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Added 1 day ago
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Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
Lead multiple complex customer projects and programs from initiation through planning, scope definition, design, execution, deployment, acceptance, transition to operations, maintenance,…
Added 1 day ago
LG
President & CEO
Lotus Group
AB · Edmonton, AB
- Full-time
Lead the development and execution of a three-year strategic plan focused on fibre security, industry competitiveness, Indigenous relationships, and government and public support.
Added 1 day ago
CN
Deputy Vice President, Project Controls and Corporate Planning
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a leadership role where you can shape the future of project delivery, corporate planning, and organizational performance? Can you see yourself leading enterprise-wide…
Added 1 day ago
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Buyer, Equipment and Data Centre Sourcing
Bell
Toronto, ON
- Full-time
Bell’s AI Fabric program is a groundbreaking national initiative designed to position Canada as a global leader in Sovereign AI. By building a secure, high‑performance, coast‑to‑coast…
Added 1 day ago
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Financial Crime Risk Specialist (5440)
TD
Toronto, ON
- Full-time
Coordinate planning of strategic objectives and success measures, ensuring alignment with broader FCRM priorities; monitor and report progress, identify challenges and dependencies, and…
Added 1 day ago
B
Manager, Identity and Access Management
Bombardier
Mississauga, ON
- $98,600 to $154,900 CAD / year
- Full-time
Identify, engage, and influence senior and challenging stakeholders across a large, diverse, global organization - navigating competing priorities, resolving conflict, and building the…
Added 1 day ago
TP
Director/Sr. Director Generics Corporate, Wholesale and Hospital Account Sales Leader (National)
Teva Pharmaceuticals
Toronto, ON
- Full-time
…the generic portfolio. The position leads national account planning and commercial negotiations while ensuring alignment across regional execution and key internal…
Added 1 day ago
SL
Director, Corporate Operational Risk Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 1 day ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 1 day ago
Head of Domain, Technology Development
Geotab
Canada
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 1 day ago
Engineering Lead- Global Payments Engineering
Scotiabank
Toronto, ON
The Engineering Manager leads and empowers technical teams within Global Cash Management Engineering group to deliver secure, reliable, and scalable banking solutions. This role ensures…
Added 1 day ago
A(
Delivery Lead - Infrastructure/IRM
AXIS (AXIS Capital)
Halifax, NS
- Full-time
Lead delivery across strategic initiatives covering infrastructure and cloud modernization, network, end-user technology, identity and access management, security operations, and technology…
Added 1 day ago
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Chief Operating Officer
Trioworld
Ajax, ON
- Full-time
Oversee supply chain, procurement, logistics, engineering, maintenance, quality, and EHS functions to ensure alignment with strategic priorities.
Added 2 days ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Regina, SK
- Full-time
Bell’s AI Fabric program is a groundbreaking national initiative designed to position Canada as a global leader in Sovereign AI. By building a secure, high‑performance, coast‑to‑coast…
Added 2 days ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Montreal, QC
- Full-time
Bell’s AI Fabric program is a groundbreaking national initiative designed to position Canada as a global leader in Sovereign AI. By building a secure, high‑performance, coast‑to‑coast…
Added 2 days ago
S
D365 Project Manager
Semex
Guelph, ON
- Full-time
…Financial Officer, this role is responsible for the disciplined planning, governance and delivery of the Microsoft Dynamics 365 Finance and Supply Chain Management transformation. The role…
Added 2 days ago
General Manager, Integrated Waste Services & Fuel Program
BWXT
Chalk River, ON
…innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800…
Added 2 days ago
B
Senior Manager, T&O M&A, Strategic Initiatives
BMO
Toronto, ON · FCP
- Full-time
This Senior Manager, M&A Technology & Operations supports the planning and execution of complex mergers, acquisitions, divestitures and other strategic transactions across Technology &…
Added 2 days ago
G
Manager, Global Benefits
Geotab
Toronto, ON
- Full-time
…our growth and deliver results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and administration of Geotab’s employee benefits programs across multiple…
Added 2 days ago
G
Manager, Global Benefits
Geotab
Waterloo, ON
- Full-time
…our growth and deliver results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and administration of Geotab’s employee benefits programs across multiple…
Added 2 days ago
G
Manager, Global Benefits
Geotab
Oakville, ON
- Full-time
…our growth and deliver results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and administration of Geotab’s employee benefits programs across multiple…
Added 2 days ago
UO
CRC (Tier II) Climate-Resilient Agroecosystems - Assistant Professor (tenure track)
University of British Columbia
Kelowna, BC · UBCO | Science Building (SCI)
- Full-time
…federal, provincial, and partner-supported sources. They will lead innovative research on improving the understanding and management of climate-resilient agroecosystems, whether through…
Added 2 days ago
T
Data Center Manager
TEKsystems
Calgary, AB
- $110,000 to $115,000 CAD / year
- Full-time
…infrastructure managers, ensuring that all electrical, mechanical, security, fire life safety, and customer support activities are executed safely, efficiently, and to the highest…
Added 2 days ago
TU
CRC (Tier II) Climate-Resilient Agroecosystems - Assistant Professor (tenure track)
The University of British Columbia
Kelowna, BC
- Full-time
…federal, provincial, and partner-supported sources. They will lead innovative research on improving the understanding and management of climate-resilient agroecosystems, whether through…
Added 2 days ago
G
Manager, Global Benefits
Geotab
Waterloo, ON
- Full-time
…our growth and deliver results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and administration of Geotab’s employee benefits programs across multiple…

Okta

Sr. Customer Success Manager

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, surface customer feedback, manage renewal risks, and identify expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting, preferably with large enterprises and technical SaaS products. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Executive Stakeholder Management
Relationship Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Presentation and Communication
Analytical Thinking
Problem-Solving
Cross-Functional Collaboration
Renewal Risk Management
Expansion Opportunity Identification
SaaS
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Employer Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Advisor
Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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