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Added 8 mins ago
Service Manager, Operations
Reliance Home Comfort
Oshawa, ON
By joining Reliance as an Service Manager, Operations, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 23 mins ago
Budtender
Atlantic Cultivation
Bay Roberts, NL
Part-time
Providing high quality customer service to all customers, ensuring each customer leaves with the products they came in for, or an alternative substitute we have available in-store.
Added 23 mins ago
Sales Associate
Staples Retail
Saskatoon, SK
Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 23 mins ago
Senior Manager Cyber Cloud Security and AI
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
As a Senior Manager Cyber Cloud Security and AI, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 38 mins ago
Associé(e) aux ventes - Saisonnier (temps plein)
The Home Depot Canada
Saint-Constant, QC · St Constant, QC
Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 38 mins ago
Business Sales Agent - Surrey
OSL Retail Services
Surrey, BC
Full-time
As a Business Sales Agent at OSL, you'll be an integral part of our sales team, responsible for driving B2B sales and market penetration within the MDU sales vertical, specifically…
Added 38 mins ago
Business Development Manager - Paint, Canada
Festool USA
Toronto, ON
Full-time
As Business Development Manager - Paint, Canada, you will help shape Festool’s presence in the Canadian professional paint market. Based in the Greater Toronto Area and reporting to the…
Added 38 mins ago
Sales Clerk - Front Shop
Rexall Pharmacy Group LTD
Moose Range No. 486, SK
Part-time
…Together, we are defining better health through innovation, service, and living the Rexall values. Talk about a dream…
Added 38 mins ago
GARAGE - Seasonal Sales Associate - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
Licensed Assistant Manager
LensCrafters
Toronto, ON · North York, ON
Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
General Manager
Dilawri Group of Companies
Vancouver, BC
Full-time
Experience working within an automotive dealership environment is required (Sales Manager, GSM, General Manager or similar)
Added 1 hour ago
Food Service Supervisor, Temp
Compass Group Canada
Espanola, ON
Part-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 1 hour ago
Sales Consultant
Dilawri Group of Companies
Langley (District), BC · Langley, BC
Full-time
Mercedes-Benz Langley is seeking a Sales Consultant to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by cultivating…
Added 1 hour ago
Van Sales Consultant
Dilawri Group of Companies
Langley (District), BC · Langley, BC
Full-time
Mercedes-Benz Langley is seeking a Vans Sales Consultant to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by…
Added 1 hour ago
Assistant Manager
LensCrafters
Mississauga, ON
Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
Service Manager
Manufacturing Job Site
Alberton, PE
Full-time
We're looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 1 hour ago
Sales And Leasing Consultant
Westwood Honda
Langley (District), BC · Langley, BC
Full-time
Reporting to the Sales Manager, you will be passionate about providing an exceptional customer experience for our clients. As a Sales Consultant for our premium brand, high volume location…
Added 1 hour ago
Account Manager
Canadian Linen / Quebec Linge
Regina, SK
Full-time
Role Description The Account Manager is a full-time, hybrid role based in Regina, SK, with a mix of on-site customer visits and some work-from-home flexibility. This role is responsible for…
Added 1 hour ago
Grocery department Manager
Loblaw Companies Limited
Saskatoon, SK
Full-time
Ensure the department meets or exceeds sales and profitability goals
Added 1 hour ago
Market Mall - Key holder (23)
Zwilling J.A. Henckels Canada Ltd
Calgary, AB
…achieving our store objectives through exceptional customer service, merchandise presentation, and team…
Added 1 hour ago
Front End Service Clerk (Deer Valley)
Calgary Co-operative Association Limited
Calgary, AB
The Front-End Service Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and…
Added 1 hour ago
Hotel General Manager (Sales oriented) – for a Full-Service City Center Luxury Boutique Hotel in Vancouver
Renard International Hospitality Search Consultants
Calgary, AB
Full-time
Hotel General Manager (Sales oriented) – for a Full-Service City Center Luxury Boutique Hotel in Vancouver, BC
Added 1 hour ago
Box Office Event
Mount Royal University
Calgary, AB
Part-time
…staff also facilitates online, offline and in-person ticket sales through the Box Office at the Taylor Centre for the Performing Arts (TCPA). During an event the Box Office staff is in…
Added 1 hour ago
Weekend Cleaning Technician required
ServiceMaster Clean of Canada
Windsor, ON
Part-time
Attend weekly meetings with production team and contribute ideas to the improvement of ServiceMaster in areas related to production, sales and supervision
Added 1 hour ago
Territory Sales Manager
DMC Recruitment Group
Calgary, AB
Full-time
This is a highly autonomous, relationship-driven technical sales role where you'll inherit an established territory while continuing to develop new project opportunities. Working from the…

Okta

Program Manager, Services Solutions & Delivery Acceleration

Toronto, ON, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.

Role Summary

Reporting to the Sr. Manager, Strategic Programs and Delivery Governance, the Program Manager, Services Solutions & Delivery Acceleration is a key operational and technical enablement leader within our Global Professional Services and Delivery Success organization. This role treats "services as a product" - transforming custom, highly complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits.

Working alongside Product Management, Engineering, and Delivery teams, you will manage the full lifecycle of packaged services solutions (e.g., QuickStarts, migration packages, specialized health checks). You will identify, define, and launch both technical accelerators (API scripts, automation tools, code repositories) and methodological accelerators (workshop kits, intake templates, automated documentation) designed to drastically reduce customer time-to-value and boost implementation efficiency.

