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Added 38 mins ago
SW
Science Camp Leader
Science World
Vancouver, BC
- Part-time
Reports to: Extracurricular Programs Manager, Camps
Added 38 mins ago
RP
Marketing Coordinator
RideWrap Protection Inc.
Whistler, BC
- $49,920 to $62,400 CAD / year
- Full-time
…brand awareness, customer engagement, and most importantly sales. Coordinating our marketing team is a hands-on role working across digital, social, and content channels, perfect for…
Added 51 mins ago
P
Lead Data Consultant, Manager
PwC
Toronto, ON
- Full-time
As a Manager - Data Engineering, you’ll work as part of a team of problem solvers, helping clients design, architect and deliver modern data platforms and analytics solutions across leading…
Added 55 mins ago
NC
Purchasing Manager
Noramtec Consultants Inc.
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
We are looking for a Purchasing Manager to join a well-established company in the industrial sector.
Added 1 hour ago
Bid Manager – Customer Services
Siemens
Oakville, ON
Coordinate cross-functional teams including Sales, Engineering, Operations, Finance, Procurement, and Legal to develop high-quality, compliant proposals
Added 1 hour ago
Security Solutions Sales Specialist (Account Manager) - Solutions and Services
Siemens
Kingston, ON · Ottawa, ON
Our Sales experts are the eyes and ears of our customers. They do not wait; they take the initiative. They transform “That sounds interesting!” into actual contracts, paving the way for new…
Added 1 hour ago
Territory Sales Account Manager, London, Ontario
Siemens
London, ON
As a Territory Sales Account Manager, you will play a key role in developing and executing the sales strategy for industrial products and solutions to drive sustained growth in the region.…
Added 1 hour ago
RB
Manager, Strategic Sourcing
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
…restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and…
Added 1 hour ago
RB
Sr. Manager, Operations Equipment, Tim Hortons, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
…restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and…
Added 1 hour ago
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In-Store Sales Representative
Linde
AB · Edmonton, AB
- Full-time
The Inside Sales Representatives receive and process client walk-in or phone orders, inquiries, and / or issues covering items or products ordered along with showroom sales and inquiries…
Added 1 hour ago
Sr. Manager, SIOP and Planning (Sales, Inventory, Operations Planning)
L3Harris Technologies
ON · Waterdown, ON
Reporting to the Director of Operations, the Senior Manager, SIOP & Planning serves in a key leadership role, providing strategic direction for the Sales, Inventory & Operations Planning…
Added 1 hour ago
DL
Product Manager HVAC
DM Lyons Consulting
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…experience across product development, product management, sales, design engineering, manufacturing, and distribution operations within an industrial or commercial business-to-business…
Added 2 hours ago
Sr. Customer Success Manager
Okta
Toronto, ON
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success…
Added 2 hours ago
O
Sr. Customer Success Manager
Okta
Toronto, ON
- Full-time
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success…
Added 2 hours ago
O
Sr. Customer Success Manager
Okta
Mississauga, ON
- Full-time
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success…
Added 2 hours ago
C
Have a Mechanical Engineering Background? Let's Connect
CoLab
Toronto, ON
- Full-time
Strategic Customer Value Manager: Work with engineering teams at major manufacturers to rethink how they operate, get more value from CoLab, and measure the impact on their…
Added 2 hours ago
O
Sr. Customer Success Manager
Okta
Oakville, ON
- Full-time
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success…
Added 2 hours ago
L
Director of Customer Support
Litmus
Remote, Canada
- Full-time
- Remote
…scalable processes and service standards, and partner closely with Engineering, Product, Customer Success, Technical Delivery, Sales, and Learning & Development. The role balances executive…
Added 2 hours ago
AC
Financial Planning and Analysis Manager
Atlas Cloud
Canada
- Full-time
We are seeking an experienced FP&A Manager to lead financial planning, forecasting, performance analysis, and strategic decision support across the organization. This role requires prior…
Added 2 hours ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
We are seeking a qualified individual to fill the position of Business Development Manager, Large Power & Projects. As demand for power generation and industrial electrification continues…
Added 2 hours ago
Training Manager - Any Location
Pattison Agriculture Limited
Swan River, MB · Russell, MB · Unity, SK · Kelvington, SK · Leader, SK · Balcarres, SK · Wynyard, SK · Moosomin, SK · Preeceville, SK · Shaunavon, SK · Maple Creek, SK · Kamsack, SK · Kyle, SK · Swift Current, SK · North Battleford, SK · Humboldt, SK · Kindersley, SK · Yorkton, SK
At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Training Manager to join our fast-paced, energetic organization working from any of…
Added 3 hours ago
SW
Marketing Content Specialist
Science World
Vancouver, BC
- Full-time
Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia.…
Added 3 hours ago
GS
Regional Manager – Engineering Operations and Business Development
Grade Separation Systems
Toronto, ON · North York, ON
- Full-time
The Regional Manager will work closely with ART Engineering’s senior leadership, technical managers, and other regional offices to support company-wide growth and ensure the local office…
Added 3 hours ago
C
Bids & Proposals Manager (16 Months Contract - Maternity Leave Replacement)-EN
CAE
Montreal, QC
- Full-time
Collaborate with Business Development/Sales and Pricing teams to help define Price to Win (PTW) strategies.
Added 3 hours ago
A
Senior Manager, Data Science
Alcon
Mississauga, ON
- Full-time
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Senior Manager, Data Science, you will be trusted to lead and develop a high-performing Data…

Okta

Sr. Customer Success Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta’s solutions with their business goals, and drive retention, customer value, and measurable outcomes. Develop success plans and business reviews, coordinate internal teams to resolve issues, represent customer feedback, support product adoption, and identify renewal risks and expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting with large, complex enterprise customers, preferably involving technical SaaS products. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel of up to 25% is required.

Skills

Customer Success
Enterprise Account Management
Consulting
Customer Retention
Strategic Business Reviews
Success Planning
Customer Advocacy
Cross-Functional Collaboration
Renewal Risk Management
Expansion Opportunities
Presentation Skills
Communication Skills
Analytical Skills
Problem-Solving
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Employer Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Customers
SaaS
Identity Security
Enterprise Security
Artificial Intelligence
Agentic Capabilities
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Business Reviews
Success Plans
Key Performance Indicators
Customer Advocacy
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Renewal Risk
Expansion Opportunities
Stakeholder Management
Consultative Skills
Problem-Solving

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