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Holiday Customer Service Representative (Fixed Term)
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…confidence to support customers and make their holiday shopping experience…
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Holiday Customer Service Representative (Fixed Term)
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Toronto, ON
- Part-time
…confidence to support customers and make their holiday shopping experience…
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Holiday Customer Service Representative (Fixed Term)
LCBO
Toronto, ON
- Part-time
…confidence to support customers and make their holiday shopping experience…
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Holiday Customer Service Representative (Fixed Term)
LCBO
Toronto, ON
- Part-time
…confidence to support customers and make their holiday shopping experience…
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Holiday Customer Service Representative (Fixed Term)
LCBO
Toronto, ON
- Part-time
…confidence to support customers and make their holiday shopping experience…
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…confidence to support customers and make their holiday shopping experience…

Okta

Staff Technical Program Manager

Toronto, ON, Canada

$131,000 - $180,400 CAD

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Job details

Pay: $131,000 - $180,400 CAD
Experience: 8+ years of Technical Program Management experience, with a demonstrated track record operating at a Senior or Staff level on large-scale, cross-organizational SaaS programs.
Posting language: English
Posted: Oct 6, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta is looking for a Staff Technical Program Manager to join our Toronto team, where you will operate as a senior individual contributor partnering with Engineering, Product Management, and Design to lead programs of large cross-organizational scope. You will drive initiatives spanning multiple teams and multiple product and technical areas, with cross-team dependencies and some ambiguity or risk, delivering outcomes with clear business value and impact.

The qualified candidate will bring strong TPM expertise honed across large-scale SaaS programs, along with the judgment to work with high autonomy and accountability, make independent decisions for the team, and take informed risks. You are a self-motivated individual who thrives on ambiguity and competing priorities, and who is ready to grow into broader organizational influence over time.

Job Duties and Responsibilities:

Own and drive programs of large cross-org scope, spanning multiple teams and multiple product and technical areas, with high autonomy and accountability for successful outcomes.
Develop and implement the frameworks and methods that support program goals and successful outcomes across teams, management, and organizational leadership.
Structure and lead continuous and/or time-bound initiatives with cross-team dependencies by clarifying priorities, enabling execution of deliverables, and providing continuous transparency to stakeholders.
Serve as the overall program owner, working closely with team members to guide and coach them, while enabling the team to be empowered and accountable.
Be the program's voice to leadership, partners, and stakeholders, maintaining overall alignment; be on the front lines to handle replans, scope changes, and business pivots while keeping the team cohesive and progressing.
Anticipate and mitigate risk by maintaining close involvement with team goals and challenges, applying technical and domain expertise, and keeping the big picture in view; see beyond the immediate horizon to proactively identify risks and implement mitigations or contingencies.
Partner with leadership to understand organizational goals and priorities, incorporating them into program strategy, planning, and delivery decisions.
Elevate the throughput and effectiveness of teams and individuals; act as an advisor and mentor to less senior TPMs, leveraging your expertise and experience as an example for others.
Champion continuous improvement and agile best practices, looking for ways to optimize or push boundaries at a broader program level, and bring data-driven proposals for change to leadership for buy-in.

Minimum REQUIRED Knowledge, Skills, and Abilities:

8+ years of Technical Program Management experience, with a demonstrated track record operating at a Senior or Staff level on large-scale, cross-organizational SaaS programs.
Demonstrable experience navigating interdependencies affecting complex, cross-organizational programs (product and engineering alignment, engagement models, communications, and change management).
Experience driving programs end-to-end, from inception through General Availability and go-to-market.
Broad systemic understanding across technical disciplines, with solid technical understanding of product functionality, fundamental security concepts, and customer value; able to advise and consult with other teams on program approaches and best practices.
Experience interacting with leadership at all levels to strategize, advise, and build strong alignment on plans, progress, and desired outcomes.
Experience mentoring and coaching less senior TPMs.
Strong verbal and written communication skills, with the ability to tailor messaging for audiences ranging from individual contributors to senior leadership.
Strong leadership skills; able to independently influence and resolve conflict across teams with competing priorities.
Self-starter who thrives in an ambiguous, fast-paced, and constantly changing environment.

Education and Training:

Bachelor's degree or equivalent experience.
Training in Agile and Scrum preferred.

#P8305_3573441

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:

$131,000 - $180,400 CAD

The Okta Experience

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

The Staff Technical Program Manager will lead large-scale, cross-organizational programs by partnering with engineering, product, and design teams to deliver business value. They are responsible for driving program strategy, mitigating risks, and mentoring less senior team members while ensuring alignment with organizational goals.

Requirements

Candidates must have 8+ years of technical program management experience, specifically with large-scale SaaS programs and cross-functional leadership. A bachelor's degree or equivalent experience is required, along with strong communication skills and the ability to navigate complex, ambiguous environments.

Skills

Technical Program Management
SaaS
Cross-organizational leadership
Product management
Engineering alignment
Change management
Agile
Scrum
Risk mitigation
Strategic planning
Mentoring
Stakeholder management
Communication
Conflict resolution
Security concepts

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP with a match
Healthcare spending
Telemedicine
Paid leave
PTO
Parental leave
Equity
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Program Management
SaaS
AI
Identity Security
Agile
Scrum
Cross-functional
Product Management
Engineering
Risk Management
Strategic Planning
Stakeholder Management
Mentorship
Change Management
Go-to-market
Infrastructure
Leadership
Data-driven
Systemic understanding
Technical strategy

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