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Added 4 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Cold Lake, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 4 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Saint-Eustache, QC
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 4 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 4 mins ago
T
Project Manager, Buildings & Facilities (Contract)
Tiree
Calgary, AB
- Full-time
This is a contract opportunity based in Calgary, Alberta. As a Project Manager, you will guide buildings and facility projects from early planning and design through to construction,…
Added 4 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Leduc, AB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 4 mins ago
CR
Cook - Part-time
COGIR Real Estate
Kitchener, ON
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 4 mins ago
T
DCO
TEKsystems
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
…activities. The DCO role reports directly to the Data Center Manager. Main Responsibilities Responsible for Facility Health & Safety Management of both preventative and corrective…
Added 4 mins ago
LP
Revenue Coordinator - Elmhurst, Illinois
LAZ Parking
Burlington, ON
- $26 to $28 USD / hour
- Full-time
Perform all related tasks as assigned by supervisors/manager.
Added 4 mins ago
G-
Operations Manager
GFL - Sewer Technologies Division
Winnipeg, MB
- Full-time
The Operations Manager – MRF oversees daily processing, maintenance coordination, and workforce management within a high-volume Material Recovery Facility (MRF). This role drives production…
Added 4 mins ago
AU
Security Guard - Full Time
Allied Universal
Waterloo, ON
- $18 CAD / hour
- Full-time
Must be able to stand and remain on their feet for almost the entire shift while actively monitoring and patrolling the retail store. This position requires prolonged standing and…
Added 4 mins ago
SE
Production Assembler - 6 Month Contract
Schneider Electric
Victoria, BC
- Contract
…who are B.C. residents. On top of this, you will receive a shift premium of $5 per hour, only for hours worked between 6:00 PM to 6:00 AM. Our salary ranges are determined by including…
Added 4 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Kamloops, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 4 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Kamloops, BC
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 4 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Kamloops, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 4 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Oakville, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 19 mins ago
V
Privacy and AI Program Manager
Visier
Remote, Canada
- Full-time
- Remote
…people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help…
Added 19 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Saint-Eustache, QC
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 19 mins ago
W
(CAN) Customer Service Manager
Walmart
Oakville, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 19 mins ago
W
(CAN) Asset Protection Associate
Walmart
Langley (District), BC
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 19 mins ago
D
Food Service Associate / Sandwich Maker
Dexterra
Abbotsford, BC
- $19 to $20 CAD / hour
- Full-time
As a Food Services Associate / Cook, reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires…
Added 34 mins ago
FH
Housekeeping Room Attendant (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $20.78 to $21.78 CAD / hour
- Full-time
Reporting to the Housekeeping Supervisor/Manager, your essential job functions include, but are not limited to:
Added 34 mins ago
LF
Forklift Operator - Evening Shift
Leclerc Foods
Brockville, ON
- Full-time
Reporting to the Warehouse Supervisor or Manager, the Shipping/Receiving Clerk performs duties associated with distribution and warehousing, logistics and supply chain management of raw and…
Added 34 mins ago
TF
Manager Safety-1st Shift-RVI-Hanceville
Tyson Foods
Hanceville, BC
- Full-time
The Safety Manager provides leadership, strategic direction, and technical expertise to drive a culture of safety, health, and environmental excellence throughout the facility. As a key…
Added 34 mins ago
HT
Technical Business Solutions Manager – Electrical Systems
HLC Talent
Montreal, QC
- Full-time
By joining our client, a global leader in power grid technologies, you will drive our customers' shift towards resilient, digital, and energy-efficient infrastructures.
Added 34 mins ago
Doorperson/Valet (Part-Time)
Fairmont Hotels & Resorts
Ottawa, ON
Reporting to the Valet Manager, responsibilities and essential job functions include but are not limited to the following:

Okta

Sr. Customer Success Manager

Oakville, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and product adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, represent customer feedback, and identify renewal risks and expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting with large, complex enterprise customers, preferably for a technical SaaS product. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel of up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Cross-Functional Collaboration
Escalation Management
Customer Advocacy
Product Adoption
Renewal Risk Management
Expansion Opportunities
Presentation Skills
Analytical Skills
Problem-Solving

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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