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Added 2 mins ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Ottawa, ON · Kanata, ON
Full-time
As a Enterprise Sales Manager you will manage a sales team across Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage your…
Added 2 mins ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON
Full-time
As a Enterprise Sales Manager you will manage a sales team across Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage your…
Added 2 mins ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Montreal, QC
Full-time
As a Enterprise Sales Manager you will manage a sales team across Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage your…
Added 17 mins ago
Finance Manager
Davis Automotive Group
Medicine Hat, AB
Full-time
Davis GMC Buick in Medicine Hat is seeking an enthusiastic and goal-oriented Finance Manager to join our Sales team.
Added 31 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 32 mins ago
Personal Banking Associate
TD
Fort Erie, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 32 mins ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
…supporting thousands of employees across Ontario. The Senior Manager, Real Estate Strategy & Planning serves as a key strategic leader responsible for developing long-term capital plans,…
Added 46 mins ago
Director, Sales - FSOP
CONA Services
Toronto, ON
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 46 mins ago
Director, Sales - Food Service On Premise
CONA Services
Toronto, ON
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 1 hour ago
Hospital to Home (H2H) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
Sales Consultant
Leons Furniture Limited
Vernon, BC
$37,960 to $70,000 CAD / year
Full-time
Assist customers with their purchases through relationship selling
Added 2 hours ago
AI Mobile Engineer- IOS
Zafin
Toronto, ON
Full-time
…banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex…
Added 2 hours ago
Manager, Commuter Services
University of Victoria
Victoria, BC
Full-time
Reporting to the Senior Manager, Commuter & Administrative Services, the Manager, Commuter Services, is responsible for managing the delivery of front office services, including sales of…
Added 2 hours ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 2 hours ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 2 hours ago
Product Manager – Senior - RQ11636
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Product Manager with strong expertise in product planning, product lifecycle management, customer experience, product strategy, requirements management,…
Added 2 hours ago
Product Manager – Senior - RQ11636
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Product Manager with strong expertise in product planning, product lifecycle management, customer experience, product strategy, requirements management,…
Added 2 hours ago
Product Manager – Senior - RQ11636
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Product Manager with strong expertise in product planning, product lifecycle management, customer experience, product strategy, requirements management,…
Added 2 hours ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 2 hours ago
Regional Sales Manager, Manitoba
ROBINSON
Winnipeg, MB
Full-time
Reporting to the Regional Manager, the Regional Sales Manager plays a pivotal role in driving sales and margin growth while strengthening relationships with customers, suppliers and…
Added 2 hours ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Montreal, QC · Ottawa, ON
Full-time
As a Enterprise Sales Manager you will manage a sales team across Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage your…
Added 3 hours ago
Branch Manager
Manufacturing Job Site
Summerside, PE
Full-time
We're looking for an experienced and driven Branch Manager to lead our Summerside, PEI team. This is an exciting opportunity to build relationships, support a talented team, and drive the…
Added 3 hours ago
Corporate Tax Partner
DSW ABL Advisory
Burlington, ON
Full-time
…roadmap to partnership, agreeing on key milestones and a tailored development programme to support you in achieving your…
Added 6 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…

Oldcastle Infrastructure

Customer Experience Specialist

Candiac, QC, Canada

Apply by: Oct 20, 2026
Experience: This is an entry level position (~1-2 years' experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.
Posting language: English
Posted: Sep 20, 2026

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Original job description

Job ID: 526949

[[FLSAStatus]]

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

**Job Summary**

This person will be responsible for promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years' experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.

**Job Location**

This role will be based in our facility in Candiac, QC.

**Job Responsibilities**

Process submissions, support customers' quotes, orders, and inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering and sales
Create cases in NetSuite for customer issue resolution and product design
Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
Effective Team Player with the ability to work independently
Energetic, able to provide and receive feedback
A willingness to take instruction and be accountable for their duties
Skilled user in MS Office programs (NetSuite a plus)
Customer focused; dedicated to meeting the expectations of internal and external customers
Able to organize and prioritize work in an effective manner
Able to deal with client escalations in a respectful and effective manner
Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.

**Job Requirements**

At least 1-2 years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of excel
Detail oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment

**What CRH Offers You**

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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More about this job

Responsibilities

The specialist will manage customer inquiries, quotes, and orders while maintaining professional relationships within a specified market. They are responsible for coordinating with internal departments like transportation, planning, and engineering to ensure effective issue resolution.

Requirements

Candidates must have 1-2 years of customer service experience in an office environment, with a preference for manufacturing or logistics backgrounds. Proficiency in MS Office and strong interpersonal communication skills are required for this role.

Skills

Customer service
Order processing
Quote management
Communication
Relationship management
MS Office
NetSuite
Problem solving
Time management
Collaboration
Attention to detail
Multi-tasking
Adaptability
Conflict resolution

Benefits

Medical
Dental
Disability benefits
Health and wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Manufacturing
Logistics
NetSuite
MS Office
Infrastructure
Precast concrete
Order management
Quote processing
Client escalations
Relationship management
Communication
Teamwork
Data entry
Problem resolution
Construction
Building solutions

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