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Added 11 mins ago
CS
Assistant Manager
Champs Sports
Vancouver, BC · Greater Vancouver, BC
- Full-time
The Assistant Store Manager (ASM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in…
Added 11 mins ago
HN
Human Resources Coordinator
Hartmann North America
Brantford, ON
- $60,000 to $62,000 CAD / year
- Full-time
Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally…
Added 2 hours ago
WC
Gérant de rayon leader, aliments
Walmart Canada
Alma, QC
- Full-time
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Added 2 hours ago
WC
(CAN) Leader d’équipe, alimentation et produits consommables
Walmart Canada
Valleyfield, PE
- Full-time
Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
Added 2 hours ago
WC
(CAN) Leader d'équipe, stockage 2
Walmart Canada
Valleyfield, PE
- Full-time
…planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track…
Added 2 hours ago
NF
Front End Assistant Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
Able to move up to 50lbs and in constant mobility for an entire shift
Added 2 hours ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
Prysmian is the world leader in the energy and telecom cable systems industry. Each year Prysmian manufacturers thousands of miles of underground and submarine cables and systems for power…
Added 2 hours ago
CP
Packager
Contract Pharmaceuticals Limited
Mississauga, ON
- $41,000 to $46,000 CAD / year
- Contract
Performs online inspections of packaging material and product to ensure quality standards are being met. Takes action to inform Line Leader/Shift Lead when problems or quality issues arise.
Added 3 hours ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
Calgary, AB
- Full-time
…and uphold Swick’s safety and operational standards on every…
Added 3 hours ago
W
(CAN) Leader d'équipe, stockage 2
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
…planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track…
Added 3 hours ago
W
(CAN) Leader d’équipe, alimentation et produits consommables
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
4. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
Added 3 hours ago
W
Gérant de rayon leader, aliments
Walmart
Alma, QC
- Full-time
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Added 3 hours ago
SH
Health Care Aide
Shared Health-Soins Communs
Dauphin, MB
- Internship
…limited to reporting any change in client’s condition to the team leader; update BM sheet each shift; weigh client; may be asked to record intake and output; and document care on applicable…
Added 3 hours ago
SH
Health Care Aide
Shared Health-Soins Communs
Brandon, MB
- Internship
…plan, including reporting changes in condition to the team leader, updating bowel movement records each shift, weighing clients, recording intake and output as required, and documenting…
Added 3 hours ago
AC
Driver
Applus+ Canada
Burlington, ON
- Full-time
Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power,…
Added 3 hours ago
SH
PACT Support Worker
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…assessment and planning. This worker reports to the PACT team leader and…
Added 3 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Highly competitive wages and shift premiums for afternoon/evening and weekend shifts (pay is dependent on experience and role/level)
Added 3 hours ago
SH
Nurse Clinician (N3) - Ambulatory Care Surgery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…at a high level of independence as a clinical practitioner, leader, consultant and educator. Practices are in accordance with employer policy and professional standards. The Nurse Clinician…
Added 3 hours ago
TS
LC Associate CONV - Associé(e), centre logistique (LC)
TD SYNNEX North America
Richmond, BC
- $18 CAD / hour
- Full-time
Meet or exceed productivity and accuracy standards in all functions performed during assigned shift
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Title: CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Added 3 hours ago
Nurse Clinician (N3) - Ambulatory Care Surgery
Winnipeg Regional Health Authority
Winnipeg, MB
…at a high level of independence as a clinical practitioner, leader, consultant and educator. Practices are in accordance with employer policy and professional standards. The Nurse Clinician…
Added 3 hours ago
PACT Support Worker
Winnipeg Regional Health Authority
Winnipeg, MB
…assessment and planning. This worker reports to the PACT team leader and…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Brandon, MB
…plan, including reporting changes in condition to the team leader, updating bowel movement records each shift, weighing clients, recording intake and output as required, and documenting…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Dauphin, MB
…limited to reporting any change in client’s condition to the team leader; update BM sheet each shift; weigh client; may be asked to record intake and output; and document care on applicable…
Added 3 hours ago
C
Apprentice
Chipotle
Waterloo, ON
- Full-time
…starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our…

Okta

Sr. Customer Success Manager

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, surface customer feedback, manage renewal risks, and identify expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting, preferably with large enterprises and technical SaaS products. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Executive Stakeholder Management
Relationship Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Presentation and Communication
Analytical Thinking
Problem-Solving
Cross-Functional Collaboration
Renewal Risk Management
Expansion Opportunity Identification
SaaS
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Employer Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Advisor
Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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