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Added 7 hours ago
GT
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- Full-time
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Added 11 hours ago
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Added 18 hours ago
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Olds College

Manager, Residence Services

Olds, AB, Canada

$87,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $87,000 to $95,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 19, 2026

Original job description

About Olds College of Agriculture & Technology

Founded in 1913, Olds College of Agriculture & Technology has been offering high quality hands-on education for over a century. Through our core programming including continuing education, online and blended programming, we provide accessible educational opportunities within Alberta and beyond. We are passionate about the Agriculture industry. Through our applied research and integrated learning, we are proud to be Canada’s Smart Agriculture College, specializing in agriculture, agrifood, horticulture, land and environmental stewardship. We work closely with industry to advance and adapt our programming to ensure our graduates have the skills to succeed.

The Opportunity - Manager, Residence Services (full-time, permanent)

The overall purpose of this job is to manage residence operations and the Residence Life program to support a positive living and learning environment for student residents. The Manager, Residence Services oversees the day-to-day operations of campus residences, including supervision of the Residence Life Team and Residence Front Office.

The Manager is accountable for residence occupancy and financial performance, administrative and financial controls, and the effective management of residence systems and business processes.

The role fosters a supportive residential community that enhances student engagement, development, and wellness, while ensuring efficient management of residence facilities, programs, and administrative processes.

Key Job Functions:

Residence Operations & Strategic Planning

Monitor residence occupancy, revenue and operational performance against established targets and identify corrective actions as required
Utilize occupancy, financial and operational reporting to support forecasting, resource planning and strategic decision-making
Develop and implement strategies to maximize occupancy, revenue performance, operational efficiency, and the resident experience
Support annual budget planning and monitor residence financial performance throughout the year

Residence Life & Student Support

Oversee the Residence Life program and support the delivery of programs focused on student transition, leadership, engagement, and success
Provide leadership and guidance to the Residence Life Coordinator (RLC) team in addressing student conduct matters, crises, and emergency situations
Foster a community-focused culture that promotes student development, wellness, and inclusion
Lead or support sensitive and complex student conduct investigations involving Residence or the broader campus community, as assigned, in accordance with College policies and procedures.
Support recruitment, hiring, training, and development of Residence Assistants and Residence Life staff
Serve as support, including response for after-hours and on-call student concerns when required

Administrative & Financial Functions

Oversee residence administrative and financial operations, including registration, student accounts, residence fees, meal plans, deposits, refunds, adjustments, and move-in/move-out processes.
Ensure residence fees and charges are accurately assessed, reconciled, and administered in accordance with approved rates, institutional policies, and internal controls.
Review regular reconciliations and conduct or oversee periodic audits of residence charges, fees, deposits, refunds, and adjustments to ensure accuracy and completeness.
Monitor residence revenues and expenditures against budget and investigate significant variances or discrepancies.
Ensure appropriate financial controls, documentation, approvals, and segregation of duties are maintained within residence operations.
Review and authorize security deposit deductions, significant account adjustments, exceptions, and refunds within delegated authority.
Oversee the integrity and effective use of StarRez and its integration with institutional financial and student information systems.

Campus Coordination & Engagement

Participate in institutional committees and working groups, including the Student Conduct Team, Sexual Violence Response Team, and Student Life Engagement Committee
Collaborate with Ancillary Services and campus departments including Conference Services, Campus Store, Health & Safety, Security Services, Facilities, and Food Services
Support summer conference and accommodation operations in coordination with Conference Services
Coordinate with campus partners on student engagement initiatives, events, marketing, and student support services

Records Management & Compliance

Administer residence records management practices, including storage, retention, and disposal in accordance with College policy and legislation
Coordinate with the Office of the Registrar regarding records and forms management
Maintain and update the Residence Handbook and related documentation
Identify opportunities to modernize processes and reduce reliance on paper-based systems

Education/Experience/Skills/Knowledge Required:

A university degree in a relevant discipline such as student affairs, higher education administration, business administration, or a related field is required. A Master’s degree is considered an asset.
Minimum three (3) years of progressively responsible experience in Student Affairs, residence life, or a related field.
Experience supervising staff, managing residence programs, and supporting student conduct or crisis response is required. Experience in a post-secondary residence environment is considered an asset.
Outstanding customer service skills.
Computer proficiency using MS Office applications and Google Suite.
Strong organizational, communication, and decision-making skills (Inferred from role functions).

Conditions of Employment:

Current Criminal Reference check with a Vulnerable Sector Check that is free of any offenses.
Must respect and actively promote health and safety policies.

Olds College offers a competitive benefit plan:

Defined Benefit Pension Plan (LAPP)
Extended Health, Dental, and Prescription Drugs benefits
Health/Personal Spending Account
Generous Vacation Leave
Paid Holiday Closure
‘Olds College in the Community’ volunteer leave
Professional development and opportunities for growth, including employee and family tuition waivers

Please apply by November 2, 2026.

We thank all individuals for their interest in this position. We appreciate the time involved for candidates in the application process. At this time, please note only those selected for interviews will be contacted.

Olds College is committed to an equitable, diverse, and inclusive workplace. We welcome applications from all qualified persons. We encourage applications from women, Indigenous Peoples, racialized persons, persons with disabilities and persons of any sex, sexual orientation, gender identity or gender expression.

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More about this job

Responsibilities

The Manager of Residence Services oversees daily campus residence operations, including financial performance, administrative controls, and the Residence Life program. This role fosters a supportive living environment while supervising staff and collaborating with campus departments to ensure student engagement and safety.

Requirements

A university degree in a relevant field and at least three years of progressively responsible experience in student affairs or residence life are required. Candidates must demonstrate strong leadership, financial management, and crisis response skills, with a Master's degree considered an asset.

Skills

Residence Operations
Strategic Planning
Student Support
Financial Management
Staff Supervision
Crisis Response
Student Conduct
Budget Planning
Customer Service
Records Management
StarRez
Communication
Decision-making
Organizational Skills
MS Office
Google Suite

Benefits

Defined Benefit Pension Plan
Extended Health Benefits
Dental Benefits
Prescription Drug Benefits
Health Spending Account
Personal Spending Account
Generous Vacation Leave
Paid Holiday Closure
Volunteer Leave
Professional Development
Tuition Waivers

Visa sponsorship

Not detected in the job text

Keywords

Residence Services
Student Affairs
Higher Education Administration
Residence Life
Occupancy Management
Financial Controls
Budgeting
StarRez
Student Conduct
Crisis Management
Campus Operations
Student Engagement
Records Management
Compliance
Agriculture
Post-secondary Education
Leadership
Facility Management

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