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Added 11 mins ago
LS
Regional Territory Manager – Building Materials
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
…building relationships, uncovering opportunities, and winning new business. You thrive in a field-based environment, are highly organized, and take pride in delivering exceptional service…
Added 11 mins ago
EL
Medical Director - Oncology
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
Represent the Canadian medical perspective in Global, International Business Unit, and Medical Affairs planning forums, and communicate local research needs to global Development, Medical…
Added 11 mins ago
A
Frontend Software Engineer – React/TypeScript
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
As a global leader in 3D design, engineering, and entertainment software, we help people imagine, design, and make a better world. We accelerate better design through an unparalleled depth…
Added 11 mins ago
V|
Ingénieur(e) d'exécution de projets/Execution Project Engineer
Veolia | North America
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 11 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Kingston, ON
- Full-time
Driving sustainable business results through disciplined execution, talent development, and accountability to key performance metrics
Added 11 mins ago
R
Data Governance Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Data Governance Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 11 mins ago
LV
ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Rouyn-Noranda, QC
- Full-time
Being part of a family-owned business committed to the community
Added 11 mins ago
R
Shop Lead
RideWrap
Whistler, BC
- Full-time
Are you a highly organized leader who wants to drive the daily success of our Whistler shop? We are looking for a Shop Lead to guide our local team, optimize our floor, and ensure every…
Added 11 mins ago
CM
Kitchen Leader
Chipotle Mexican Grill
Calgary, AB
- Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 11 mins ago
UO
Governance Specialist, University Secretariat
University of Calgary
Calgary, AB
- Full-time
Have a post-secondary education (business administration, library and information science, legal, or related fields are considered an asset) combined with a minimum of 5 years of…
Added 11 mins ago
UO
Programming Research Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Undergraduate degree in business administration, education, marketing, psychology, organizational development or related field.
Added 11 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
…reporting and process/procedures/policy/systems improvements and development. Financial Reporting develops, analyzes and reports on the monthly/quarterly/annually financial statements for…
Added 11 mins ago
CM
Kitchen Leader
Chipotle Mexican Grill
Calgary, AB
- Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 11 mins ago
CM
Kitchen Leader
Chipotle Mexican Grill
Calgary, AB
- Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 11 mins ago
LV
ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Quebec, QC
- Full-time
Being part of a family-owned business committed to the community
Added 11 mins ago
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Producer – Live Team (EA SPORTS NHL)
EA SPORTS
Vancouver, BC
- Full-time
…innovation, backed by transparent leadership and sustainable development…
Added 11 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Markham, ON
- Full-time
Driving sustainable business results through disciplined execution, talent development, and accountability to key performance metrics
Added 11 mins ago
TM
Wireless Sales Representative
The Mobile Shop
Oshawa, ON
- Full-time
Training and Development: We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career…
Added 11 mins ago
CM
Kitchen Leader
Chipotle Mexican Grill
Edmonton, AB
- Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 11 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Markham, ON
- Full-time
Driving sustainable business results through disciplined execution, talent development, and accountability to key performance metrics
Added 11 mins ago
CM
Kitchen Leader
Chipotle Mexican Grill
St. Albert, AB
- Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 11 mins ago
CM
Kitchen Leader
Chipotle Mexican Grill
Edmonton, AB
- Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 12 mins ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…of the Academy of Translation Medicine (ATM) by leading the development of a communications and engagement strategy. This role further leads the planning, development, and execution of…
Added 12 mins ago
T
Customer Experience Associate - Chipman Hill
TD
Saint John, NB
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 mins ago
T
Personal Banking Associate Trainee - O'Brien, VSL (Full-time, 37.5h/week)
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Okta

Sr. Customer Success Manager

Oakville, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and product adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, represent customer feedback, and identify renewal risks and expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting with large, complex enterprise customers, preferably for a technical SaaS product. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel of up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Cross-Functional Collaboration
Escalation Management
Customer Advocacy
Product Adoption
Renewal Risk Management
Expansion Opportunities
Presentation Skills
Analytical Skills
Problem-Solving

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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