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Added 10 mins ago
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Associate, Retail Equity Trading
BMO
Toronto, ON · FCP
- Full-time
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Added 10 mins ago
OT
Sr. Software Developer
Open Text Corporation
Richmond Hill, ON
- Other
…clients to protect the ongoing success of their business-critical enterprise…
Added 10 mins ago
P
Indirect Tax, Recovery Data Analytics
PwC
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
…analysis, managing indirect taxes, dispute resolution, and global enterprise tax…
Added 25 mins ago
MP
Donor Relations Coordinator
Mission Possible
Vancouver, BC
- Part-time
Mission Possible is a growing non-profit organization and social enterprise located in Vancouver’s Downtown Eastside. We support individuals challenged by homelessness, poverty, addiction,…
Added 25 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Financial Reporting, and will support the financial reporting team who are responsible for providing consultation and support services to the…
Added 25 mins ago
AC
Project Manager
ATS Corporation
Cambridge, ON
- Full-time
…team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life…
Added 25 mins ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
The Senior Manager, Applications and Engineering oversees the end-to-end technical operations, support, and development for core Transfer Agency record-keeping and processing platforms.…
Added 25 mins ago
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Senior Manager, Strategic Learning
BMO
Toronto, ON · FCP
- Full-time
…capabilities and experiences across Capital Markets. As a Senior Manager of Strategic Learning, you will partner closely with business leaders, HR, Communications and other key stakeholders…
Added 25 mins ago
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Manager, DevSecOps
BCI
Victoria, BC · CA Victoria
- Full-time
Reporting to the Director, Application Delivery, the Manager, DevSecOps (Development, Security, Operations) is responsible for developing, implementing, and continuously improving a…
Added 25 mins ago
BG
Barrick - GIS Specialist
Barrick Gold Corporation
Toronto, ON
- Full-time
…United States. You will help organize and maintain our ArcGIS Enterprise environment, support ArcGIS Field Maps and geological mapping, and make spatial information easier for geologists to…
Added 40 mins ago
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Accounting Manager
Brickeye
Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
The Accounting Manager is the person who fixes that. Reporting directly to our CFO, you’ll own accounting end to end, from the close and controls to inventory, audit and tax. You’ll lead a…
Added 55 mins ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
The Senior Manager, Applications and Engineering oversees the end-to-end technical operations, support, and development for core Transfer Agency record-keeping and processing platforms.…
Added 55 mins ago
C
Senior Program Manager – AI Security Research
Centraprise
Toronto, ON
- Contract
We are looking for an experienced Senior Program Manager to lead and coordinate AI Security and cybersecurity research initiatives. The role involves managing projects from research and…
Added 55 mins ago
RT
Conseiller(ère) principal(e), Développement des cadres / Principal Adviser, Executive Development
Rio Tinto
Montreal, QC
- Full-time
…Vous veillerez également à une gouvernance rigoureuse, à l’application de normes cohérentes et à une prestation de grande qualité dans l’ensemble des programmes et processus liés aux…
Added 55 mins ago
HI
Technology Risk Manager
HRbrain Inc.
Toronto, ON
- Full-time
Lead or contribute to completion of risk and control design assessments for an application portfolio, articulate and document impact of control gaps to the business and the overall Bank,…
Added 55 mins ago
B
Manager, DevSecOps
BCI
Victoria, BC
- $125,000 to $150,000 CAD / year
- Full-time
Reporting to the Director, Application Delivery, the Manager, DevSecOps (Development, Security, Operations) is responsible for developing, implementing, and continuously improving a…
Added 55 mins ago
GL
Senior IT Security Advisor, Product Security
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior IT Security Advisor, Product Security reports to the Manager, Product Security and plays a critical role in securing and enabling goeasy’s technology landscape. As a senior…
Added 55 mins ago
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Customer Success Manager, EPM - San Francisco, Austin, New York or Toronto
Pigment
Toronto, ON
- $150,000 to $195,000 USD / year
- Full-time
You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion
Added 1 hour ago
Senior Account Executive, Public Sector Professional Services
Amazon
Vancouver, BC
…seeking a senior and dynamic Professional Services Account Manager for Western Canada. You will be responsible for supporting new and existing clients in transformation projects related to…
Added 1 hour ago
Senior Account Executive, Public Sector Professional Services
Amazon
Toronto, ON
…seeking a senior and dynamic Professional Services Account Manager for Ontario. You will be responsible for supporting new and existing clients in transformation projects related to…
Added 1 hour ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
This role supports the Business Application Services team by enabling the effective alignment of business needs and technology solutions across the organization. As a Senior Business…
Added 1 hour ago
AI
Oracle EPM Developer (EPBCS)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
We are seeking an experienced Oracle EPM Developer with strong expertise in Oracle Enterprise Performance Management (EPM) Cloud, particularly Enterprise Planning and Budgeting Cloud…
Added 1 hour ago
G
IT Services Specialist
Genesys
Toronto, ON
- Full-time
…countries – moving AI from possibility to production in real-world enterprise environments every…
Added 1 hour ago
F
Salesforce Technical Lead
Finning
Surrey, BC
- Full-time
Reporting to the Software Delivery Manager, the Salesforce Technical Lead is responsible for leading a Salesforce delivery team in the design, development, testing, and release of scalable…
Added 2 hours ago
Senior Full Stack Developer - UGH - FT Support
Humber College
Toronto, ON
Reporting to the Manager, Enterprise Systems and Data Integration, the incumbent supports the University’s application ecosystem, including guelphhumber.ca, my.guelphhumber.ca, SharePoint…

Okta

Sr. Customer Success Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, surface customer feedback, manage renewal risks, and identify expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting, preferably with large enterprises and technical SaaS products. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Executive Stakeholder Management
Relationship Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Presentation and Communication
Analytical Thinking
Problem-Solving
Cross-Functional Collaboration
Renewal Risk Management
Expansion Opportunity Identification
SaaS
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Employer Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Advisor
Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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