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Added 18 hours ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
…systems, and working closely across product, operations, and customer teams, you’ll do well…
Added 2 days ago
M
Premium Support Program Manager
Meltwater
Toronto, ON
- Full-time
…themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges…
Added 2 days ago
TH
Case Manager, Bilingual (Fixed Term, 1-year)
Teladoc Health
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Case Manager ensures the well-being of members/patients and guides them through their healthcare journey. As part of a specialized team, including Case Coordinators, physicians and…
Added 2 days ago
AE
Sr Mgr-Digital Product Mgmt
American Express
Toronto, ON
- Full-time
Work with Go-to-Market partners on positioning, training inputs, launch communications, FAQs, customer success, and feedback loops.
Added 2 days ago
S
Product Manager
SWTCH
Toronto, ON
- Full-time
We are looking for a dedicated, hard-working Product Manager who will be a key part of the SWTCH development team. You will be overseeing the entire product lifecycle, from ideation to…
Added 2 days ago
SE
Product Manager
SWTCH Energy Inc.
Remote, Canada
- Full-time
- Remote
We are looking for a dedicated, hard-working Product Manager who will be a key part of the SWTCH development team. You will be overseeing the entire product lifecycle, from ideation to…
Added 2 days ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- Full-time
Establish measurable success criteria that reflect customer value, product adoption, and business outcomes.
Added 2 days ago
D
Commercial Principal, Corporate Insights – Technology & Software (North America)
Dialectica
Montreal, QC
- Full-time
You will sell to the teams that make the big calls at software, SaaS, internet and technology companies: corporate strategy, corporate development and M&A, product, and go-to-market…
Added 2 days ago
C
Director of Information Technology
CarltonOne
Markham, ON
- Full-time
Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We…
Added 2 days ago
SI
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP IT Business Systeme
Montreal, QC
- Full-time
Establish measurable success criteria that reflect customer value, product adoption, and business outcomes.
Added 2 days ago
PG
Senior Customer Success Manager
PowerSchool Group LLC
Canada
- Other
The Customer Success Manager (CSM) is responsible for ensuring customers realize and sustain measurable value from their PowerSchool investment. This role goes beyond relationship…
Added 2 days ago
IR
Customer Marketing Manager
Info-Tech Research Group
Canada
- Full-time
McLean & Company is looking for a strategic, hands-on Marketing Manager to help strengthen customer relationships and drive engagement across our member base. You will own the planning and…
Added 2 days ago
R
Director of Growth
Rokt
Toronto, ON
- $212,000 to $250,000 CAD / year
- Full-time
…Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits…
Added 2 days ago
R
Director of Growth
Rokt
Toronto, ON
- $212,000 to $250,000 CAD / year
- Full-time
…Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits…
Added 3 days ago
A
Manager of Strategic Customer Success
Ashby
Canada
- Full-time
Hi, I’m Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space. One of our operating…
Added 3 days ago
A
Mid-Market Customer Success Manager - Americas
Ashby
Canada
- Full-time
You have a strong track record of Customer Success experience in B2B SaaS (at least two years), supporting customers through the adoption and long-term optimization of complex technologies.…
Added 3 days ago
M&
Customer Marketing Manager
McLean & Company
Canada
- Full-time
McLean & Company is looking for a strategic, hands-on Marketing Manager to help strengthen customer relationships and drive engagement across our member base. You will own the planning and…
Added 3 days ago
J
Strategic Account Manager
JAGGAER
Canada
- Full-time
10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles.
Added 3 days ago
D
Customer Marketing Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We’re hiring a Customer Marketing Manager to turn customer relationships into measurable retention, advocacy, and revenue growth. You’ll join Directive’s internal marketing team and build…
Added 3 days ago
Senior Integrated Campaigns Manager
Varicent
Ottawa, ON
…market - we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize…
Added 3 days ago
Senior Customer Marketing Manager
Varicent
Vancouver, BC
…market - we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize…
Added 4 days ago
A
Demo Engineer
Ashby
Canada
- Full-time
📊 You’ve built demo environments, demo data, or sandbox/trial environments at a SaaS company before.
Added 4 days ago
C&
Product Manager
Cast & Crew
Burnaby, BC · British Columbia-Local
- Part-time
Collaborate with cross-functional teams like Sales, Customer Success, Implementations, Support and Payroll Operations teams to gather and incorporate product feedback into the roadmap
Added 4 days ago
SC
Customer Success Manager - Mid Market
SPS Commerce
Toronto, ON · CA ON Toronto Office
- Full-time
Position Summary: We are seeking a Customer Success Manager II to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's…
Added 4 days ago
A
Senior Program Manager, M&A Operations
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Align program and project management workstreams across Sales, Marketing, and Customer Success to achieve coordinated delivery

Okta

Technical Account Manager (Canada - Enterprise - Auth0)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 11, 2027
Posting language: English
Posted: Oct 13, 2026

Original job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Technical Account Manager (TAM) – Enterprise - Auth0

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Opportunity

Platform Focus: Primary focus on Customer Identity Cloud (Auth0), with foundational technical engagement across Workforce Identity Solutions (Okta).
Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Enterprise Accounts segment team, managing accounts across various core industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for key accounts, focusing on developer-focused customer identity architecture, API integrations, hands-on prototyping, and broad deployment strategies across Auth0 and Okta environments.

