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Added 11 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 11 mins ago
I
Territory Account Manager
Insight
Montreal, QC
- Full-time
Added 26 mins ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
The incumbent acts as a Sr. Product Manager and manages the design and deployment front-line tools and solutions across our international markets for retail and small business segments. As…
Added 26 mins ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
…affairs, while acting as a strategic consultant related to business analysis, managing indirect taxes, dispute resolution, and global enterprise tax…
Added 26 mins ago
GD
GARAGE - Store Manager - Les Avenues Vaudreuil
Groupe Dynamite, Inc Garage
Vaudreuil-Dorion, QC · Vaudreuil, Quebec
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 26 mins ago
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GARAGE - Store Manager - Carrefour Angrignon
Groupe Dynamite, Inc Garage
Montreal, QC · LaSalle, Quebec
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 26 mins ago
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Store Manager - Smart Centres Woodstock
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Woodstock, ON
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 41 mins ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
The GSAD Solution Architect will take a lead in providing sales support and solution configuration on large, complex, Consulting and Managed Services deals and working with other SAs within…
Added 41 mins ago
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Technical Sales Representative
JMC HR Consulting
Moncton, NB
- Full-time
Reporting to the General Manager, this role combines business development and technical sales in the overhead crane and material handling industry. The successful candidate will build…
Added 41 mins ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
The ideal candidate is a proven business developer with an established network in British Columbia’s commercial real estate, development, property management, and construction industries.…
Added 56 mins ago
AI
General Labourer (Non Ferrous)
American Iron & Metal (AIM)
Sudbury, ON · Greater Sudbury, ON
- Full-time
…years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing…
Added 1 hour ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Ottawa, ON · Kanata, ON
- Temporary
Must exercise independent judgment and discretion partnering with Store Sales Manager and/or Assistant Managers, as needed
Added 1 hour ago
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Jr Project Controls Analyst
RECRUITMENT PARTNERS INC.
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Added 1 hour ago
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Project Planner / Planificateur de projet
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Montreal, QC
- Full-time
…systems (scheduling, estimating, cost control, procurement and business development) with knowledge of high voltage…
Added 1 hour ago
FF
Part-Time Sales Associate - Famous Footwear CAN
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Concord, ON
- Part-time
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Added 1 hour ago
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Accounting Analyst
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Accounting Analyst, reporting directly to the Senior Manager, General Accounting, is responsible for processing monthly, quarterly, and annual accounting activities. In this role, the…
Added 1 hour ago
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Calgary, AB
- Full-time
Drive revenue growth and achieve revenue targets through consultative sales and development of strategic proposals. Manage and grow your client base while identifying new business…
Added 1 hour ago
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Senior Inside Sales Representative (Stainless Steel industry)
TalentSphere Staffing Solutions
Montreal, QC
- Full-time
Keywords: Account Rep, Inside Sales Rep, Stainless Territory Rep, Senior Account Rep, Business Development Manager, Saint-Laurent, Longueuil, Dorval, Laval, Saint-remi, Beloeil,…
Added 1 hour ago
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Winnipeg, MB
- Full-time
The Operations Manager – MRF oversees daily processing, maintenance coordination, and workforce management within a high-volume Material Recovery Facility (MRF). This role drives production…
Added 1 hour ago
EH
ECH - Design Merchandiser
Empire Homes
Caledonia, ON
- Full-time
…upgrade options, & displays to ensure the Design Centre maximizes sales potential.The Design Merchandiser collaborates with Procurement & Design to execute product implementation &…
Added 1 hour ago
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Assistant Branch Manager
RBC
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 1 hour ago
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Senior Personal Banker - Home Borrowing
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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…dental benefits, tuition assistance, and continuous learning and…
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Assistant Manager, Insurance Accounting
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Burnaby, BC · *Head Office
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As the Assistant Manager, Insurance Accounting, you’ll play a hands-on leadership role supporting full-cycle insurance accounting, financial and regulatory reporting, internal controls, and…
Added 1 hour ago
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Privacy and AI Program Manager
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- Full-time
- Remote
…people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help…

Okta

Sr. Customer Success Manager

Oakville, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and product adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, represent customer feedback, and identify renewal risks and expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting with large, complex enterprise customers, preferably for a technical SaaS product. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel of up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Cross-Functional Collaboration
Escalation Management
Customer Advocacy
Product Adoption
Renewal Risk Management
Expansion Opportunities
Presentation Skills
Analytical Skills
Problem-Solving

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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