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Added 21 mins ago
Benefits Administrator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Under the direction of the Manager, Benefits, assists in the management of UBC’s benefit plans to ensure the delivery of services, programs, and communications are aligned with the…
Added 21 mins ago
Manager, Payroll Operations & Control
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
The Manager, Payroll Operations & Control will be a key driver and contributor in implementing procedures to enhance segregation of duties, physical security of payroll information, and…
Added 36 mins ago
Supervisor, Marketing
Access Communications
Regina, SK
Full-time
Initiates research, development, and implementation of new marketing programs for Commercial Business and Residential products, working collaboratively with the internal Marketing team and…
Added 1 hour ago
Warehouse Person
Barminco
Dease Lake 9, BC
Full-time
…northern British Columbia. Working a FIFO rotation of 14-shifts on and 14-shifts off. Reporting to the Project Manager or designate, the successful candidate will be responsible for the…
Added 1 hour ago
Consultant, Government Grants
Ryan
Mississauga, ON
Full-time
The Consultant Government Grants (“Consultant”) will be responsible for researching and preparing all hiring and training grants for all clients, and assist with the compliance reporting…
Added 1 hour ago
Warehouse Person
Perenti Group Services Pty Ltd
Dease Lake 9, BC
…northern British Columbia. Working a FIFO rotation of 14-shifts on and 14-shifts off. Reporting to the Project Manager or designate, the successful candidate will be responsible for the…
Added 1 hour ago
Sr HRBP, Personal & Business Banking Headquarters
BMO
Toronto, ON · FCP
Full-time
Lead leadership and succession planning for business supported.
Added 2 hours ago
Social Media & Content Manager
St. Andrew's School
Brampton, ON · Regional Municipality of Peel, ON
Full-time
St. Andrew’s School develops the independence, character, mind, and spirit of its students to prepare them for lives of citizenship, service, and purpose. Be at the center of this mission…
Added 2 hours ago
Conversational MoveWorks AI Business Analyst (P2)
Apex Systems
Mississauga, ON
$100 to $110 USD / hour
Full-time
Employee task automation and manager self service capabilities
Added 2 hours ago
Manager, Payroll Operations & Control
University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
The Manager, Payroll Operations & Control will be a key driver and contributor in implementing procedures to enhance segregation of duties, physical security of payroll information, and…
Added 3 hours ago
On-Call Child Care Program Leader – South Okanagan
YMCA of Southern Interior BC
Penticton, BC · Penticton 1, BC
Part-time
Assist in planning and delivering programs aligned with YMCA values (Respect, Responsibility, Honesty, Caring, Inclusiveness)
Added 3 hours ago
Pre-Planning Director
Arbor Memorial Inc.
Cavan-Monaghan, ON
Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 3 hours ago
Senior Product Manager, Cross Platform Experience
Manulife
Toronto, ON · Waterloo, ON
Full-time
The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and…
Added 4 hours ago
Social Worker, Hope to Health Primary Care Clinic
Providence Healthcare
Vancouver, BC
Temporary
Reporting to the Clinical Operations Manager and receiving overall professional guidance from the Professional Practice Leader, Social Work, the position supports the interdisciplinary team…
Added 4 hours ago
Senior Healthcare Employer Marketing Manager
Risepoint
Canada
Full-time
The Senior Healthcare Employer Marketing Manager independently owns the Healthcare Employer Marketing workstream within Risepoint's Healthcare Employer First strategy. Reporting to the…
Added 4 hours ago
Benefits Administrator
University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Under the direction of the Manager, Benefits, assists in the management of UBC’s benefit plans to ensure the delivery of services, programs, and communications are aligned with the…
Added 4 hours ago
Executive Director
Tk̓emlúps te Secwépemc
Kamloops, BC
Full-time
The Executive Director (ED) of the Tk̓emlúps te Secwépemc Cmelám̓cten provides overall leadership, strategic direction, and operational management for a new Cmelám̓cten under Cmelám̓cten…
Added 4 hours ago
Superviseur, Transport / Transportation Supervisor
Sysco Canada Inc.
Boucherville, QC
Full-time
Added 4 hours ago
Data Migration Lead
SE Health
Markham, ON
Contract
Develop and maintain the overall migration strategy, roadmap, and execution plan in collaboration with the RCH senior project manager as part of the broader program plan.
Added 4 hours ago
Recruiter
Guardteck Security Corp.
Burnaby, BC
$60,000 to $70,000 CAD / year
Full-time
Build and maintain partnerships with colleges, universities, and vocational programs to develop early-career pipelines
Added 4 hours ago
Senior Manager, Colleague Experience & Business Management (Marketing)
TD
Toronto, ON
Full-time
In addition, the Senior Manager will provide leadership for selected Business Management and Operations activities that enable the Marketing function to operate effectively as required. For…
Added 4 hours ago
Sr. Director, Human Resources
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Lead organizational design, workforce planning, talent reviews, succession planning and leadership development.
Added 4 hours ago
Strategic Client Relationship Manager
Encore Travel
Montreal, QC
Full-time
As Account Manager, you are the trusted strategic partner to a portfolio of clients and the central relationship across every stakeholder in their travel program: executives, procurement,…
Added 5 hours ago
Talent & Culture Business Partner
Haventree Bank
Toronto, ON
Full-time
Reporting to the Senior Manager, Talent and Culture, the Talent and Culture Business Partner serve as a trusted partner to the business, leaders and employees providing hands-on support…
Added 5 hours ago
Senior Manager, People Operations
Photonic Inc.
Coquitlam, BC
$140,800 to $193,600 CAD / year
Full-time
We're seeking an experienced and ambitious Senior Manager, People Operations to help shape the future of how we work. Reporting directly to the VP, Human Resources, this role offers a…