As a member of the Strategic Programs team, you will also support the adoption of Generative AI to scale delivery acceleration - using AI to automate code sample generation, synthesize configuration schemas, and build intelligent delivery templates that empower both internal teams and partner ecosystems.

Key Responsibilities

Services Delivery Acceleration (Technical Toolkits)

Technical Accelerators: Collaborate with technical delivery SMEs to harvest, standardize, and package technical IP (e.g., reusable API scripts, automation code, configuration templates, and connector modules).
Field IP Submission & Governance: Establish and operate a global IP harvesting mechanism - incentivizing and vetting contributions from internal delivery architects and external partner engineers into centralized repositories (GitHub, Highspot, Confluence).
Central Repository Management: Maintain a centralized technical asset repository (e.g., GitHub, Highspot, Confluence) ensuring that internal consultants and partner delivery teams can easily access up-to-date acceleration tools.
Partner Acceleration Alignment: Package acceleration toolkits specifically for external Service Delivery Partners and GSIs to ensure partner-led implementations achieve equal velocity and quality as direct engagements.

New Product Introduction (NPI) Services Readiness

Product & Engineering Alignment: Serve as the primary Professional Services liaison to Product Management and Engineering for incoming product features, ensuring services solution packages and delivery accelerators are launched in lockstep with core product releases. Collaborate with the Strategic Team for reporting and executive communications.
Early Adopter & Alpha/Beta Services Validation: Partner with early-adopter customer delivery teams to validate initial service patterns, converting custom project learnings into standard commercial service offerings.

Acceleration Adoption, Time-to-Value & Outcome Analytics

Measure Adoption & Impact: Define and track critical performance metrics, focusing on packaged service sales volume, accelerator adoption rates, attach rates, time-to-value metrics.
Continuous Improvement Loops: Collect structured feedback from internal consultants, service delivery partners, and customer surveys to continuously refine existing acceleration assets and prioritize new investments.

AI-Powered Delivery Acceleration

AI-Assisted Code & Asset Generation: Leverage Generative AI tools to curate the creation of technical code samples, configuration scripts, and standard technical documentation.
Solution Opportunity Mining: Apply AI tools across to systematically identify repeatable custom builds and establish priorities for new accelerator development.
AI-Assisted Quality Verification: Design and deploy AI validation utilities to provide a layer of assurance for services delivery projects.

What you’ll bring to the role

Experience: 5+ years as a Technical Product Manager, Services Product Manager, Solutions Architect, or Technical Enablement Lead within a SaaS, cloud platform, or technology consulting firm.
Services Productization: Demonstrated track record of packaging complex services into standardized, fixed-scope solutions and managing service lifecycles alongside product development teams.
Technical & Methodological Breadth: Ability to understand technical implementation concepts (APIs, scripts, system integrations) as well as consulting methodologies (workshops, intake forms, project toolkits).
Metrics & Analytics: Expertise defining and tracking program KPIs (e.g., time-to-value, accelerator adoption rates, CSAT/NPS, project efficiency gain) using Tableau, Salesforce, or similar platforms.
Cross-Functional Collaboration: Exceptional ability to partner with technical architects, Product Managers, Product Marketing, and external delivery partners.
Communication Skills: Strong technical writing and communication capabilities, with a knack for translating complex product features into standardized execution toolkits.
Applied AI Capabilities: Demonstrated experience using Generative AI tools specifically for technical workflows (e.g., code generation, API payload synthesis, automated schema parsing).

And extra credit if you have experience in any of the following!

Hands-on knowledge of Okta, Auth0, or broader Identity & Access Management (IAM) architecture.
Experience with GitHub, developer repositories, or software packaging workflows.
Deep understanding of Professional Services economics (utilization, billable rates, margin optimization).
Pragmatic Institute, Agile Product Management, or PMP certification.
Degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience in technical solution delivery.

P10819

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$129,000 - $177,100 USD

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:

$103,000 - $140,800 CAD

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

The Program Manager will transform complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits. They will also collaborate with Product and Engineering teams to launch technical accelerators and leverage Generative AI to scale delivery efficiency.

Requirements

Candidates must have 5+ years of experience in technical product management, solutions architecture, or technical enablement within a SaaS or technology consulting firm. Proficiency in defining program KPIs, cross-functional collaboration, and applying Generative AI to technical workflows is required.

Skills

Program management
Technical product management
Solutions architecture
Technical enablement
SaaS
Identity and access management
Generative AI
API
Automation
Tableau
Salesforce
Technical writing
Project management
Stakeholder management
Product lifecycle management
Data analytics

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Flexible spending account
Paid leave
PTO
Parental leave
Equity
Bonus
RRSP with a match
Healthcare spending
Telemedicine

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Services Solutions
Delivery Acceleration
Okta
Auth0
IAM
SaaS
Generative AI
API
GitHub
Highspot
Confluence
Tableau
Salesforce
Professional Services
Product Management
Engineering
Technical Enablement
Solutions Architect
KPIs
Time-to-value
Automation
Agile
PMP
Computer Science
Information Systems
Software Engineering
Identity Security
Cloud Platform
Consulting

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