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Old Navy

General Manager - Etobicoke SmartCentre

Toronto, ON, Canada
Etobicoke, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 3-5 years of retail experience leading others
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What you'll do

Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
Drive profitable sales through forecasting and scheduling
Manages store budget for daily operations in support of the P&L
Builds highly productive teams through sourcing, selecting and developing people
Accountable for team performance through coaching and feedback.
Teaches and trains to build capabilities.
Leads the implementation and execution of all Standard Operating Procedures and initiatives
Creates an inclusive environment
Implements action plans to maximize efficiencies and productivity
Performs Service Leader duties
Represents the brand and understands the competitors
Promotes community involvement
Leverages OMNI to deliver a frictionless customer experience
Ensures all compliance standards are met

Who you are

3-5 years of retail experience leading others
College degree or equivalent experience preferred
Demonstrated ability to deliver results
Ability to effectively communicate with customers and employees
College degree preferred
Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
Ability to travel as required
Business Acumen skills
Established time management skills
Strong planning and prioritization skills

Benefits at Old Navy

Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
Competitive Paid Time Off plans.*
Company match for donations and volunteer time*
Registered Retirement Savings Plan
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
Virtual health care 24/7*
Maternity/Parental Top Up.*
See more of the benefits we offer.
For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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More about this job

Responsibilities

Lead the store team to deliver a profitable business plan, achieve key performance metrics, and provide a high-quality customer experience. Drive sales and operational performance through forecasting, scheduling, budget management, merchandising, team development, compliance, and execution of company initiatives.

Requirements

Requires 3–5 years of retail experience leading others, demonstrated ability to deliver results, effective communication, business acumen, and strong time-management, planning, and prioritization skills. A college degree or equivalent experience is preferred; the role also requires schedule flexibility, ability to travel as needed, and ability to lift or carry up to 30 pounds.

Skills

Retail Leadership
Sales Growth
Business Planning
Forecasting
Scheduling
Budget Management
Profit and Loss Management
Team Building
Talent Development
Coaching and Feedback
Performance Management
Standard Operating Procedures
Customer Experience
Merchandising
Time Management
Planning and Prioritization

Benefits

Merchandise Discount
Paid Time Off
Donation Matching
Volunteer Time
Employee Stock Purchase Plan
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Virtual Health Care
Maternity and Parental Top-Up

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Profitable Sales Growth
Business Plan
Key Performance Indicators
Forecasting
Scheduling
Store Budget
Profit and Loss
Customer Operations
Merchandising
Product Operations
Talent Development
Team Performance
Coaching
Training
Standard Operating Procedures
Inclusive Environment
Productivity
Service Leadership
Competitor Awareness
Community Involvement
Omnichannel
Customer Experience
Compliance

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