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Added 23 mins ago
Senior Data Solutions Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
…transactions, valuations, and market data. As a Senior Data Solution Engineer, reporting to the Senior Manager, Investment Data Operations, you will own outcomes from first detection…
Added 23 mins ago
Implementation Consultant
Prophix
Toronto, ON · Etobicoke, ON
$75,000 to $86,000 CAD / year
Full-time
…the first weeks of live use. You run the project, design the solution, configure the platform, and train the client's team, working largely independently while drawing on Solution…
Added 23 mins ago
Application Architect
Pollard Digital Solutions
Winnipeg, MB
Full-time
Reporting to the Manager, Application Architecture, the incumbent works hands-on with Software Engineering, Product Management, Quality Assurance, and Developer Operations teams to guide…
Added 39 mins ago
AVP Full Stack Java/Angular Developer
Citi
Mississauga, ON
Full-time
The Applications Development Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to establish…
Added 39 mins ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
…representing the company and managing the offshore ocean inbound product flow into Canada. The Data Analyst will support their Manager and Team Lead to manage all aspects of Ocean Transport…
Added 53 mins ago
Intermediate PCB Designer
Leonardo DRS
Bedford, QC
Full-time
Participate in the preparation of engineering and product solution proposals
Added 1 hour ago
Technology Specialist - Port Colborne, Ontario
ADM
Port Colborne, ON
Full-time
…medical checkAbout the RoleThe Technology Specialist will apply engineering principles and best practices at the facility with tasks ranging from process design, troubleshooting &…
Added 1 hour ago
Plant Superintendent - Port Colborne, Ontario
ADM
Port Colborne, ON
Full-time
…and improve efficiency, and works closely with Maintenance, Engineering, Quality, Safety, and Supply Chain to resolve issues and strengthen overall plant…
Added 1 hour ago
Senior Partner Account Manager
Geotab
Canada
The Senior Partner Account Manager is pivotal in managing and nurturing relationships within an assigned list of our larger and more strategic Partners. A successful Senior Partner Account…
Added 1 hour ago
Software Engineer III
TD
Toronto, ON
Full-time
…for the technical design and delivery of a specific technical solution based on requirements from…
Added 2 hours ago
JR-210934 Project Manager Senior
Customertimes
Mississauga, ON
Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a…
Added 3 hours ago
Software Engineer II
TD
Toronto, ON
Full-time
Monitor product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
Added 4 hours ago
Senior Engineering Manager, SDET - Okta Identity Governance (OIG)
Okta
Toronto, ON
Senior Engineering Manager, SDET - Okta Identity Governance (OIG)
Added 4 hours ago
Senior IT Developer
TD
Mississauga, ON · Toronto, ON
Full-time
Work with Business Analysts / Systems Analysts, other technology Developers / Solution Designers to ensure the configuration and custom components meet application requirements and…
Added 5 hours ago
Supervisor, Quality
Coca-Cola Canada Bottling Limited
Montreal, QC
Full-time
The Quality Supervisor reports directly to the Plant Quality Manager and is responsible for all quality and food safety activities within the facility. This individual oversees the…
Added 7 hours ago
Sales Manager, USA
ACIC Equipment USA Inc.
Brantford, ON
Full-time
Role Description The Sales Manager role is a full-time hybrid position based in Brantford, ON, with flexibility for some work from home. The Sales Manager will oversee the full sales cycle…
Added 10 hours ago
Software Developer Co-op - Ross Platform Manager (Winter Term - January - April 2027)
Ross Video
Ottawa, ON · Nepean, ON
Full-time
Reporting to the Software Manager, the successful candidate will be part of a dynamic and collaborative team. You will gain exposure and relevant experience in the IT industry as a Software…
Added 10 hours ago
Software Developer Co-op - Cloud Provisioning Service (Winter Term - January - April 2027)
Ross Video
Ottawa, ON · Nepean, ON
Full-time
Reporting to the Software Manager, the successful candidate will be part of a dynamic and collaborative team. You will gain exposure and relevant experience in the IT industry as a Software…
Added 16 hours ago
Technical Lead, Innovation
Croesus
Laval, QC
Full-time
This is not an engineering-manager role. We're not hiring you to run standups and shepherd tickets. You'll lead a small group of developers and researchers and be the person they bring the…
Added 16 hours ago
Team Lead, Software Development
Croesus
Montreal, QC
Full-time
Estimate workloads and plan activities in collaboration with the Product Manager.
Added 16 hours ago
Technical Lead, Innovation
Croesus
Montreal, QC
Full-time
This is not an engineering-manager role. We're not hiring you to run standups and shepherd tickets. You'll lead a small group of developers and researchers and be the person they bring the…
Added 16 hours ago
Team Lead, Software Development
Croesus
Laval, QC
Full-time
Estimate workloads and plan activities in collaboration with the Product Manager.
Added 17 hours ago
Commissioning Project Manager
Trojan Technologies
London, ON
$75,000 to $85,000 CAD / year
Full-time
As a Commissioning Project Manager at Trojan, you will help our customers meet their water quality objectives by guiding them through the equipment installation process and managing the…
Added 18 hours ago
Technical Product Manager - AI
Fortra
Canada
Full-time
We are seeking a strategic and driven AI Product Manager to join our team at Fortra. This role combines market, customer, and technical leadership to define, build, and launch AI-powered…
Added 18 hours ago
AI Solutions Architect
Altis Technology
Toronto, ON · Greater Toronto Area, Canada
$180,000 to $185,000 CAD / year
Full-time
…influencing enterprise-wide AI strategy. You'll work closely with product, engineering, data, security, and business leaders to architect innovative solutions that support advanced…

Oldcastle Infrastructure

Customer Experience Specialist

Langley (District), BC, Canada
City of Langley, BC, Canada

Pay: The hourly pay rate is $24-$25/hr
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job ID: 527071

[[FLSAStatus]]

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

**Job Summary**

This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

**Job Location**

This is a hybrid position based out of our facility in Langley, BC.

**Job Responsibilities**

Process and support customers' orders and inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering and sales
Create cases in NetSuite for customer issue resolution and product design
Basic understanding of processing EDI orders
Working with customers to create return authorizations

**Job Requirements**

2+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of excel
Detail-oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment

**Compensation**

The hourly pay rate is $24-$25/hr
RRSP / group retirement savings program
Short-term and long-term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays

**What CRH Offers You**

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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More about this job

Responsibilities

Process customer orders, estimates, and inquiries by phone and email, providing timely updates and professional support. Coordinate with transportation, planning, engineering, and sales teams, and use NetSuite to document customer issues and support product design and returns.

Requirements

Requires at least two years of customer service experience in an office environment; manufacturing or logistics experience is preferred. Candidates should communicate effectively, use Excel comfortably, manage multiple tasks with attention to detail, and work calmly and flexibly in a fast-paced team environment.

Skills

Customer Service
Order Processing
Quotation Preparation
Written Communication
Oral Communication
Microsoft Excel
Multitasking
Attention to Detail
Problem Solving
Teamwork
Adaptability
Email Support
EDI Order Processing
Return Authorizations
NetSuite

Benefits

Short-Term Disability Benefits
Long-Term Disability Benefits
Life Insurance
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Health and Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Order Processing
Estimates
Quotations
Customer Relationships
Email Support
Order Status Updates
Transportation Coordination
Planning
Engineering
Sales
NetSuite
Customer Issue Resolution
Product Design
EDI Orders
Return Authorizations
Microsoft Excel
Manufacturing
Logistics
Office Environment
Fast-Paced Team Environment
Communication
Multitasking
Attention to Detail

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