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Added 5 mins ago
S
Account Executive
SamSearch
Canada
- Full-time
We’re hiring an Account Executive to work directly with our founders, close new business, and help shape our growing sales team.
Added 5 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and…
Added 5 mins ago
G
Service Sales Engineer
GRUNDFOS
Oakville, ON
- Full-time
As our new Service Sales Engineer in Oakville, ON, you'll be providing technical and commercial aftermarket support to customers - preparing quotations, coordinating service projects, and…
Added 5 mins ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $110,000 CAD / year
- Full-time
Are you an Account Manager or Technical Sales professional looking for a role where you can take real ownership of a territory, develop your technical knowledge, and progress into more…
Added 5 mins ago
AT
Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
LCMs may handle more than one account or be available to act as a sales specialist for the Maersk sales organization.
Added 5 mins ago
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Recruiter
Speer
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- $50,000 to $70,000 CAD / year
- Full-time
Recruitment will be your primary focus, with occasional support for onboarding coordination, people-related administration, and other operational needs.
Added 6 mins ago
SE
Senior Power System Engineer
Schneider Electric
Quebec, QC · UNAVAILABLE, Ontario · Dollard, Quebec
- Full-time
Must have strong communications skills to effectively communicate with customers, sales reps, and other technical support and inside staff.
Added 6 mins ago
ST
Scientist, Cell Line Development
STEMCELL Technologies
Vancouver, BC · Canada - BC, Vancouver, Station St, Onsite
- Full-time
…standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer,…
Added 21 mins ago
I
Product Marketing Manager
Improvado
Remote, Canada
- Full-time
- Remote
Sales enablement. The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership…
Added 21 mins ago
B
Business Banking Relationship Manager Trainee
BMO
Brandon, MB
- Full-time
…increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction/portfolio. Actively identifies…
Added 35 mins ago
M
Customer Service Representative
MigMig
Vancouver, BC
- Part-time
Resolve issues yourself when you can, and pass technical cases to our product team with clear, complete context
Added 35 mins ago
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Merchandiser - Remote
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- Full-time
Act as TENAQUIP’s sales liaison when on site;
Added 35 mins ago
SI
HACCP Technician
Saputo Inc.
Calgary, AB
- Full-time
The HACCP Technician is a developmental technical role designed for individuals interested in developing a career in food safety systems management. This position provides hands-on…
Added 36 mins ago
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Sales Agronomist II
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SK
- Full-time
Added 36 mins ago
AC
Project Engineer, CC-MPEC
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Montreal, QC
- Full-time
…Manager. In this role, your mission is to be the leader of technical projects Canada-wide from start to finish. Using your excellent planning and organizational skills, you will be…
Added 36 mins ago
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Principal Visual Experience Designer
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- Full-time
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Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, ON
- Full-time
As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You…
Added 36 mins ago
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Senior Product Line Manager
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Markham, ON
- Full-time
…global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications…
Added 36 mins ago
AC
Project Engineer, CC-MPEC
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Mississauga, ON
- Full-time
…Manager. In this role, your mission is to be the leader of technical projects Canada-wide from start to finish. Using your excellent planning and organizational skills, you will be…
Added 36 mins ago
AC
Product Line Manager
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The Product Line Manager will serve as the business owner for assigned product families, working closely with Sales, Engineering, Operations, Finance, Supply Chain and customers to develop…
Added 36 mins ago
LV
KEY HOLDER-EN
La Vie En Rose
Toronto, ON
- Full-time
Performance bonuses (in-store sales or management position)
Added 36 mins ago
Accounting Officer, Reconciliation (GWO)
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Added 36 mins ago
Sales Representative - Industrial Coatings - Greater Vancouver Area
AkzoNobel
Burnaby, BC
Added 50 mins ago
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SEASONAL ASSOCIATE-EN
La Vie En Rose
Cold Lake, AB
- Part-time
Performance bonuses (in-store sales or management position);
Added 50 mins ago
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Associate, Retail Equity Trading
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- Full-time
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Okta

Sr. Customer Success Manager

Oakville, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with their business priorities, and drive retention, customer value, and product adoption. Develop success plans and business reviews, coordinate internal teams to resolve issues, represent customer feedback, and identify renewal risks and expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting with large, complex enterprise customers, preferably for a technical SaaS product. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel of up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Cross-Functional Collaboration
Escalation Management
Customer Advocacy
Product Adoption
Renewal Risk Management
Expansion Opportunities
Presentation Skills
Analytical Skills
Problem-Solving

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Success Plans
Strategic Business Reviews
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Customer Feedback
Product Adoption
Agentic Capabilities
Renewal Risk
Expansion Opportunities
SaaS
Enterprise Security
Identity Security
Artificial Intelligence

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