportunity Mining: Apply AI tools across to systematically identify repeatable custom builds and establish priorities for new accelerator development.
AI-Assisted Quality Verification: Design and deploy AI validation utilities to provide a layer of assurance for services delivery projects.

What you’ll bring to the role

Experience: 5+ years as a Technical Product Manager, Services Product Manager, Solutions Architect, or Technical Enablement Lead within a SaaS, cloud platform, or technology consulting firm.
Services Productization: Demonstrated track record of packaging complex services into standardized, fixed-scope solutions and managing service lifecycles alongside product development teams.
Technical & Methodological Breadth: Ability to understand technical implementation concepts (APIs, scripts, system integrations) as well as consulting methodologies (workshops, intake forms, project toolkits).
Metrics & Analytics: Expertise defining and tracking program KPIs (e.g., time-to-value, accelerator adoption rates, CSAT/NPS, project efficiency gain) using Tableau, Salesforce, or similar platforms.
Cross-Functional Collaboration: Exceptional ability to partner with technical architects, Product Managers, Product Marketing, and external delivery partners.
Communication Skills: Strong technical writing and communication capabilities, with a knack for translating complex product features into standardized execution toolkits.
Applied AI Capabilities: Demonstrated experience using Generative AI tools specifically for technical workflows (e.g., code generation, API payload synthesis, automated schema parsing).

And extra credit if you have experience in any of the following!

Hands-on knowledge of Okta, Auth0, or broader Identity & Access Management (IAM) architecture.
Experience with GitHub, developer repositories, or software packaging workflows.
Deep understanding of Professional Services economics (utilization, billable rates, margin optimization).
Pragmatic Institute, Agile Product Management, or PMP certification.
Degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience in technical solution delivery.

P10819

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$129,000 - $177,100 USD

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:

$103,000 - $140,800 CAD

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

The Program Manager will transform complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits. They will also collaborate with Product and Engineering teams to launch technical accelerators and leverage Generative AI to scale delivery efficiency.

Requirements

Candidates must have 5+ years of experience in technical product management, solutions architecture, or technical enablement within a SaaS or technology consulting firm. Proficiency in defining program KPIs, cross-functional collaboration, and applying Generative AI to technical workflows is required.

Skills

Program management
Technical product management
Solutions architecture
Technical enablement
SaaS
Identity and access management
Generative AI
API
Automation
Tableau
Salesforce
Technical writing
Project management
Stakeholder management
Product lifecycle management
Data analytics

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Flexible spending account
Paid leave
PTO
Parental leave
Equity
Bonus
RRSP with a match
Healthcare spending
Telemedicine

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Services Solutions
Delivery Acceleration
Okta
Auth0
IAM
SaaS
Generative AI
API
GitHub
Highspot
Confluence
Tableau
Salesforce
Professional Services
Product Management
Engineering
Technical Enablement
Solutions Architect
KPIs
Time-to-value
Automation
Agile
PMP
Computer Science
Information Systems
Software Engineering
Identity Security
Cloud Platform
Consulting

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