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Added 43 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 2 hours ago
IT Manager / Gestionnaire TI
Vention
Montreal, QC
Full-time
Lead a team of IT professionals, their priorities and act as an escalation path to resolve issues
Added 2 hours ago
Principal Product Manager - Technical AI Solutions
Royal Bank of Canada
Toronto, ON
Full-time
…the innovative edge for the Royal Bank of Canada (RBC). Our team is dedicated to advancing the science of AI, delivering cutting-edge solutions that create substantial value for RBC and its…
Added 5 hours ago
Senior Director, Head, SRE and Production Operations
Royal Bank of Canada
Toronto, ON
Full-time
Lead the team through execution of the SRE roadmap for Innovation and partner groups
Added 5 hours ago
Director, Programs - AI & Digital Transformation
Royal Bank of Canada
Toronto, ON
Full-time
As a Director within the RBC AI Group, you will lead the strategic direction and execution of enterprise-wide AI Transformation programs. You will serve as a trusted advisor to senior…
Added 6 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 7 hours ago
Recruitment Coordinator Intern
BinSentry
Kitchener, ON
$22 CAD / hour
Temporary
…States. Working closely with the Manager, Recruitment and HR Enablement, the successful candidate will help maintain organized, timely, and positive hiring processes for candidates and…
Added 11 hours ago
PMO AI Leader - Client Delivery
Slalom
Calgary, AB
Full-time
Lead AI-enabled PMO, Delivery Office, Agile, and product delivery maturity assessments across strategy, governance, processes, tools, team structure, skills, data readiness, automation,…
Added 11 hours ago
Recruitment Coordinator Intern
BinSentry
Kitchener, ON
Temporary
…States. Working closely with the Manager, Recruitment and HR Enablement, the successful candidate will help maintain organized, timely, and positive hiring processes for candidates and…
Added 12 hours ago
Account Development Manager
SiteMax Systems Inc.
Vancouver, BC
$70,000 to $80,000 CAD / year
Part-time
…customer actually works, monitor how the account is tracking, and lead the conversations that keep it healthy and growing. You'll also support the Director on larger implementations and…
Added 12 hours ago
Senior Staff Brand and Marketing Designer - Web Experience & Conversion
Intuit
Toronto, ON
Full-time
…priorities demand it. You will partner day-to-day with our Web Enablement & Ops team, who own the build, release and experimentation infrastructure, to take concepts from Figma into…
Added 12 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 12 hours ago
Everyday Banking Specialist - Kelowna Branch
Beem Credit Union
Kelowna, BC
Full-time
If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.
Added 13 hours ago
Senior Manager Enterprise Automation | Contract until September 2027
lululemon
Vancouver, BC
Full-time
Lead the Enterprise Centre of Automation across RPA, Copilot M365, productivity and agentic based automation, and AI LLM enablement. This includes overseeing intake, governance, delivery,…
Added 13 hours ago
Program Manager, Services Solutions & Delivery Acceleration
Okta
Toronto, ON
Experience: 5+ years as a Technical Product Manager, Services Product Manager, Solutions Architect, or Technical Enablement Lead within a SaaS, cloud platform, or technology consulting firm.
Added 13 hours ago
Data Science Lead
Alberta Innovates
AB · Edmonton, AB
Full-time
The Data Science Lead is an opportunity to be part of a professional, purpose-driven team that values collaboration, innovation, accountability, and continuous improvement. Most…
Added 14 hours ago
Sales Enablement Analyst
TechInsights
Ottawa, ON
Full-time
TechInsights is looking for a Sales Enablement Analyst to connect data with sales performance. You'll turn complex data into clear recommendations that help our sales team find high-value…
Added 14 hours ago
Data Analyst
ExaCare AI
Toronto, ON
…workflows and processes. You will work hand-in-hand with the Data Lead to stand up this function and shape how data is leveraged internally and productized externally at…
Added 14 hours ago
Municipal Engineering Project Manager
Dillon Consulting Limited
Winnipeg, MB · Saint John, NB · Fredericton, NB · Halifax, NS
Full-time
…either our Water Wastewater or Linear Municipal Infrastructure team. Our team specializes in the strategy and technical execution of water, wastewater, and municipal infrastructure projects…
Added 15 hours ago
Content Design Manager
Common Wealth Retirement
Toronto, ON
Full-time
We’re looking for a Content Design Manager to lead creative content development and visual storytelling. You’ll help bring our brand to life across digital and print channels - producing…
Added 15 hours ago
Data Scientist III
TD
Toronto, ON
Full-time
Prototype and champion innovative approaches that improve business value and team effectiveness.
Added 15 hours ago
AVP, Program Management and Transformation
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
Lead integrated execution across the portfolio's highest-priority workplace transformation programs, translating strategy into actionable plans with clear outcomes, ownership, milestones…
Added 15 hours ago
National Business Development Account Executive, Canada West
Markel
Vancouver, BC
Full-time
…West is a key member of the Business Development & Marketing Team (BDMT). The BDAE, Canada West will assist in building a more agile and effective sales and marketing capability that will…
Added 16 hours ago
AVP, Program Management and Transformation
Sun Life
Toronto, ON
Full-time
Lead integrated execution across the portfolio's highest-priority workplace transformation programs, translating strategy into actionable plans with clear outcomes, ownership, milestones…
Added 17 hours ago
Sales Leader (Strategic Accounts)
Knak
Ottawa, ON
Full-time
…growth across large enterprise and strategic accounts. You’ll lead a team of Account Directors focused on new business acquisition and expansion, helping them navigate complex sales cycles,…

Okta

Program Manager, Services Solutions & Delivery Acceleration

Toronto, ON, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.

