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Added 6 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
Ensure the department meets or exceeds sales and profitability goals
Added 6 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 6 mins ago
L
Retail Store Manager
Lovisa
Ottawa, ON
- Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 6 mins ago
MB
Social Media Specialist
Maison Birks
Montreal, QC
- Full-time
Establish annual social media objectives and KPIs in collaboration with the Digital Marketing Manager, aligned with brand and business priorities.
Added 6 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
The Business Development Representative (BDR) is a critical frontline member of WoodGreen’s Corporate Engagement and Workforce Solutions Team. We are seeking candidates with experience in…
Added 6 mins ago
HS
Service Manager – Heavy Equipment
Headfield Solutions Pvt Ltd.
Kamloops, BC
- Full-time
We are seeking an experienced Service Manager to oversee the Service Department and manage aftermarket support operations for heavy equipment, including diagnostics, repairs, and…
Added 6 mins ago
L
7724 - Store Manager (H)
Lids
Charlottetown, PE
- $20 to $22 USD / hour
- Full-time
Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Added 6 mins ago
BH
Membership Manager
Black Healthcare Professionals Network
Markham, ON
- Full-time
Minimum of 3 years of experience in membership management, customer experience, sales, business development, community engagement, or a similar role.
Added 6 mins ago
SP
Product Manager - License and Entitlement Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
…Pricing Strategy, Product Management, Engineering, Finance, and Sales Operations, and your business requirements will influence the roadmap for our provisioning systems. This is a hybrid…
Added 6 mins ago
JR
Directeur(trice) régional(e) (Dual Store Manager) Apparel - Premium
JRoss Retail Recruiters
Montreal, QC
- $70,000 to $75,000 CAD / year
- Full-time
As the business continues to grow, they are seeking a Dual Store Manager to oversee two showrooms in Montreal and Laval.
Added 6 mins ago
C
Account Manager
Croesus
Montreal, QC
- Full-time
Internal Collaboration & Projects: Work closely with internal teams (sales, marketing, development) to ensure a cohesive client experience and seamless project execution.
Added 6 mins ago
C
Account Manager
Croesus
Laval, QC
- Full-time
Internal Collaboration & Projects: Work closely with internal teams (sales, marketing, development) to ensure a cohesive client experience and seamless project execution.
Added 6 mins ago
OS
Marketing Manager, Growth & Client Engagement
Opensity Solutions
Burlington, ON
- Full-time
The Marketing Manager, Growth & Client Engagement is responsible for developing and executing marketing strategies that support business growth, strengthen client relationships, and…
Added 6 mins ago
S
Laboratory Manager
SGS
Montreal, QC
- Full-time
The focus of the job description and responsibilities presented below is to outline all of the Laboratory Manager’s operational responsibilities for SGS Canada’s Oil, Gas and Chemicals…
Added 6 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 6 mins ago
M
Store Manager - CF Pacific Center
Mackage
Vancouver, BC
- Full-time
As Store Manager, you are an integral part of our brands’ image and store performance.
Added 6 mins ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
Educational assistance and career development
Added 21 mins ago
OA
Reception Associate - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
Internal and external, training & development opportunities for skill-development and growth
Added 21 mins ago
AB
Account Executive – Group Sales
Alberta Blue Cross
AB · Hybrid
- Full-time
Reporting to the Team Manager, Group Sales, this position focuses on the sale of health benefit plans for small to midsized employer groups. The Account Executive is responsible for…
Added 21 mins ago
Agile Delivery Manager
Upshop
Mississauga, ON
Trusted by over 450+ retailers and operators across 50,000+ locations globally, Upshop helps customers improve sales, reduce waste, increase operational efficiency, and advance food safety…
Added 36 mins ago
F
Salesforce Technical Lead
Finning
Surrey, BC
- Full-time
Reporting to the Software Delivery Manager, the Salesforce Technical Lead is responsible for leading a Salesforce delivery team in the design, development, testing, and release of scalable…
Added 36 mins ago
Senior Sales Manager - CONFIDENTIAL
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Sr. Sales Manager leads the wholesale strategy for the APS brand portfolio, focused on a US account base. They are the main contact for a group of customers across many key segments of…
Added 36 mins ago
Senior Manager, Collateral & Margining Technology (Capital Markets Technology)
Scotiabank
Toronto, ON
…inclusion, applying a coaching mindset, communicating vision and business strategy, and managing succession and development…
Added 36 mins ago
Assistant Manager, Member Services - Cloverdale Branch
Coast Capital Savings
Surrey, Brit
Coach your team of Member Service Representatives in developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
Added 36 mins ago
R
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
RBC
Toronto, ON
- Full-time
As Manager, RMFI Trade Surveillance, you will act as a senior member in the team to lead the daily and periodic reviews of sales and trading activities in Canada to detect potential…

Okta

Sr. Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with customer business goals, and drive retention, satisfaction, and measurable value. Develop success plans and business reviews, coordinate internal teams to resolve issues, advocate for customer feedback, support product adoption, and identify renewal risks and expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting with large, complex enterprise customers, preferably for a technical SaaS product. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel of up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Cross-Functional Collaboration
Escalation Management
Customer Advocacy
Product Adoption
Renewal Risk Management
Expansion Opportunities
Presentation Skills
Analytical Skills
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
SaaS
Identity Security
AI
Agentic Capabilities
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Business Reviews
Success Plans
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Escalation Management
Customer Feedback
Product Adoption
Renewal Risk
Expansion Opportunities
Enterprise Security

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