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Build working knowledge about responsive React front ends and, leading serverless technologies (such as Lambda and DynamoDB) and micro-service-based architectures
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- Full-time
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Senior Technical Writer (Toronto)
Okta
Toronto, ON
Design, develop, edit, and deliver accurate and effective developer and admin documentation for Okta products.
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Added 3 hours ago
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Added 4 hours ago
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Okta

Senior Technical Writer (Toronto)

Toronto, ON, Canada

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Job details

Experience: 4+ years of relevant experience writing technical documentation for Cloud or Enterprise products.
Posting language: English
Posted: Oct 26, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant.

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to successfully adopt and deploy our solutions.

If you have a passion for learning new technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you!

Note: This role requires in-person onboarding in office during the first week of employment.

What you’ll be doing

Design, develop, edit, and deliver accurate and effective developer and admin documentation for Okta products.
Work closely with Engineering, Product Management, Design, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
Follow our documentation guidelines to produce high quality documentation.
Multi-task and prioritize projects as you support multiple engineering teams
Collaborate with developers to review API documentation.
Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

What you’ll bring to the role

4+ years of relevant experience writing technical documentation for Cloud or Enterprise products.
Practical experience with topic-based writing, minimalism, and a proven ability to simplify complex tasks.
Experience writing SDK, CLI, REST APIs and developer tools documentation.
Experience writing customer-facing documentation and release notes.
Experience with Markdown, code editors and source code control tools such as Git and GitHub.
Experience using Oxygen or similar DITA authoring tools.
Experience leveraging GenAI tools such as Claude, Gemini or ChatGPT to assist in the documentation lifecycle.
Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan and prioritize deliverables with reasonable estimates.

And extra credit if you have experience in any of the following!

Bachelor’s degree or certificate in Technical Writing is preferred.
Strong ability to understand the application of security products in the real world and produce use case-based content.
Experience streamlining or orchestrating technical writing workflows and content tasks using AI-assisted tools.
Experience with Redocly or any API management and publishing platform.
Knowledge of programming languages such as the ability to interpret and document code examples in JavaScript, Python, React or Angular
Knowledge of Okta or similar identity and access management solutions.

P6074_3569541

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Design, develop, and deliver accurate technical documentation for Okta products while collaborating with engineering and product teams. Analyze customer feedback to enhance content quality and ensure documentation meets the needs of developers and administrators.

Requirements

Requires 4+ years of experience writing technical documentation for Cloud or Enterprise products. Proficiency in Markdown, Git, and DITA authoring tools is essential, along with experience documenting APIs and developer tools.

Skills

Technical Writing
API Documentation
SDK Documentation
CLI Documentation
REST APIs
Markdown
Git
GitHub
DITA
Oxygen
GenAI
Topic-based writing
Minimalism
Cloud products
Enterprise products

Benefits

Supporting Your Well-Being
Driving Social Impact
Developing Talent
Fostering Connection and Community

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
Okta
Identity and Access Management
API
SDK
CLI
REST
Markdown
Git
GitHub
Oxygen
DITA
GenAI
Claude
Gemini
ChatGPT
JavaScript
Python
React
Angular
Redocly
Cloud
Enterprise
Developer Documentation
Admin Documentation
Topic-based writing
Minimalism
Software Engineering
Product Management
Customer Success

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