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Added 1 min ago
B
Associate, Retail Equity Trading
BMO
Toronto, ON · FCP
- Full-time
Provides a markets-based suite of sales and trading solutions to Institutional, Corporate, and Retail clients. Offers a full spectrum of integrated capabilities to deliver leading market…
Added 1 min ago
E
Systems Administrator (Azure Cloud)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
- Full-time
What is Equisoft? Equisoft is a global provider of digital solutions for the insurance and investment sectors, trusted by more than 300 of the world’s leading financial institutions. We…
Added 1 min ago
M(
[C] Project Manager
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
The Technical Program Management & Delivery team is accountable for identifying, evaluating, and delivering growth and innovation capabilities throughout the organization with a focus on…
Added 1 min ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
…2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our…
Added 1 min ago
8S
Technical Product Manager
8090 Solutions Inc
Toronto, ON
- Full-time
We are hiring an exceptional Technical Product Manager to join 8090 in a mission-critical, customer-centric role. Our TPMs operate as forward-deployed product leaders, owning the full…
Added 1 min ago
OT
Sr. Software Developer
Open Text Corporation
Richmond Hill, ON
- Other
Keep client value in focus, using input from others to determine appropriate technical solutions and making timely decisions without compromising trust.
Added 1 min ago
P
Indirect Tax, Recovery Data Analytics
PwC
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
…indirect taxes, dispute resolution, and global enterprise tax…
Added 1 min ago
TC
Human Resources Lead
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager, Human Resources, the Human Resources Lead is a senior professional role that provides day-to-day leadership, technical expertise, coaching, and operational…
Added 16 mins ago
MG
Gestionnaire, Maintenance / Manager, Maintenance
Medicom Group
Montreal, QC
- Full-time
En analysant les dysfonctionnements techniques rencontrés, et en diffusant aux équipes les solutions à mettre en œuvre.
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T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON
- Full-time
Translate business requirements into actionable technical specifications.
Added 16 mins ago
BI
Manager, Pension Risk Transfer (PRT) Modelling & Analytics
BMO Insurance
Toronto, ON
- Full-time
The role sits within the Institutional Solutions Pricing team at BMO Insurance. The team’s primary objective is to provide financial security for pensioners by helping Canadian…
Added 16 mins ago
V|
Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | North America
Montreal, QC
- Full-time
…et des déchets, le Groupe Veolia conçoit et met en œuvre des solutions innovantes de décarbonation, de dépollution et de régénération des ressources, accompagnant les collectivités et les…
Added 16 mins ago
MG
Western Canada Compliance Manager
MISTRAS Group
Calgary, AB
- Full-time
…industry-leading Non-Destructive Examination (NDE) and engineering solutions. As a global leader in technology-enabled asset protection, we combine cutting-edge inspection techniques,…
Added 16 mins ago
AC
Project Manager
ATS Corporation
Cambridge, ON
- Full-time
…helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions…
Added 16 mins ago
BC
Associate or Vice President, Global Markets
BMO Capital Markets
Montreal, QC
- Full-time
Develop strong market knowledge in order to provide comprehensive service to clients, develop new solutions, and construct compelling recommendations.
Added 16 mins ago
L
Senior Program Manager - Global Product Technology
lululemon
Vancouver, BC
- Full-time
As a Senior Program Manager, you will coordinate technology program delivery across multiple teams, managing dependencies and ensuring successful delivery of technical capabilities while…
Added 16 mins ago
SO
Construction Administrator/ Project Manager
Salas O'Brien
Ottawa, ON · Greater Ottawa Metropolitan Area
- $90,000 to $120,000 CAD / year
- Full-time
Mechanical Construction Administrator/ Project Manager
Added 16 mins ago
N(
Data and Insights Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The role of a Data & Insight Analyst will support and report to the Manager, Data & Insights. The Data & Insight Analyst works with other members of the team to provide business…
Added 16 mins ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
The Senior Manager, Applications and Engineering oversees the end-to-end technical operations, support, and development for core Transfer Agency record-keeping and processing platforms.…
Added 16 mins ago
B
Manager, Pension Risk Transfer (PRT) Modelling & Analytics
BMO
Toronto, ON · YNG
- Full-time
The role sits within the Institutional Solutions Pricing team at BMO Insurance. The team’s primary objective is to provide financial security for pensioners by helping Canadian…
Added 16 mins ago
B
Assistant Branch Manager
BMO
Toronto, ON
- Full-time
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
Added 16 mins ago
AVP IT Delivery
Aviva
Markham, ON
Experience as a Program & Project Manager with at least 7 years’ experience managing projects with large budget, complex solutions and over multiple years.
Added 16 mins ago
K
Tax Manager, Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…Prior asset management experience is not required. As a Tax Manager, you will lead complex tax engagements for Canadian and cross-border investment fund clients, work directly with clients,…
Added 31 mins ago
V
Gestionnaire des opérations éoliennes - Dégélis, QC (Degelis, Quebec, CA, G5T 0C1)
Vestas
Dégelis, QC
- Full-time
As a Wind Site Operations Manager, you will be responsible for the operations of a service site, ensuring optimized performance, safety, and customer satisfaction. In this role, you will…
Added 31 mins ago
R
Administrator, Media Solutions (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.

Okta

Sr. Customer Success Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, surface customer feedback, manage renewal risks, and identify expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting, preferably with large enterprises and technical SaaS products. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Executive Stakeholder Management
Relationship Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Presentation and Communication
Analytical Thinking
Problem-Solving
Cross-Functional Collaboration
Renewal Risk Management
Expansion Opportunity Identification
SaaS
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Employer Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Advisor
Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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