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Added 44 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Champlain Place
Groupe Dynamite, Inc Garage
Dieppe, NB
- Part-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 44 mins ago
FL
Gérant de magasin / Store Manager
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Montreal, QC
- Full-time
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Senior Account Manager (Base + Commission)
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Accounting Specialist, Accounting Operations
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- Full-time
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Ottawa, ON
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Added 9 hours ago
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Medical Radiation Technologist (CT & X-Ray)
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Completion of a Basic Cardiac Life Support (BCLS) program.
Added 9 hours ago
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Medical Radiation Technologist (CT & X-Ray)
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Medical Radiation Technologist (CT & X-Ray)
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Added 9 hours ago
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Medical Radiation Technologist (CT & X-Ray)
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Added 9 hours ago
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Manager, Finance, Performance & Analytics
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As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 9 hours ago
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Manager Policy and Risk Management
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Temporary Solutions Integration Specialist (up to 8 months)
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Participate, on a rotation basis, in providing after hours support to users throughout the organization. Additional after-hours commitment may be required for application and database…
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…for our region, and we're seeking a Finance & Administration Manager to help support the organization through this period of growth and…
Added 10 hours ago
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Boeing Canada Winnipeg is seeking Network Administrator, reporting to the Senior Information Technology Manager, working out of the Winnipeg, Manitoba, Canada office.
Added 10 hours ago
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Software Development Manager
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Added 10 hours ago
R|
Clinical Research Manager
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- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 10 hours ago
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MRI Technologist
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The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 10 hours ago
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Licensed Practical Nurse (LPN) or Research Nurse
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Support the Team: Assist with various tasks as directed by the manager,

Oldcastle APG

Customer Service Agent-Techniseal, Candiac QC

Candiac, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 27, 2026
Working hours: 39 hours per week
Posting language: English
Posted: Sep 27, 2026

Original job description

Job ID: 527204

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

We Care About Your Health And Future

**Group insurance** + **Employee and Family Assistance Program (EFAP)** and **telemedicine services** from your first day of employment.
**Group RRSP:** employee contributions matched by the employer up to a maximum of **5%**.
**Personal days:** three (3) days per year, prorated based on time worked + **employee product discounts**.
**Vacation:** 4% vacation pay + **paid working days during the holiday shutdown** (2 weeks).

POSITION: Customer Service Agent

Benefits

Techniseal is experiencing significant growth and offers permanent employment opportunities with a comprehensive benefits package. Reporting to the Customer Service Supervisor, the incumbent will be responsible for the following duties:

###

### Responsibilities

Provide efficient customer service via email and telephone.
Respond to pricing inquiries and inventory availability requests.
Obtain transportation cost quotations.
Communicate daily with customers and company representatives.
Recommend the products that best meet customer needs.

###

### Order Entry and Processing

Enter customer orders into the ERP system.
Verify the accuracy of order entries against purchase orders (product codes, pricing, descriptions).
Review agreements and contracts for exceptions.
Calculate transportation costs based on order details.
Ensure inventory availability and location (sand products).

###

### Transportation Coordination

Plan and coordinate transportation.
Prepare all documentation required for product shipments.
Calculate freight rates according to applicable rate schedules.
Monitor and follow up on deliveries.

###

### Administrative Support

Perform various administrative and related tasks in support of the Customer Service Department.

Qualifications

### Required

Fully bilingual (French and English).
Customer service experience, preferably in an industrial/manufacturing environment.
Proficiency in Microsoft Office applications (Word and Excel) and Outlook.
High School Diploma (DES) or equivalent.

###

### Asset Qualifications

Experience within a large retail and distribution organization and familiarity with EDI (Electronic Data Interchange).
Education or experience in transportation/logistics.
Knowledge of an ERP system.

Skills and Competencies

Strong written communication skills and excellent grammar in both French and English.
Customer-focused with excellent interpersonal and communication skills.
Dynamic team player with a strong collaborative mindset.
Strong organizational skills and ability to manage priorities effectively.
Excellent attention to detail and ability to maintain concentration in a fast-paced environment.
Job Type:** Full-time, Permanent
Hours:** 39 hours per week

**What CRH Offers You**

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

Apply About employer

More about this job

Responsibilities

Provide customer service by phone and email, respond to pricing and inventory inquiries, recommend products, and enter and verify customer orders in the ERP system. Coordinate transportation and shipments, prepare shipping documentation, calculate freight costs, monitor deliveries, and provide administrative support to the customer service department.

Requirements

Applicants must be fluent in French and English, have customer service experience, be proficient in Microsoft Word, Excel, and Outlook, and hold a high school diploma or equivalent. Strong written communication, interpersonal, organizational, prioritization, and attention-to-detail skills are required; experience with ERP systems, EDI, logistics, or large retail and distribution organizations is an asset.

Skills

Customer Service
Order Entry
Order Processing
Transportation Coordination
Freight Rate Calculation
Inventory Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP Systems
EDI
Written Communication
Bilingual Communication
Organization
Attention to Detail
Prioritization

Benefits

Group Insurance
Employee and Family Assistance Program
Telemedicine Services
Group Retirement Savings Plan
Personal Days
Employee Product Discounts
Vacation Pay
Paid Holiday Shutdown
Medical Benefits
Dental Benefits
Disability Benefits
Health and Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Entry
Order Processing
ERP System
Electronic Data Interchange
EDI
Microsoft Word
Microsoft Excel
Microsoft Outlook
Transportation Coordination
Transportation Logistics
Freight Rates
Shipping Documentation
Inventory Availability
Product Codes
Purchase Orders
Pricing
Delivery Monitoring
Wholesale Building Materials
Manufacturing
Distribution
French
English
Customer Communication
Administrative Support

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