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Added 1 day ago
O
Sr. Analyst, Programmatic
OMD
Toronto, ON
- Full-time
Position Summary: The Campaign Manager, Programmatic, is responsible for the end-to-end management, optimization, and performance of programmatic campaigns. This role translates client…
Added 1 day ago
S
Sr. Business Analyst, Reinsurance
Sapiens
Canada
- Full-time
…and preliminary cost/benefits analysis to align technology solutions with business initiatives. Develops business specifications for technical personnel. This role will conduct analysis of…
Added 1 day ago
O
Sr Manager, AI Strategy & Program Lead
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
…to be accountable for operationalizing OLG's enterprise AI strategy and delivery model and orchestrating the enterprise AI portfolio from demand through value realization. The role leads…
Added 1 day ago
Sr. Business Manager
Softchoice
Toronto, ON
The Senior Business Manager is the business operator and strategic partner to the Regional Vice Presidents (RVPs) who own P&L results across Softchoice’s sales regions and segments. This…
Added 1 day ago
S
Sr. Business Manager
Softchoice
Toronto, ON
- Full-time
The Senior Business Manager is the business operator and strategic partner to the Regional Vice Presidents (RVPs) who own P&L results across Softchoice’s sales regions and segments. This…
Added 1 day ago
UA
Sr Client Partner, Uber Advertising - Global Restaurants
Uber Advertising
Toronto, ON
- Full-time
…just manage a portfolio; you will own the end-to-end sales strategy for top-tier national restaurant brands, driving demand generation, merchant growth, and the adoption of our rapidly…
Added 2 days ago
T
Sr Sales & Partner Manager (Canada)
TruStage
ON · Ontario, Canada
- Full-time
…Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your…
Added 2 days ago
Senior Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Sr. Customer Success Manager to help shape the future of the program. The Sr. Customer Success Manager drives…
Added 2 days ago
M
Sr. Manager, Collaboration & Content
McKesson
Mississauga, ON
- Full-time
…content platforms. In this role, you will lead the engineering, strategy, governance and continuous improvement of Microsoft 365 services, enterprise content management solutions, and…
Added 2 days ago
T
Sr. IT Manager Development
TD
Toronto, ON
- Full-time
Responsible for leading development teams and thedelivery of development solutions and component / unittesting efforts
Added 2 days ago
7
Partner Manager, Mid-Market
7shifts
Remote, Canada
- $88,000 to $132,000 CAD / year
- Full-time
- Remote
As the Partner Manager, Mid-Market at 7shifts, you’ll own and grow relationships with our POS, payroll, technology, and agency partners to drive partner-sourced pipeline and support our…
Added 2 days ago
HR
Senior Technical Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…through Technology and Community Connection frame our Research…
Added 2 days ago
N
Senior Application Security Engineer
Nutrien
Calgary, AB
- Full-time
…provide leadership continuity and decision support when the manager is out of…
Added 2 days ago
R
Sr. Contracts Manager- Complex Contracts
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
…operational sourcing, supplier management, contracting, content strategy definition, and…
Added 2 days ago
A
Sr Channel Sales Manager- Broker, Consultant and VAR
ADP
Mississauga, ON
- $156,310 to $206,310 CAD / year
- Other
Title: Sr Channel Sales Manager- Broker, Consultant and VAR
Added 3 days ago
EB
Manager, Paid Social
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Manager, Paid Social, is a subject matter expert on the Performance Marketing team, combining exceptional knowledge of Paid Social strategy, an inquisitive and analytical mindset and a…
Added 3 days ago
EB
Manager, Search Engine Marketing
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Manager, Search Engine Marketing, is a Paid Search subject matter expert on the Digital Acquisition team, combining exceptional knowledge of Paid Search strategy, an inquisitive and…
Added 3 days ago
Sr. Customer Success Manager
Okta
Toronto, ON
The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager,…
Added 3 days ago
VB
Sr Manager, Enterprise Architecture
Vale Base Metals
Toronto, ON
- Full-time
We are seeking a Senior Manager, Enterprise Architecture, to join our Information Technology organization, based in Toronto/Sudbury, ON.
Added 3 days ago
O
Sr. Customer Success Manager
Okta
Toronto, ON
- Full-time
The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager,…
Added 3 days ago
O
Sr. Customer Success Manager
Okta
Mississauga, ON
- Full-time
The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager,…
Added 3 days ago
O
Sr. Customer Success Manager
Okta
Oakville, ON
- Full-time
The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager,…
Added 3 days ago
EB
Manager, Search Engine Marketing
EQ Bank
Toronto, ON
- Full-time
The Manager, Search Engine Marketing, is a Paid Search subject matter expert on the Digital Acquisition team, combining exceptional knowledge of Paid Search strategy, an inquisitive and…
Added 3 days ago
EB
Manager, Paid Social
EQ Bank
Toronto, ON
- Full-time
The Manager, Paid Social, is a subject matter expert on the Performance Marketing team, combining exceptional knowledge of Paid Social strategy, an inquisitive and analytical mindset and a…
Added 3 days ago
FE
Manager,Sr.-Digital Marketing
Future Electronics
Kirkland, QC
- Full-time
The Senior Manager -Digital Marketing will focus on digital initiatives and be responsible for strategic and tactical marketing programs. Reporting to the Director, the manager will play a…

Okta

Sr. Customer Success Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta’s solutions with their business goals, and drive retention, customer value, and measurable outcomes. Develop success plans and business reviews, coordinate internal teams to resolve issues, represent customer feedback, support product adoption, and identify renewal risks and expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting with large, complex enterprise customers, preferably involving technical SaaS products. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel of up to 25% is required.

Skills

Customer Success
Enterprise Account Management
Consulting
Customer Retention
Strategic Business Reviews
Success Planning
Customer Advocacy
Cross-Functional Collaboration
Renewal Risk Management
Expansion Opportunities
Presentation Skills
Communication Skills
Analytical Skills
Problem-Solving
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Employer Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Customers
SaaS
Identity Security
Enterprise Security
Artificial Intelligence
Agentic Capabilities
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Business Reviews
Success Plans
Key Performance Indicators
Customer Advocacy
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Renewal Risk
Expansion Opportunities
Stakeholder Management
Consultative Skills
Problem-Solving

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