Role Summary

Reporting to the Sr. Manager, Strategic Programs and Delivery Governance, the Program Manager, Services Solutions & Delivery Acceleration is a key operational and technical enablement leader within our Global Professional Services and Delivery Success organization. This role treats "services as a product" - transforming custom, highly complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits.

Working alongside Product Management, Engineering, and Delivery teams, you will manage the full lifecycle of packaged services solutions (e.g., QuickStarts, migration packages, specialized health checks). You will identify, define, and launch both technical accelerators (API scripts, automation tools, code repositories) and methodological accelerators (workshop kits, intake templates, automated documentation) designed to drastically reduce customer time-to-value and boost implementation efficiency.

As a member of the Strategic Programs team, you will also support the adoption of Generative AI to scale delivery acceleration - using AI to automate code sample generation, synthesize configuration schemas, and build intelligent delivery templates that empower both internal teams and partner ecosystems.

Key Responsibilities

Services Delivery Acceleration (Technical Toolkits)

Technical Accelerators: Collaborate with technical delivery SMEs to harvest, standardize, and package technical IP (e.g., reusable API scripts, automation code, configuration templates, and connector modules).
Field IP Submission & Governance: Establish and operate a global IP harvesting mechanism - incentivizing and vetting contributions from internal delivery architects and external partner engineers into centralized repositories (GitHub, Highspot, Confluence).
Central Repository Management: Maintain a centralized technical asset repository (e.g., GitHub, Highspot, Confluence) ensuring that internal consultants and partner delivery teams can easily access up-to-date acceleration tools.
Partner Acceleration Alignment: Package acceleration toolkits specifically for external Service Delivery Partners and GSIs to ensure partner-led implementations achieve equal velocity and quality as direct engagements.

New Product Introduction (NPI) Services Readiness

Product & Engineering Alignment: Serve as the primary Professional Services liaison to Product Management and Engineering for incoming product features, ensuring services solution packages and delivery accelerators are launched in lockstep with core product releases. Collaborate with the Strategic Team for reporting and executive communications.
Early Adopter & Alpha/Beta Services Validation: Partner with early-adopter customer delivery teams to validate initial service patterns, converting custom project learnings into standard commercial service offerings.

Acceleration Adoption, Time-to-Value & Outcome Analytics

Measure Adoption & Impact: Define and track critical performance metrics, focusing on packaged service sales volume, accelerator adoption rates, attach rates, time-to-value metrics.
Continuous Improvement Loops: Collect structured feedback from internal consultants, service delivery partners, and customer surveys to continuously refine existing acceleration assets and prioritize new investments.

AI-Powered Delivery Acceleration

AI-Assisted Code & Asset Generation: Leverage Generative AI tools to curate the creation of technical code samples, configuration scripts, and standard technical documentation.
Solution Opportunity Mining: Apply AI tools across to systematically identify repeatable custom builds and establish priorities for new accelerator development.
AI-Assisted Quality Verification: Design and deploy AI validation utilities to provide a layer of assurance for services delivery projects.

What you’ll bring to the role

Experience: 5+ years as a Technical Product Manager, Services Product Manager, Solutions Architect, or Technical Enablement Lead within a SaaS, cloud platform, or technology consulting firm.
Services Productization: Demonstrated track record of packaging complex services into standardized, fixed-scope solutions and managing service lifecycles alongside product development teams.
Technical & Methodological Breadth: Ability to understand technical implementation concepts (APIs, scripts, system integrations) as well as consulting methodologies (workshops, intake forms, project toolkits).
Metrics & Analytics: Expertise defining and tracking program KPIs (e.g., time-to-value, accelerator adoption rates, CSAT/NPS, project efficiency gain) using Tableau, Salesforce, or similar platforms.
Cross-Functional Collaboration: Exceptional ability to partner with technical architects, Product Managers, Product Marketing, and external delivery partners.
Communication Skills: Strong technical writing and communication capabilities, with a knack for translating complex product features into standardized execution toolkits.
Applied AI Capabilities: Demonstrated experience using Generative AI tools specifically for technical workflows (e.g., code generation, API payload synthesis, automated schema parsing).

And extra credit if you have experience in any of the following!

Hands-on knowledge of Okta, Auth0, or broader Identity & Access Management (IAM) architecture.
Experience with GitHub, developer repositories, or software packaging workflows.
Deep understanding of Professional Services economics (utilization, billable rates, margin optimization).
Pragmatic Institute, Agile Product Management, or PMP certification.
Degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience in technical solution delivery.

P10819

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$129,000 - $177,100 USD

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:

$103,000 - $140,800 CAD

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

The Program Manager will transform complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits. They will also collaborate with Product and Engineering teams to launch technical accelerators and leverage Generative AI to scale delivery efficiency.

Requirements

Candidates must have 5+ years of experience in technical product management, solutions architecture, or technical enablement within a SaaS or technology consulting firm. Proficiency in defining program KPIs, cross-functional collaboration, and applying Generative AI to technical workflows is required.

Skills

Program management
Technical product management
Solutions architecture
Technical enablement
SaaS
Identity and access management
Generative AI
API
Automation
Tableau
Salesforce
Technical writing
Project management
Stakeholder management
Product lifecycle management
Data analytics

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Flexible spending account
Paid leave
PTO
Parental leave
Equity
Bonus
RRSP with a match
Healthcare spending
Telemedicine

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Services Solutions
Delivery Acceleration
Okta
Auth0
IAM
SaaS
Generative AI
API
GitHub
Highspot
Confluence
Tableau
Salesforce
Professional Services
Product Management
Engineering
Technical Enablement
Solutions Architect
KPIs
Time-to-value
Automation
Agile
PMP
Computer Science
Information Systems
Software Engineering
Identity Security
Cloud Platform
Consulting

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