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Added 6 mins ago
V
Staff Information Security Engineer - Threat Detection & Response
Visier
Remote, Canada
- Full-time
- Remote
…organizations across the globe. Our mission is to help businesses lead with insight at scale as they continuously…
Added 6 mins ago
V
Privacy and AI Program Manager
Visier
Remote, Canada
- Full-time
- Remote
…organizations across the globe. Our mission is to help businesses lead with insight at scale as they continuously…
Added 21 mins ago
TF
Manager Safety-1st Shift-RVI-Hanceville
Tyson Foods
Hanceville, BC
- Full-time
Lead continuous improvement initiatives focused on reducing injuries, incidents, and workplace hazards.
Added 21 mins ago
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Project Manager, Construction
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Ottawa, ON
- Full-time
Lead and attend site meetings and inspections with stakeholders to address issues and track progress
Added 21 mins ago
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Senior Software Developer
Botpress
Montreal, QC
- Full-time
…the future of conversational AI. As a senior member of the engineering team, you’ll own features end to end, from design to production, and help set the technical direction of our AI agent…
Added 21 mins ago
JD
Tactical Sales Specialist
John Deere
Grimsby, ON
- Full-time
Bachelor's degree in Agriculture, Business, Marketing, Engineering, or a related discipline
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Project Manager, Construction
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Lead and attend site meetings and inspections with stakeholders to address issues and track progress
Added 36 mins ago
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Planning Intelligence & Automation
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- Full-time
…practical digital workflows. You will partner closely with the PE Lead on process ownership, controls, workflow requirements, and adoption, and with the PDO Data Lead on data architecture,…
Added 36 mins ago
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Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
We are seeking an experienced analytics professional to lead how Power Operations uses data, analytics, and artificial intelligence (AI) to improve asset performance, reliability, and…
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CNC Machine Operator - Precision Equipment
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Chatham, NB
- $30 to $32 CAD / hour
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Added 51 mins ago
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Senior Software Engineer - Thrive Creative
Thrive Creative Inc
Calgary, AB
- $80,000 to $110,000 CAD / year
- Full-time
Thrive Creative is hiring a Senior Software Engineer who likes variety and wants to lead. You'll set the technical direction for, and mentor, our growing team of intermediate and junior…
Added 51 mins ago
IS
Engineer, Field Service
Irving Shipbuilding
Halifax, NS
- Full-time
Join our Field Service Engineering team as an Engineer, Field Service - Electrical, where you'll play a key role in supporting shipbuilding production through hands-on engineering analysis…
Added 51 mins ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol High Speed Products Group is seeking a Senior Product Line Manager - High Speed I/O Connectors to lead the strategy, growth and execution of a strategically important portfolio…
Added 51 mins ago
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Manufacturing Engineer
StaffingSolutionsbySarah
Belleville, ON
- Full-time
You'll be part of the Current Production Program team, owning engineering changes from post-launch through the full product lifecycle. That means real ownership, real accountability, and…
Added 51 mins ago
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Product Design Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…millions of users worldwide? Join our team as a Product Design Lead, where you will help shape intuitive, accessible experiences across web and mobile platforms and lead complex design…
Added 1 hour ago
A
Senior Principal Engineer
Autodesk
Toronto, ON
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 1 hour ago
8S
Technical Product Manager
8090 Solutions Inc
Toronto, ON
- Full-time
You will work in person from Redwood City, CA or Toronto, Canada, partnering closely with small, high-leverage engineering teams while leading complex customer engagements inside large…
Added 1 hour ago
M
Account Executive, Data Collection and Traffic Studies
Miovision
Remote, Canada
- Full-time
- Remote
…Collection and Traffic Studies solutions by partnering with traffic engineering consultancies, regional planning organizations, and municipal departments to modernize how they capture,…
Added 1 hour ago
OT
Sr. Software Developer
Open Text Corporation
Richmond Hill, ON
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Serve as a technical lead, recognized for growing domain expertise, embracing change, and navigating ambiguity with resiliency, while fostering the development of less experienced team…
Added 1 hour ago
T&
Associate Director
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Toronto, ON
- Full-time
…problems, translate analysis into practical recommendations, and lead multidisciplinary teams through…
Added 1 hour ago
AC
Consultant(e) En Développement Des Talents Et En Développement Organisationnel/Talent & Organizational Development Consultant
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Ottawa, ON
- $60 to $75 CAD / hour
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Added 1 hour ago
C
Specialist Software Development-CA
CN
Quebec, QC
- Full-time
Experience leading engineering project teams and working with cross functional partners to build technical solutions that achieve team and organizational goal
Added 1 hour ago
K
Staff Product Designer - AI Products
Kraken
Canada
- Full-time
Forget crypto. Fintech/crypto are now one of the same. Come join us to lead Product Design for the building of elite AI products, end-to-end. A personal finance agent that shapes how people…
Added 1 hour ago
SC
Senior Commercial Advisor
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
A
Advanced Substrate Design & Process Integration
AMD
Markham, ON
- $180,000 to $270,000 USD / year
- Full-time
Lead the development of next-generation substrate architecture, design rules, and technology platforms that enable AMD's future packaging solutions. This role focuses on substrate design…

Okta

Sr. Customer Success Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, surface customer feedback, manage renewal risks, and identify expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting, preferably with large enterprises and technical SaaS products. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Executive Stakeholder Management
Relationship Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Presentation and Communication
Analytical Thinking
Problem-Solving
Cross-Functional Collaboration
Renewal Risk Management
Expansion Opportunity Identification
SaaS
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Employer Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Advisor
Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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