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Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Added 1 hour ago
M
Licensed Assistant
Manulife
Montreal, QC
- Full-time
Manage the advisor’s calendar, including scheduling meetings, client appointments, and conference calls.
Added 1 hour ago
T
Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
Added 2 hours ago
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Enterprise Network Architect
evertz.io
Burlington, ON
- Internship
You'll be equal parts technical expert, trusted advisor, and communicator - translating complex networking and media-transport concepts into clear recommendations for both engineering teams…
Added 2 hours ago
IW
Advisor, IG Wealth Management, Corporate Channel - Sherbrooke
IG Wealth Management
Quebec, QC
- Full-time
…existing IG clients and earn uncapped variable income. The Advisor, IG Wealth Management, Corporate Channel role is a hybrid role where individuals have the opportunity to work from an IG…
Added 2 hours ago
IW
Advisor, IG Wealth Management, Corporate Channel - Quebec City
IG Wealth Management
Quebec, QC
- Full-time
…existing IG clients and earn uncapped variable income. The Advisor, IG Wealth Management, Corporate Channel role is a hybrid role where individuals have the opportunity to work from an IG…
Added 2 hours ago
FI
Field Sales Representative
Federated Insurance Company of Canada
Mississauga, ON
- Full-time
…business and helping clients succeed? As a Commercial Insurance Sales Agent at Federated Insurance, you'll have the opportunity to build your own portfolio, develop meaningful partnerships…
Added 3 hours ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Tofino, BC
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 3 hours ago
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Account Representative- Sales Training Program (Calgary) January 18, 2027 Start Date
CDW
Calgary, AB
- Full-time
You’ll quickly learn that all sales opportunities here are a chance to forge a relationship, rather than complete a transaction. We’ll teach you everything you need to know to become a…
Added 3 hours ago
C
Account Representative- Sales Training Program (Edmonton) January 18, 2027 Start Date
CDW
Edmonton, AB
- Full-time
You’ll quickly learn that all sales opportunities here are a chance to forge a relationship, rather than complete a transaction. We’ll teach you everything you need to know to become a…
Added 3 hours ago
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Account Representative- Sales Training Program (Ottawa) January 18, 2027 Start Date
CDW
Ottawa, ON
- Full-time
You’ll quickly learn that all sales opportunities here are a chance to forge a relationship, rather than complete a transaction. We’ll teach you everything you need to know to become a…
Added 3 hours ago
RU
Management Consulting Director, Technology
RSM US LLP
Toronto, ON
- Full-time
…Strategy, ERP Strategy, IT Architecture, and complex transformation program leadership. The role requires a leader who can originate opportunities, shape solutions, build trusted executive…
Added 3 hours ago
C
Associate Financial Advisor
CIBC
Walkerton, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 3 hours ago
AC
Admission Advisor
ABM College
Calgary, AB
- Full-time
We are currently seeking a highly motivated, energetic, and results-driven Admissions Advisor to join our team. The ideal candidate will have excellent communication and sales skills, a…
Added 3 hours ago
A
Director, Treasury & Business Intelligence
Avana
Regina, SK
- Full-time
Serve as a trusted financial advisor to the Vice President, Corporate Services and executive leadership.
Added 3 hours ago
SI
HACCP Technician
Saputo Inc.
Calgary, AB
- Full-time
Reporting to the HACCP Advisor, the HACCP Technician supports the maintenance, administration, and continuous improvement of the Plant's HACCP Program and associated food safety systems.…
Added 4 hours ago
EL
Medical Director - Oncology
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
This role is eligible for additional forms of compensation, such as participation in the Lilly Bonus Program.
Added 4 hours ago
SI
HACCP Advisor
Saputo Inc.
Calgary, AB
- Full-time
Reporting to the QA Manager, the HACCP Advisor is responsible for managing the Calgary HACCP Program, including HACCP Plans, Prerequisite Programs, and associated food safety systems. This…
Added 4 hours ago
A
Parts Advisor - South London Nissan
AutoCanada
London, ON
- $35 to $58 CAD / hour
- Other
The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will…
Added 4 hours ago
C
Associate Financial Advisor
CIBC
Strathroy, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 4 hours ago
M
Director of Sales, Canada/ Directeur des ventes, Canada
Marconi
Montreal, QC
- Full-time
Acting as a trusted advisor to military, government, and industry stakeholders, the Sales Director will develop long-term strategic relationships, influence customer requirements, position…
Added 5 hours ago
RC
Service Advisor at Hepson Equipment
Reesink Canada
Brandon, MB
- Full-time
The Service Advisor acts as the central communication link between customers, technicians, and the Service Manager, ensuring exceptional customer service, accurate work order processing,…
Added 5 hours ago
OA
Reception Associate - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Employee Referral Program, Employer RRSP Matching
Added 5 hours ago
M
Sales Enablement Coordinator
Manulife
Vancouver, BC · Toronto, ON · Waterloo, ON
- Full-time
The Sales Enablement Coordinator is an integral member of the Mass Market Sales team, providing administrative and sales support to leadership and internal and external sales colleagues.…
Added 5 hours ago
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Client Advisor
RBC
Regina, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…

Okta

Sr. Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.

The ideal candidate embodies a high-performance mindset - consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.

In this role, you will:

Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines - turning strategy into measurable traction.
Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

You will thrive in this role if you:

Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred.
Are willing to travel up to 25%.

P12580_3591337

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $152,000 CAD - $209,000 CAD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Build trusted relationships with enterprise customers and executives, align Okta solutions with customer business goals, and drive retention, satisfaction, and measurable value. Develop success plans and business reviews, coordinate internal teams to resolve issues, advocate for customer feedback, support product adoption, and identify renewal risks and expansion opportunities.

Requirements

Requires at least five years of experience in customer success, account management, or consulting with large, complex enterprise customers, preferably for a technical SaaS product. Candidates should demonstrate strong executive relationship management, communication, analytical, problem-solving, and cross-functional collaboration skills; enterprise security experience is preferred, and travel of up to 25% is expected.

Skills

Customer Success
Enterprise Account Management
Strategic Advising
Customer Retention
Success Planning
Strategic Business Reviews
Cross-Functional Collaboration
Escalation Management
Customer Advocacy
Product Adoption
Renewal Risk Management
Expansion Opportunities
Presentation Skills
Analytical Skills
Enterprise Security

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Okta
Customer Success
Enterprise Sector
SaaS
Identity Security
AI
Agentic Capabilities
Customer Retention
Customer Experience
Return On Investment
Executive Alignment
Strategic Business Reviews
Success Plans
Key Performance Indicators
Cross-Functional Collaboration
Sales
Customer Support
Engineering
Product
Escalation Management
Customer Feedback
Product Adoption
Renewal Risk
Expansion Opportunities
Enterprise Security

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