Oldcastle Infrastructure

Customer Experience Specialist

Langley (District), BC, Canada
City of Langley, BC, Canada

Pay: The hourly pay rate is $24-$25/hr
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 527071

[[FLSAStatus]]

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

**Job Summary**

This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

**Job Location**

This is a hybrid position based out of our facility in Langley, BC.

**Job Responsibilities**

Process and support customers' orders and inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering and sales
Create cases in NetSuite for customer issue resolution and product design
Basic understanding of processing EDI orders
Working with customers to create return authorizations

**Job Requirements**

2+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of excel
Detail-oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment

**Compensation**

The hourly pay rate is $24-$25/hr
RRSP / group retirement savings program
Short-term and long-term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays

**What CRH Offers You**

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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More about this job

Responsibilities

Process customer orders, estimates, and inquiries by phone and email, providing timely updates and professional support. Coordinate with transportation, planning, engineering, and sales teams, and use NetSuite to document customer issues and support product design and returns.

Requirements

Requires at least two years of customer service experience in an office environment; manufacturing or logistics experience is preferred. Candidates should communicate effectively, use Excel comfortably, manage multiple tasks with attention to detail, and work calmly and flexibly in a fast-paced team environment.

Skills

Customer Service
Order Processing
Quotation Preparation
Written Communication
Oral Communication
Microsoft Excel
Multitasking
Attention to Detail
Problem Solving
Teamwork
Adaptability
Email Support
EDI Order Processing
Return Authorizations
NetSuite

Benefits

Short-Term Disability Benefits
Long-Term Disability Benefits
Life Insurance
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Health and Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Order Processing
Estimates
Quotations
Customer Relationships
Email Support
Order Status Updates
Transportation Coordination
Planning
Engineering
Sales
NetSuite
Customer Issue Resolution
Product Design
EDI Orders
Return Authorizations
Microsoft Excel
Manufacturing
Logistics
Office Environment
Fast-Paced Team Environment
Communication
Multitasking
Attention to Detail

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