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Added 10 mins ago
RC
Management Consulting Director, Technology
RSM Canada
Toronto, ON
- Full-time
This Director will combine strong business development capabilities with deep expertise in Technology Strategy, ERP Strategy, IT Architecture, and complex transformation program leadership.…
Added 41 mins ago
TS
Strategic Account Executive, Enterprise (Toronto/GTA)
Trust Science
Toronto, ON
- Full-time
Lead long, multi-stakeholder enterprise sales cycles: executive sponsorship, business cases, procurement, vendor onboarding and third-party risk review
Added 55 mins ago
J
Sr. CRM Account Executive
Jobgether
Canada
- $197,300 to $265,300 CAD / year
- Full-time
In this senior enterprise sales role, you will drive the growth and market adoption of next-generation CRM and AI solutions across Eastern Canada. You will help large organizations…
Added 1 hour ago
A
Oncology, Therapeutic Specialist (Ontario West & MB/SK)
AbbVie
Toronto, ON
- $112,000 to $162,000 CAD / year
- Full-time
Our Oncology, Therapeutic Specialist develop robust business plans to execute brand strategy and tactics in the field, deliver sales performance and effectively build strong customer…
Added 2 hours ago
A
Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Therapeutic Specialist to join our commercial…
Added 3 hours ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
…solutions across our international markets for retail and small business segments. As a Sr. Product Manager, you will manage the definition, design, implementation and operational integrity…
Added 3 hours ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
The GSAD Solution Architect will take a lead in providing sales support and solution configuration on large, complex, Consulting and Managed Services deals and working with other SAs within…
Added 3 hours ago
SQ
Senior Consultant, Canada Strategy & Enablement
Sunlife Québec
Montreal, QC
- Full-time
…solutions to individual and corporate clients. The Canadian Business is Sunlife's largest, with over $1B in earnings (approximately 1/3 of Sunlife Financial globally). We are a market…
Added 3 hours ago
MM
Executive, Inside Sales
MSC Mediterranean Shipping Company
Mississauga, ON
- $75,000 to $84,000 CAD / year
- Full-time
The Inside Sales Executive’s main role is to increase sales revenue and volume for MSC Canada and is responsible for establishing contact with new and existing customers, identifying new…
Added 4 hours ago
RP
Jr Project Controls Analyst
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
…and utility sector. Supporting a dedicated portfolio of early-development and customer-funded transmission projects, this individual will play a key role in maintaining project financial…
Added 4 hours ago
G-
Operations Manager
GFL - Sewer Technologies Division
Winnipeg, MB
- Full-time
Career Growth: Long-term investment in your professional development within a growing North American industry leader.
Added 4 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This position is responsible for leading the Canadian Sales, Solutions, and Strategic Business Development teams under the Managing Director. The Director drives sales growth, expands…
Added 4 hours ago
S
Account Executive
SamSearch
Canada
- Full-time
We’re hiring an Account Executive to work directly with our founders, close new business, and help shape our growing sales team.
Added 4 hours ago
GL
Account Executive
Guess?, LLC.
Montreal, QC
- Full-time
The role combines wholesale sales, account development, merchandising, and product development in collaboration with our footwear licensee partner. A key responsibility will be expanding…
Added 4 hours ago
C
Vice President, Finance
Confidential
Vancouver, BC
- Full-time
Reporting to the President and Chief Executive Officer, the Vice President, Finance leads the organization’s Finance and People & Culture functions and serves as a key member of the senior…
Added 4 hours ago
C
Account Representative- Sales Training Program (Calgary) January 18, 2027 Start Date
CDW
Calgary, AB
- Full-time
Sales Residency: Ongoing training, development and mentorship to ensure that you are up to date on the ever-changing technology trends while you continue to expand your book of business and…
Added 4 hours ago
C
Account Representative- Sales Training Program (Edmonton) January 18, 2027 Start Date
CDW
Edmonton, AB
- Full-time
Sales Residency: Ongoing training, development and mentorship to ensure that you are up to date on the ever-changing technology trends while you continue to expand your book of business and…
Added 4 hours ago
C
Account Representative- Sales Training Program (Ottawa) January 18, 2027 Start Date
CDW
Ottawa, ON
- Full-time
Sales Residency: Ongoing training, development and mentorship to ensure that you are up to date on the ever-changing technology trends while you continue to expand your book of business and…
Added 4 hours ago
RU
Management Consulting Director, Technology
RSM US LLP
Toronto, ON
- Full-time
This Director will combine strong business development capabilities with deep expertise in Technology Strategy, ERP Strategy, IT Architecture, and complex transformation program leadership.…
Added 5 hours ago
A
Director, Treasury & Business Intelligence
Avana
Regina, SK
- Full-time
The Director, Treasury & Business Intelligence leads Avana’s treasury, financing, financial planning, investment analysis, business intelligence, and related financial risk activities. As…
Added 5 hours ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
…cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable…
Added 5 hours ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
Business Intelligence & Executive Reporting - Develop and publish operational reports, deliver NPS KPI and forecast analyses, provide strategic recommendations, and support ad hoc projects…
Added 5 hours ago
8S
Technical Product Manager
8090 Solutions Inc
Toronto, ON
- Full-time
Discovery & Solution Definition: Partner with sales teams during pre-contract discovery to identify technical risks (APIs, integrations, data requirements) and create PRD Lites that…
Added 5 hours ago
M
Account Executive, Data Collection and Traffic Studies
Miovision
Remote, Canada
- Full-time
- Remote
…through multimodal data and actionable insights. As an Account Executive, you will drive the growth of our Data Collection and Traffic Studies solutions by partnering with traffic…
Added 5 hours ago
LS
Regional Territory Manager – Building Materials
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
You are an energetic and driven sales professional who enjoys building relationships, uncovering opportunities, and winning new business. You thrive in a field-based environment, are highly…

Okta

Sr. Customer Success Manager

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, surface customer feedback, manage renewal risks, and identify expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting, preferably with large enterprises and technical SaaS products. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Executive Stakeholder Management
Relationship Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Presentation and Communication
Analytical Thinking
Problem-Solving
Cross-Functional Collaboration
Renewal Risk Management
Expansion Opportunity Identification
SaaS
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Employer Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Advisor
Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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