Identity Solutions & Technologies You Will Support

The Okta platform secures identities across every part of the lifecycle. You will focus primarily on developer-centric customer identity environments while supporting core workforce solutions:

Customer Identity Cloud (Auth0) & Developer Tools (Primary Focus):
- Modern authentication and authorization protocols (OAuth 2.0, OIDC).
- Direct API management and endpoint testing using Auth0 Management & Authentication REST APIs.
- Auth0 Universal Login, custom login flows, and modern developer SDKs (e.g., Auth0 SPA JS, Auth0 React, Auth0 Next.js, Auth0 Python/Node.js).
- Platform extensibility and custom logic using Auth0 Actions and webhooks.
- Multi-tenant application architectures, social login, B2B/B2C identity federation, and custom database connections.
Workforce Identity (Okta):
- Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, and Universal Directory.
- Identity Governance & Administration (IGA): Lifecycle Management and automated provisioning (SCIM).
- Identity Threat Detection & Response (ITDR): Syslog monitoring, threat detection, and signal integrations.

What You'll Be DoingEnterprise Account Partnership & Influence

Build deep, long-lasting relationships with customer engineering leads, product architects, and technical decision-makers as their primary technical advisor.
Masterfully apply technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy.
Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives.

Prototyping, Technical Execution & Advocacy

Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs (such as custom Auth0 Universal Login branding, OAuth 2.0 grant flow implementations, and Auth0 Actions scripts).
API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Auth0 and Okta REST APIs (executing CRUD operations for users, roles, and application configurations).
Complex Problem Resolution: Dissect multi-faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering.
Advocate for customer technical needs within cross-functional product and engineering teams.

Thought Leadership & Team Enablement

Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads.
Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team.
Mentor peers, upskilling team capability with a focus on developer SDKs, API integrations, and Auth0 extensibility.

What You'll Bring to the Role

Experience: 5+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate.
Domain Knowledge: 3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development.
Education & Certifications: BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience). Auth0 Certified, Okta Certified, or equivalent industry certifications preferred.

Technical Mastery

Identity Protocols: Deep, practical mastery of modern web authentication and authorization standards, specifically OAuth 2.0 (Authorization Code + PKCE, Client Credentials, etc.) and OpenID Connect (OIDC), alongside standard SAML 2.0 federation.
API Prototyping Tools: Advanced experience working with REST APIs, webhooks, and tools like Postman to test API endpoints, manage collections, and demonstrate programmatic workflows.
Development & Scripting: Strong hands-on ability to read, modify, or build simple web applications (e.g., JavaScript/TypeScript, Node.js, Python, React) to demonstrate authentication routing, protected routes, token validation, and Auth0 SDK integration.
Customer Identity Patterns: Solid understanding of B2B and B2C identity patterns, tenant management, social identity providers, enterprise connections, and user migration strategies.
Workforce & Provisioning Basics: Familiarity with core Workforce Identity concepts (SSO, SCIM provisioning, SaaS integrations) to support hybrid account requirements.

Communication & Leadership

Excellent communication skills, capable of speaking fluently with developer teams, software architects, and engineering leadership.
Comfortable performing live technical demonstrations, API troubleshooting in Postman, and whiteboarding complex system architecture.
Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries.

P21766_3547780

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:: $122,000 USD - $168,000 USD

The Okta Experience

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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More about this job

Responsibilities

Serve as a trusted technical advisor to enterprise customers, designing scalable customer identity architectures and resolving complex identity and integration challenges across Auth0 and Okta. Build and demonstrate prototypes, APIs, and technical guidance; enable customer developers and advocate for customer needs with internal product and engineering teams.

Requirements

Requires at least five years of related professional experience, including three years in a technical account management, solution architecture, technical consulting, or developer advocacy role, and three years in customer identity, API security, web/mobile authentication, or modern application development. Candidates should have practical expertise in OAuth 2.0, OIDC, SAML, REST APIs, Postman, and application development, along with strong customer communication skills; a relevant degree or equivalent experience is expected, and industry certifications are preferred.

Skills

Customer Identity and Access Management
OAuth 2.0
OpenID Connect
SAML 2.0
REST APIs
Postman
JavaScript and TypeScript
Node.js
Python
React
Auth0
Okta
API Security
Technical Account Management
Solution Architecture
Customer Technical Advisory

Benefits

Equity
Bonus
Health Insurance
Dental Insurance
Vision Insurance
RRSP With Match
Healthcare Spending Account
Telemedicine
Paid Time Off
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Auth0
Okta
Customer Identity Cloud
Workforce Identity
OAuth 2.0
OpenID Connect
SAML 2.0
REST APIs
Postman
API Security
Customer Identity and Access Management
Single Sign-On
Adaptive Multi-Factor Authentication
SCIM Provisioning
Identity Governance and Administration
Identity Threat Detection and Response
Universal Login
Auth0 Actions
Webhooks
JavaScript
TypeScript
Node.js
Python
React
Proofs of Concept
B2B and B2C Identity
Social Login
Identity Federation
Technical Account Management
Solution Architecture

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